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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 2, 2022


Hardware News

 

Dell's New Laptop Eliminates the Single Most Common Remote Working Problem

Dell has unveiled the latest 2-in-1 laptop in its Latitude line which features a first-of-its-kind touchpad designed specifically for video conferencing. The new Latitude 9330 is the first 13” device in the 9000 series as well as the thinnest business laptop in its Latitude portfolio. Under the hood, the Latitude 9330 sports a 12th Gen Intel Core processor along with Wi-Fi 6E and 4G LTE or 5G, as well as the latest Intelligent Privacy features. These features are able to conceal information on your laptop’s screen by dimming it when an onlooker is detected while Dell’s dual electromechanical SafeShutter helps prevent malicious third parties from spying on you via the Latitude 9330’s webcam.

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Software Updates

 

Mastercard Launches Next-Generation Identity Technology with Microsoft

Mastercard announced the launch of an enhanced identity solution designed to improve the online shopping experience and tackle digital fraud in a new collaboration with Microsoft. Microsoft's Dynamics 365 Fraud Protection's proprietary risk assessment, which leverages adaptive AI to assist in real-time fraud detection by identifying risky behaviors across purchase, account and in-store activities, has been integrated with Mastercard's Digital Transaction Insights to better enable real-time intelligence sharing.

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How Synthetic Data Will Power the Future of AI

This article states that synthetic data, or computer-generated data that serves as an alternative to real-world data, has the potential to change the current AI development paradigm and disrupt traditional data-to-insight pipelines. Synthetic data shows promise in its ability to fill the gaps with data-centric approaches and deliver comprehensive training data at a fraction of the cost and time of current practices.

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ATMs/Kiosks

 

ATM Software Standards Aim to Transform the Industry

ATM software is now entering the realm of the cloud, as the CEN XFS Standard Committee is pressing forward with its new standard: XFS4IoT. This standard aims to be truly OS agnostic, and allow ATM operators to more easily integrate more complex tools into their machines. This article takes a deep dive into the details of the new standard.

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Smart Safes Help Improve Security, Cash Availability

One business called Cash Connect offers Remote Cash Capture which features smart safes, cash recyclers and kiosks and allows business to accept, validate and count currency. When the merchants put the cash into the smart safe bill validators, Cash Connect receives a file with the amount of the validated currency, then it sends an ACH to the customer's FI of choice. The firm claims that Cash Connect is a great option for FIs who are looking to reduce operational expenses related to managing internal RCC program (i.e. compliance, vault infrastructure, carrier relationships, program costs, etc.) along with the reduced risk of accepting cash deposits at branches.

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Wireless World

 

Wi-Fi 7 and Beyond - Wi-Fi’s Continuing Evolution

Achieving the ability to provide deterministic wireless performance is a major goal of Wi-Fi 7, as will probably be the case in future versions of Wi-Fi. Wi-Fi 7 will be about 3.6x faster than Wi-Fi 6/6E, with an aggregate throughput that can reach close to 35 Gbps. As with Wi-Fi 6/6E, Wi-Fi 7 will operate in the 2.4 GHz, 5 GHz, and 6 GHz frequency bands.

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Verizon, Oracle Partnering to Improve 5G Ultra Wideband

Verizon and Oracle have announced plans to collaborate on boosting Verizon’s 5G Ultra Wideband platform. The plan for this deployment is to have partners and customers explore, create and test 5G use cases through the use of Oracle’s Lab.

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Security Section

 

Trend Micro Launches New Security Platform

Trend Micro announced the launch of Trend Micro One, a unified cybersecurity platform with a growing list of ecosystem technology partners such as: Bit Discovery, Google Cloud, Microsoft, Okta, Palo Alto Networks, ServiceNow, Slack, Qualys, Rapid7, Splunk, and Tenable. They claim that joint customers benefit from connected visibility, better detection and response capabilities, and comprehensive protection across security layers and systems.

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The 15 Most Exploited Vulnerabilities in 2021

In 2021, threat actors aggressively exploited newly disclosed critical software vulnerabilities to hit a broad set of targets worldwide, says the latest advisory published by the US Cybersecurity and Infrastructure Security Agency. This article lists the top 15 CVEs routinely exploited by attackers in 2021.

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Technology and Marketing

 

New Qualtrics Social Connect Helps Respond Quickly over Social Media

Qualtrics announced Qualtrics Social Connect, a new digital customer service and social listening solution that enables contact center, marketing and CX teams to capture, analyze and respond to service requests they receive through chat, email and social media. It features a single unified inbox, automated chat responses, and insight into the social trends and real-time customer sentiment, intent and emotions through XM Discover natural language understanding capabilities.

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Online Banking/E-Commerce/Website Design

 

As Other Markets Advance, the U.S. Has Much Catching up to Do in Real Time Payments

With the expected introduction by the Federal Reserve next year of a commercial real-time payments platform for the United States, total instant payments in the U.S. market will rise nearly five-fold, to 8.9 billion, by 2026. That’s up from 1.8 billion last year. However for now, the U.S. market, in which the only real-time networks are the Zelle peer-to-peer payments platform and the Real Time Payments system from The Clearing House Payments Co., lags well behind other national systems such as those in India, China and Thailand.

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What Are Virtual Credit Card Numbers and How Do They Work?

Virtual credit card numbers are a sequence of numbers that can be used in place of your actual credit card number. It creates a one-time-use sequence of numbers or a token when shopping with an online merchant instead of entering your physical credit card number into the website. The pros of virtual credit cards include: 1) Added security; 2) Convenience; 3) Can be used one time or multiple time; and 4) Transactions are posted to account statements. Meanwhile, the cons include: 1) Not for in-person use; 2) May have trouble with refunds; and 3) Could complicate reservations.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

Comcast Adds Cisco to Its Managed SD-WAN Arsenal

Comcast Business has joined forced with Cisco to provide an enhanced software-defined wide area network (SD-WAN) solution. Cisco’s SD-WAN is powered by Viptela, an IT service company owned by Cisco. It touts features like identity-based policy management, extended end-to-end visibility into network health and performance as well as integrated 4G LTE and 5G connectivity functionality.

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The Key to Getting Multicloud Right

This article states that if you’re an organization of even moderate size, you’re going to be running applications across multiple clouds. It goes on to look at how you can map your multicloud situation into a more robust IT strategy.

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Call Centers

 

Tackling Transferred Calls Through Your Agent Scorecard

The decision of whether to transfer a call from one agent to another presents a cost/quality tradeoff that may not be receiving the attention it should. This article discusses how one contact center that was concerned about the cost and quality implications of excessive transferring worked to manage these variables by incorporating agent transfer decisions into their monthly scorecard.

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