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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

March 7, 2022


Hardware News

 

Dell Upgrades Entry-Level Block Storage Array

Dell’s newest entry-level block-storage array is the PowerVault ME5 series, aimed at price-sensitive customers with a focus on ease of deployment and affordability. PowerVault ME5 doubles the performance and capacity of Dell's older ME4 storage platform and is optimized for SAN and DAS. The ME5 comes with intelligent automated tiering software, so in a mixed media environment, it has the intelligence to determine in real-time if data is best stored on an HDD or SDD.

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Samsung’s Latest Generation of Windows Laptops Includes One Built for Work

Samsung's four new Windows 11 machines, the 360 Pro, Pro, 360 and Business models, feature faster charging (up to 65w), better displays, more storage, and improved chips. The Galaxy Book2 Business includes an IR camera that enables facial recognition logins, Samsung Knox security, Intel vPro for improved remote management, Windows 11 Pro and a Kensington lock slot.

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5 Ways to Deal with Network Equipment Shortages

Gartner reports that clients are complaining about lead times as long as 400 days to get networking equipment, plus pricing increases and missed ship dates. To deal with these issues Gartner says you have five choices: 1) Optimize existing assets; 2) Replatform; 3) Move to the front of the line; 4) Explore certified refurbished equipment; and 5) Sweat the assets.

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Hardware Section Sponsored by
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Software Updates

 

VMware Adds Container Runtime Protection

VMware is entering the race to secure modern, cloud-native environments by adding container runtime protection to its Carbon Black Container security product. Because containers are being spun up and down all the time, securing container environments is somewhat challenging, with a need for greater visibility and automation to keep containers secure and compliant at all times. This article highlights how the Carbon Black Container security product is addressing these issues.

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Attivo Networks Expands Active Directory Protection

Attivo Networks' ADSecure-DC solution expands its Active Directory protection to non-Windows endpoints. In addition to identifying enumeration and attacks targeting Active Directory, ADSecure-DC also detects suspicious user behaviors using deep packet inspection and behavior analytics, as well as delivering high-fidelity alerts.

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ATMs/Kiosks

 

NCR Offers an ATM-as-a-Service Solution

NCR is offering FIs an ATM-as-a-service solution. The solution will handle compliance, security and software updates for the ATMs, which will ensure greater availability, uptime and a more predictable cost structure.

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Wireless World

 

Wi-Fi 7 Is Coming: Meet the Smarter, Faster Internet of the Future

The Wi-Fi 7 specification, also known as 802.11be Extremely High Throughput (or just 802.11be), isn’t even close to being completed — the IEEE’s current paper on the current status of 802.11be calls for the standard’s ratification sometime in 2024. But as with previous Wi-Fi standards, that isn’t stopping vendors from developing silicon based upon draft releases, tweaking them via firmware or other updates as the specification moves through its final approval process. Wi-Fi 7 will significantly increase Wi-Fi bandwidth. How much? According to the IEEE, the maximum nominal throughout of Wi-Fi 7 is 46Gbit/s, 4.8 times faster than Wi-Fi 6 and slightly faster than the 40Gbits/s delivered by a Thunderbolt 3/4 connection.

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Qualcomm Announces New Chip with Wi-Fi 7 Capability and Bluetooth Enhancements

Qualcomm is already making headway on supporting Wi-Fi 7 with its expected release of its new FastConnect 7800 connectivity system, which will support Wi-Fi 7 High Band Simultaneous Multi-Link and next-gen Dual Bluetooth capabilities. The new technology is the world’s first announced Wi-Fi 7 enabled product on the market, and is expected to be available for purchase by the second half of 2022. The FastConnect 7800 platform also introduces Qualcomm’s High Band Simultaneous (HBS) Multi-Link technology, allowing growth for the potential of “multiple 5GHz and 6GHz connections to deliver the highest throughput and lowest sustained latency, while reserving high-traffic 2.4GHz spectrum for Bluetooth and lower-bandwidth Wi-Fi,” according to the company.

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Security Section

 

Phishing Attacks Hit a Record High in the 4th Quarter

Phishing attacks in December totaled 316,747, the highest monthly total ever recorded by Anti-Phishing Working Group, (APWG) since it began tracking the cybercrime in 2004. Overall, the number of phishing attacks has tripled from early 2020, when the APWG was observing between 68,000 and 94,000 attacks per month. FIs were the most frequently targeted category during the fourth quarter, accounting for more than 23% of phishing attacks.

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What Is Ransomware Protection as a Service?

Ransomware Protection as a Service (RPaaS) has emerged to try to provide full coverage both before and after a ransomware event. Here, the preventative and restorative sides of the equation are paired under a single service, along with detection solutions to bridge the two areas. RPaaS is segmented into three subcategories to address prevention, detection, and recovery for a business: 1. Security Operations Center as a Service (SOCaaS); 2. Ransomware Response as a Service (RRaaS); and 3. vCISO.

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Technology and Marketing

 

How Financial Marketers Can Make Boring Numbers More Engaging

Marketers find themselves with piles of numbers that have to be turned into prose, clear examples and perhaps infographics or straightforward, intelligible charts. This can be challenging for many marketing teams, so this article recommends that marketers should read Making Numbers Count: The Art and Science of Communicating Numbers.

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Are Financial Services Ready for Gen Z?

Millennials have enjoyed being the media darling for some time, but according to Bloomberg, Gen Z overtook them in 2019. They are now the largest cohort alive, making up just over a quarter of the global population. Further, McKinsey & Co show Gen Z now accounts for more than 40% of global consumers. In the U.S. alone, they have a rapidly growing $150bn of spending power. This article lists four financial insights that may impact your Gen Z marketing strategy.

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Online Banking/E-Commerce/Website Design

 

'Digital First' Not 'Digital Only'

Many FIs are examining how branches and call centers can be refocused in a “digital first” environment to help provide strong service levels for all channels. This approach optimizes the way people interact with their institution by building integrated products and services that combine digital-first capabilities with support from more traditional channels that complement digital banking or serve a unique need. In the BAI Banking Outlook research on 2022 trends, financial services leaders reported the top 3 ways consumers utilize the branch network are to 1) open or close an account, 2) conduct a transaction, and 3) resolve an account problem. The article concludes that there will be a real need for the foreseeable future for branches.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

Banking Cloud Migration a Question of When, Not If

This article asserts that it’s not a question of if, but when, financial services will migrate to the cloud. Multiple data centers with multi-region architecture, coupled with the ability to “fail over” quickly and seamlessly upgrade and patch networks, can help provide strong lines of defense. It concludes that FIs do not have to focus time, money and energy on building operating infrastructure because this is what the cloud provides through Infrastructure-as-a-Service.

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Verizon Taps VMware for SD-WAN Boost

Verizon has teamed with VMware to expand its portfolio of managed SD-WAN offerings, as adoption of the technology continues to grow. VMware’s SD-WAN offering is part of its broader secure access service edge (SASE) portfolio and includes three key components: VMware Orchestrator, VMware Gateways and VMware Edge. The Orchestrator offers centralized policy, monitoring, reporting and analytics, while the gateways are points of presence (PoPs) which enable edge devices to connect for optimized latency. VMware Edge are devices Verizon can deploy and program at a customer site to facilitate SD-WAN application routing.

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Call Centers

 

3 Contact Center Trends and Recommendations for 2022

The author offers up strategies for contact center leaders to consider going forward in 2022. His three key ones are: 1) Contact centers will be investing in more flexible and scalable technologies; 2) AI-powered assisted self-service is becoming standard; and 3) Remote work is prompting a dispersed and varied workforce.

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