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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

March 28, 2022


Hardware News

 

DDR5 Memory Is Coming Soon

This year server vendors will begin shifting to a new form of memory called Double Data Rate version 5, or DDR5 for short. With its improved performance, it will be very appealing in certain use cases, like virtualization and AI. DDR5 memory also features a minor power reduction as wel as greatly increased chip density.

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KIOXIA Introduces 2nd Generation SSDs

After being the first vendor to offer a drive using the PCIe 5.0 interface, KIOXIA has now introduced the new CD8 Series data center NVMe SSD family. CD8 SSDs double the bandwidth per lane over PCIe 4.0 SSDs from 16 gigatransfers per second (GT/s) to 32GT/s. Today, PCIe 4.0 SSDs are considered at the forefront in terms of delivering the highest levels of drive performance, but next generation PCIe 5.0 SSDs provide twice the level of performance.

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Software Updates

 

How AI Is Changing the World of Finance

There are numerous use cases for artificial intelligence (AI) such as fraud detection, risk assessment, improving consumer satisfaction, increasing accounting and transactional automation. The author predicts that finance and banking will have become AI-first rather than use AI technology on their periphery, and that with the correct implementation, they can improve human decision-making and reduce risk.

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Best Backup for 7 Major Databases

There are many options for backing up databases, and what’s best varies from database to database and how it’s delivered. This article provides recommendations for seven of them (Oracle, SQL Server, DB2, MySQL, PostgreSQL, MongoDB, and Cassandra), with a glimpse at how the options were chosen to help inform your decision making.

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ATMs/Kiosks

 

Communication Is Key When Servicing ATMs

Like any other machine, especially one that handles cash, ATM technical difficulties are inevitable. However the author states that ATM operators can determine whether users walk away from that experience feeling frustrated and confused or informed. He recommends that all ATM deployers invest in ATM monitoring tools. He points out that these remote monitoring tools can also help with security as well, as many can identify if a criminal is trying to jackpot the ATM or perform other illicit tasks.

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Wireless World

 

A Case for Contactless Cards

According to industry research, about 65% of U.S. merchant locations accept contactless payments. In addition to helping to reduce the risk of contagion through contact with cash, payment terminals and other surfaces, it can be faster, easier and more convenient. This article goes on to list other reasons that contactless cards continue to surge in popularity.

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Security Section

 

LiveAction Tackles Encryption Blindness with New Offering

Encryption can keep bad actors from peeking at critical data, but it can also allow them to hide malicious activity from network defenders. That's why LiveAction has introduced ThreatEye NV, a platform that gives IT departments tools to help find threats and anomalies in encrypted traffic. The firm says that currently about 80% to 90% of network traffic is encrypted and predicts that by the end of 2025, it will be almost all traffic. ThreatEye uses Deep Packet Analysis to eliminate the need to decrypt network traffic and inspect it for malicious payloads. The platform can analyze more than 150 packet traits and behaviors across multi-vendor, multi-domain, and multi-cloud network environments.

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Rising Attack Rates Show How Fraudsters Are Zeroing in on FinTechs

Fraudsters targeted FinTechs at an alarming rate in 2021, according to Sift Science’s first-quarter 2022 Digital Trust & Safety Index. A key reason FinTechs have become attractive targets for fraudsters is that the sector saw a 121% growth in transaction volume in 2021, compared to 2020, according to the data for the fintechs in Sift’s sample. The onslaught against FinTechs was primarily aimed at alternative payment products, such as digital wallets, which saw a 200% uptick in payment fraud.

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Technology and Marketing

 

Consumer Credit Card Rewards to Exceed $108 Billion in Value by 2026

A new Juniper Research study has found that the value of global consumer credit card rewards will exceed $108 billion by 2026; rising from $92 billion in 2022. This 15% growth will be driven by an increase in adoption of co-branded credit cards by retailers to boost repeat user engagement.

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Top Power BI Alternatives

There is a growing adoption of self-service business intelligence (BI) tools. Self-service BI tools aim to empower marketers to find their own actionable solutions (with guidance from their more traditional data and technical counterparts). Microsoft Power BI is a frequent contender as the platform of choice, but there is no shortage of BI platform options. This article looks at these Power BI alternatives: Tableau, Qlik, eazyBI, AWS QuickSight, and Google Data Studio.

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Online Banking/E-Commerce/Website Design

 

Mastercard Rolls out Open Banking Payments Tools

Mastercard has unveiled a pair of open banking tools designed to improve predictability and transparency in digital account-to-account payments for merchants. The Payment Success Indicator and Payment Routing Optimizer use advanced data analytics and machine learning to make the payment experience safer and smarter. Using real-time FI account information permissioned by the consumer, Payment Success Indicator lets the payment originator — a merchant, a FI, a digital wallet, or payment service providers — assess a consumer’s balance and historical behavioural risk patterns for each transaction. The Payment Routing Optimizer interprets that score and recommends the optimal day and payment rail (such as Same Day ACH or Next Day ACH) taking into account cost, speed and risk.

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Digital IDs Become More Critical as Online & Mobile Banking Dominate

The Global Assured Identity Network is an international group that is developing a cross-border approach to digital identity that it plans to launch for potential use in late 2022. Meanwhile a number of states are adopting digital driver’s licenses that can be stored on a mobile device. This could facilitate digital identification for those license holders in other contexts besides driving. (Some states have their own programs while others are working with Apple. Google is reported to be developing a program that would incorporate digital driver’s licenses.) However, a recent Forrester report stated that many people around the world have low trust in government agencies and that any government role in a country’s digital identity program would be a negative for getting it off the ground.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

How 6 Top SD-WAN and SASE Vendors Are Evolving

This article states that the main evolutionary thrust of SD-WAN technology is the merger of networking and security functions into a single platform, which most vendors now call Secure Access Service Edge (SASE). Cisco, Versa, Fortinet, VMware, HPE, and Palo Alto Networks account for 78% of the SD-WAN market. The article goes on to look at some of the new features and functionality that these vendors are developing such as 5G, AIops, and automation.

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10 Easy Steps to Make Chrome Faster and More Secure

More than a dozen years have passed since Chrome's debut and today it has become the de facto standard of modern web browsing, commanding a whopping 74% of the global market. The author recommends these 10 tips for a giving Chrome a fitness boost: 1) Clean up your apps and extensions; 2) Put your remaining add-ons under the microscope; 3) Step up your tab management smarts; 4) Consider a script-blocking extension; 5) Let Chrome preload pages for you; 6) Switch to a better DNS provider; 7) Fill in the web's security gaps; 8) Upgrade Chrome's built-in security system; 9) Clean up your computer; and 10) Reset Chrome to its default state.

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Call Centers

 

UJET Teams with Google Cloud to Deliver AI-Powered Contact Center Platform

UJET announced a broader relationship with Google Cloud, extending its Contact Center AI (CCAI) to include a native, AI-powered, contact center platform. CCAI customers can now unify their contact center technology stack with a complete cloud-native solution, managed, delivered and supported by Google Cloud, and running on Google Cloud Platform (GCP).

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Is Average Speed of Answer (ASA) a Good Metric?

Many contact centers are currently understaffed—the result of staff turnover, growing workloads, and other challenges related to the pandemic. As a result, many managers have turned to average speed of answer (ASA) as their indication of caller wait times. As a metric, ASA is mathematically sound, but there can be issues in interpretation. This article sheds some light on these complex issues.

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