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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

March 21, 2022


Hardware News

 

Holographic Payment Terminals

Customers at six 7-Eleven stores in Japan can now make contactless payments using a holographic screen projected from the self-checkout terminal. Developed by Toshiba, the Digi POS system creates the illusion of a touchscreen interface hanging in the air in front of a shopper. The holographic displays are equipped with Neonode’s Touch Sensor Modules that make it possible to interact with the images projected by the vitrual touchscreens mid-air.

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Cisco Meraki Partners with Cogniac to Deliver AI-Powered Smart Cameras

Cisco Meraki is joining forces with Cogniac, an enterprise-class artificial intelligence provider, to deliver AI-powered computer vision applications for Meraki’s MV smart cameras. Cogniac’s AI-powered platform will enhance the video analytics capabilities of Meraki’s MV Series smart cameras.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

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Software Updates

 

Microsoft Updates Outlook, Teams, and PowerPoint to Be Hybrid Work Ready

As more organizations contemplate a mix of remote and office work, Microsoft is updating Outlook to make it easier to see if colleagues are planning to attend meetings in person or not. A new Outlook RSVP feature will appear in public preview in the web version of Outlook in Q2 that allows meeting attendees to select if they’re joining virtually or in-person. Meanwhile, new cameo and recording studio features of PowerPoint are now being combined together. Cameo lets you integrate a Microsoft Teams camera into your presentation slide deck, and recording studio lets you record yourself speaking to any slide.

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When 'Banking as a Service' Is the Wrong Strategy

Some FIs think that “banking as a service” is a way of achieving digital transformation or to make up for a shortfall in their current operation. But the leader of one BaaS consulting firm suggests that for many FIs “BaaS” is either not the right move at all or that they simply aren’t ready for it. This article discusses the reasons behin this viewpoint and takes a deep dive into the current BaaS environment.

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ATMs/Kiosks

 

Samsung Launches Kiosk-Based Open Banking Payments

Electronics manufacturer Samsung has chosen open data and payments platform Moneyhub to bring open banking payments to retail, self-service point-of-sale kiosks. The partnership is the first of its kind, according to both Samsung and Moneyhub, and is designed to provide new payment options for merchants. Kiosk users will be able to send funds directly from their FI account to the merchant’s account via ACH, leveraging a fast and secure payment method that does not require the user to share credit or debit card information.

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Wireless World

 

Mobile Threats Skyrocket

Cybersecurity firm Zimperium says data from its services shows that nearly a quarter of mobile devices encountered malware last year, while 13% had their data intercepted by a machine-in-the-middle attack and 12% were directed to a malicious website. "We are seeing malware that is targeting multiple services; we are seeing malware that forces a factory reset of the device," a company spokesperson says. "The complicated nature of traditional malware is spilling over into the mobile space."

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New Verizon Service Connects Mobile Numbers to Teams

People working at home can keep in touch with in-office colleagues via a new service that makes it easy to place calls via Teams. Verizon Mobile for Microsoft Teams integrates Verizon Wireless business numbers with Microsoft Teams to allow outbound calls through the desktop application, an integrated IP phone or directly from a mobile device. With the new service, a user’s mobile identity becomes a unified calling and collaboration endpoint, according to Verizon, which makes it easier for employers to apply their policies to mobile numbers.

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Security Section

 

Consumers Are Open to Biometrics for ID Verification in Banking

Identity verification based on biometrics may gain wider adoption among banking consumers due to friction caused by established methods like passwords, per a PYMNTS survey. The total share of respondents who were receptive to advanced biometric methods was 29%, but the figure climbed to 57% among those who previously tried them.

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Anti-Money Laundering Scrutiny Is Growing in the Payments Space

There are a few key building blocks to consider when evaluating an effective transaction monitoring system, the first being data, which comes in two forms – live data from processing payments and static data from customer relationship management systems. The second is a detection engine. Data feeds into the detection engine, which applies rules to transactions to determine whether they pose a risk. The third building block is the user interface. When a transaction comes up as suspicious, the interface sends an alert prompting the compliance team to investigate it. This article goes on to look at the challenges of deploying a robust transaction monitoring solution without creating friction.

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Technology and Marketing

 

Qualtrics Launches Digital Experience Metrics

Qualtrics is launching Digital Experience Metrics (DX Metrics), which they say is a simple, science-backed framework designed to measure how a customer’s digital experience across an organization’s website, mobile apps, digital marketing, and social channels impacts how much they spend. DX Metrics, built into Qualtrics CustomerXM, includes a set of scientifically validated questions that measure three key aspects of a digital experience: emotion (measured by customer satisfaction), effort (measured by how easy or difficult was it to complete a task) and success (measured by task completion).

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Online Banking/E-Commerce/Website Design

 

The US Is 'Very Far' Behind in Creating a National Digital Currency

This article states that the US is playing a game of catchup with other countries that are already using or piloting CBDCs or digital tokens. One issue is that various regulatory agencies have different views on cryptocurrencies. For example, the US Securities and Exchange Commission (SEC), the Commodity Futures Trading Commission (CFTC), the Treasury and the Internal Revenue Service (IRS) are not unified in their definitions and regulatory treatment for crypto, and regulatory responsibilities and jurisdictions are not clear among them (e.g. across/between the CFTC and the SEC). Meanwhile, nine countries have already launched a digital currency, and 15 countries have launched CBDC pilot projects.

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The Hidden Superpower of Online Account Opening

Online account opening (OAO) solutions allow consumers to open new accounts digitally, and typically include easy-to-use tools for decisioning, fraud prevention and core booking. This article offers recommendations on what what to look for in an OAO platform.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

5 SD-WAN Gotchas to Avoid

SD-WANs can help organizations to manage increasingly complex and diverse network infrastructures at a lower cost, but there are pitfalls to avoid. The author points out these 5 specifically: 1. Limited cost savings; 2. Operating SD-WAN in a vacuum; 3. Implementation and performance struggles 4. Lack of visibility/analytics; and 5. Failure to futureproof.

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Google Cloud Is About to Get More Expensive

Following significant investments into its infrastructure product portfolio over the past several years, Google Cloud has announced that it will be raising prices for some products. Google Cloud plans to change prices for some of its storage, compute and networking products. Google Cloud's price changes will go into effect on October 1 of this year. However, the impact of these pricing changes will depend on how customers use its cloud services, so some could end up paying more while a smaller number may end up paying less.

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Cloudflare Announces Complimentary Web Application Firewall

Cloudflare announced that they are offering a Web Application Firewall (WAF) free of charge to subscribers on the free plan. The WAF will provide access to the WAF user interface which comes with a ruleset that can be used to block known threats automatically. The free managed ruleset has been tested against the Cloudflare network and allows free users to activate their firewall and begin enjoying the benefits of a firewall right away. Because the ruleset is a managed ruleset, free users will benefit from updates that will help protect their sites from new wide ranging security threats.

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Call Centers

 

Voice AI: How It Can Be Used to Reduce Fraud

The author claims that Voice AI has the potential to revolutionize how FIs reduce fraud and speed up the resolution of fraud claims. He says that there is agile software on the market with integrated voice AI capabilities, creating opportunities that will allow FIs to tackle crime, maintain regulatory compliance and improve caller service.

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