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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

February 7, 2022


Hardware News

 

AI Technology Is Redefining Surveillance

The author states that with new AI-based surveillance tools like facial recognition, organizations can go beyond security to provide their employees with an enhanced workplace experience. Plus a video management system (VMS) can be trained to identify VIPs, authorized personnel, vendors, and guests. He also points out that some cameras and software systems can incorporate facial recognition to alert branch staff to a visitor's name and current product/service status.

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Dell UltraSharp 4K Monitors Debut IPS Black Tech to Boost Contrast

Dell has listed the first IPS Black technology monitors to become available, joining the UltraSharp range in its web store. The Dell UltraSharp 27 4K USB-C Hub Monitor U2723QE at $779, and the Dell UltraSharp 32 4K USB-C Hub Monitor U3223QE at $1,149 both feature LG's contrast doubling IPS technology for improved clarity and colors.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

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Software Updates

 

Consumer Financial Protection Bureau Will Clamp down on AI in Banking

The Consumer Financial Protection Bureau is signaling it will clamp down on AI practices in banking. The CFPB's scrutiny of AI usage could uncover misuses and give FIs clearer guidance to follow.

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Qualys Helps Minimize Vulnerability Risk with New Remediation Feature

Qualys announced it is adding advanced remediation to the Qualys Cloud Platform which enables organizations to fix asset misconfigurations, patch OS and third-party applications, and deploy custom software. They claim that their new advanced remediation feature allows them to expedite remediation as they can rectify configuration issues and execute advanced patch jobs such as identifying various Windows 10 versions throughout a global environment, all with a single app and agent.

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ATMs/Kiosks

 

Examining the State of Cash

By some estimates, around 20% of payments in the world are made with cash. Some observers noted that in 2021, the overall withdrawal and deposit transaction count decreased at ATMs. However, when consumers did go to the ATMs, they performed larger cash transactions than in the past. One analyst stated that: "the average value of cash held in consumers' pocket, purse or wallet increased to $74, which is up $20 compared to 2019."

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Wireless World

 

Where FIs Are Missing the Mark with Mobile Banking

FIs are lagging in the digital money management functions that have made FinTech and neobank apps so popular, according to a major consumer study by Insider Intelligence. The report states that of the adult mobile banking users they surveyed in the U.S., 87% said that mobile is their primary banking channel. This means FIs are increasingly competing — against one another, FinTechs, and big tech companies — to attract accountholders with mobile features. Their analysis concludes that mobile banking must be improved not only to solve normal banking pain points, but to improve the overall user experience.

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Cisco Combines Private 5G and Wi-Fi

Cisco recently introduced Cisco Private 5G along with new Wi-Fi 6E access points — the Catalyst 9136 and Meraki MR57 — saying its Wi-Fi 6E technology expands capacity to exceed gigabit performance. Cisco’s Private 5G will be a managed service delivered together with global service provider and technology partners and they claim that their Private 5G integrated with Wi-Fi will be better because the company already has lots of experience building custom solutions.

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Security Section

 

Remote Work Causing Security Issues for Administrators

While workers were once safe behind the firewalls of their company’s in-office network, those layers of security have been lessened as workers are now utilizing personal and public networks that are typically not as secure. To help combat these issues, 27% said in a recent survey by Remotely that their places of work were implementing a private cloud strategy to help keep data secure, while 26% said their organizations were employing a hybrid cloud setup.

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Digital Shadows Launches New Vulnerability Intelligence Module

Digital Shadows announced the launch of a new Vulnerability Intelligence module within their SearchLight solution. It offers continuous monitoring of code repositories, paste sites, social media, vendor websites, and advisories to help provide a comprehensive view of real-world interest and exploitation. A dedicated team of analysts provide additional research, remove unnecessary noise, and provide a source assessment for each related event.

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Technology and Marketing

 

How to Build and Measure Brand Awareness

The is convinced that brand is how you win in crowded markets and that brand awareness marketing is the way to accomplish that. Those strategies are built on two components: brand recognition and brand recall. He goes onm to discuss these items in-depth in this article.

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Online Banking/E-Commerce/Website Design

 

Google Cloud Reveals DeFi Ambitions with New Digital Assets Team

Google announced that it is launching a dedicated Digital Assets Team to explore the potential of blockchain-based platforms. Building business around blockchain applications would position Google Cloud to leverage the fast-growing momentum behind decentralized-finance (DeFi) opportunities in the cryptocurrency market.

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Strapping in for Real-Time ACH

The author states that real-time payments (RTP) - and real-time ACH - will be a major topic and strategic focus for all FIs in 2022. He lays out seven considerations for approaching this real-time ACH opportunity with small to mid-sized businesses.

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U.S. Has More Credit Cards than Ever as Issuance Surged in 2021

U.S. lenders issued more credit cards than ever last year, with a growing share of them going to consumers with lower credit scores. A record 196 million Americans held cards at the end of 2021, according to a report by credit-data agency TransUnion. In the third quarter, the latest for which detailed numbers are available, the number of new cards issued hit an all-time high of 20.1 million, it said. Some 9 million of them went to so-called non-prime borrowers -- those with poor or fair credit.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

AT&T Upgrades Its Fiber Network to Offer 2-Gig, 5-Gig Speeds

AT&T has boosted its existing fiber in parts of more than 70 metro areas around the U.S. to offer 2-Gig and 5-Gig symmetrical upload and download speeds. The company continues to lay new fiber, and its goal is to cover 30 million customer locations with fiber by year-end 2025.

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Juniper Adds Firewall-as-a-Service to SASE Offerings

Juniper Networks is launching Juniper Secure Edge, a new single-stack Firewall-as-a-Service (FWaaS) offering, which they say is better equipped than physical firewall appliances to address the security requirements of increasingly distributed and remote workforces. It also offers physical firewall hardware and virtual firewall offerings that potentially could be cannibalized by a SaaS offering, but Juniper preaches a unified management approach for its security products that it has said will help customers with what is expected to be a long-term, fluid migration to SASE. Juniper Secure Edge is managed by the company’s Security Director Cloud, and provides other features to support network edge security for distributed users.

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Call Centers

 

How AI Might Help Contact Center Representatives Now

One major downside to interacting across multiple channels is that there’s just too much data for agents to manage, and in too many places. One way to make a positive impact is by leveraging artificial intelligence (AI) to better manage, analyze and store data. By using AI to create intelligent bots that serve as personal assistants to agents, contact centers may be able to run more efficiently and create a better experience for humans on both sides of the interaction. The article goes on to explore 5 ways that contact centers might benefit from AI-powered automation.

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