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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

April 4, 2022


Hardware News

 

5.5 GHz Core I9-12900KS is Intel’s Fastest—and Most Power-Hungry—Desktop CPU

Intel is placing one more Alder Lake desktop CPU at the top of its 12th-generation Core desktop lineup. The Core i9-12900KS (the "S" is for "special edition") is a 16-core, 24-thread chip (eight P-cores and eight E-cores) with a rated top speed of 5.5 GHz, 300 MHz faster than the existing i9-12900K. The chip's base power—roughly the amount of power it will consume when running at full tilt with Intel's stock limits in place—is 150 W, up from 125 W for the i9-12900K.

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Nvidia Announces Server 'Superchips,' With and Without GPUs

Nvidia announced it would come out with its own server chip called Grace based on the Arm Neoverse v9 server architecture. The Grace Hopper Superchip consists of a 72-core CPU, and a Hopper H100 GPU tightly connected by Nvidia’s new high-speed NVLink-C2C chip-to-chip interconnect, which has 900GB/s of transfer speed. The second is the Grace CPU Superchip, which has no GPU. Instead, it has two 72-core CPUchips tied together via NVLink.

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Dell Overhauls Latitude, Precision Laptop Lineups for the next Era of Work

Dell has refreshed its Latitude and Precision laptop lines with the latest Intel processors and improved connectivity options. All of the company’s new laptops feature 12th Gen Intel Core processors and come equipped with 5G and Intel Wi-Fi 6E. Plus, their new Latitude 7000 series features higher performance processors and DDR5 memory options along with improved thermals and acoustics.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

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Software Updates

 

Best Encryption Software 2022

The type of encryption covered in this article relates to file encryption to secure data accessed either locally or remotely, either on a per-file or per-folder basis or applied to entire disk volumes. It looks at: Microsoft BitLocker; VeraCrypt; Cryptomator; Trend Micro Endpoint Encryption; AxCrypt Premium; Broadcom Symantec Encryption; and Sophos Encryption.

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Aruba Service Overlays Existing Infrastructure with Virtual Networks

Aruba Networks is expanding its Edge Services Platform to better manage and automate the operation of distributed networks. They rolled out NetConductor, a cloud-based service that Aruba says will help organizations centrally manage the security of distributed networks while simplifying policy provisioning and automating the orchestration of network configurations in wired, wireless, and WAN infrastructures. NetConductor is a service delivered by Aruba Central, the vendor’s core cloud-based management platform and works by delivering an EVPN, VXLAN-based network overlay across a customer’s wired and wireless networks offering a much more unified and simplified view of the network to the IT Dept.

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ATMs/Kiosks

 

The Role of ATMs in Digital-First Banking

ATMs may not be the first thing that comes to mind when digital-first banking is mentioned, but they have an essential role in the digital space, according to this article. It recommends that ATM deployers stay abreast of features available in its partner ATM networks to stay on top of new feature/functionality trends and ensure compatibility.

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Wireless World

 

Mobile Banking Is Building Beyond Its Pandemic Spike

Recent BAI Banking Outlook research forecasts that mobile banking will grow to roughly 22% of channel usage over the next three years. The increase will be led by the younger generations—millennials and Gen Z—who average upward of 100 banking interactions each month, with mobile being by far the preferred channel. Yet some analysts believe that the growing use of digital wallets will crowd out the apps offered by individual FIs, and that smaller FIs may benefit from this reordering because scale could be less of a competitive factor. This article explores this and other trends affecting mobile banking.

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Security Section

 

Securing the Future of Payments: PCI SSC Publishes PCI Data Security Standard v4.0

The PCI Security Standards Council (PCI SSC), a global payment security forum, has published version 4.0 of the PCI Data Security Standard (PCI DSS). To provide organizations time to understand the changes in version 4.0 and implement any updates needed, the current version of PCI DSS, v3.2.1, will remain active for two years until it is retired on 31 March 2024. Once assessors have completed training in PCI DSS v4.0, organizations may assess to either PCI DSS v4.0 or PCI DSS v3.2.1. The standard also provides additional time for organizations to implement many of the new requirements.

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Attackers Compromise 94% of Critical Assets Within Four Steps of Initial Breach

New research from XM Cyber analyzing the methods, attack paths, and impacts of cyberattacks has discovered that attackers can compromise 94% of critical assets within just four steps of initial breach points. The findings showed that 75% of an organization’s critical assets are open to compromise in their current security state, while 73% of the top attack techniques used last year involved mismanaged or stolen credentials. Just over a quarter (27%) of most common attack techniques exploited a vulnerability or misconfiguration.

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Technology and Marketing

 

Data Can Help Create Credit for the Underbanked

This article discusses how data can be used to provide more financial access to the underbanked. A couple of takeaways from the conversation: 1) Alternative measures, like spending habits and bill payment history, may offer insight into their true credit risk; and 2) AI and ML can process entire data sets to yield a better understanding of individual borrowers.

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Online Banking/E-Commerce/Website Design

 

How FIs Can Transform Online Bill Pay into a Personal Finance Tool

Today, 76% of online bill payments are made directly at biller websites, with online payments made at direct billers growing 123% in the past decade. Meanwhile, FIs’ share of online bill payments have shrunk in the past decade, from 38% down to 22%. Meanwhile, P2P payment apps like Venmo make it easy to move money between friends, and consequently, just leave money in the app. The author contends that FI online bill pay is an inconsistent system that fails to include the many payment methods consumers now rely on: debit cards, credit cards and digital wallets. The author concludes that that providing the capabilities and convenience of a centralized financial hub coupled with real-time money management and movement will simplify consumers’ lives and keep FIs at the center of the consumer’s financial universe.

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Open Banking Will Redefine Global Money Movement for Good

The author is convinced that open banking has the potential to transform financial services because the financial data and information present in a transaction will enable individuals and businesses to access better financial products with less friction. He states that open banking is all about making it easy for consumers to access and share their transaction history if they choose to give consent to a regulated third party so that they can find better financial products. He goes on to highlight what he considers to be the 3 biggest open banking FinTechs: Plaid, Stripe and Marqeta.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

Blockchain Banks on the Future

Blockchain and decentralized ledger technology—a blockchain cousin—have “a massive opportunity to disrupt the $5 trillion-plus banking industry by disintermediating the key services that banks provide,” according to CB Insights. They say that these 6 areas are ripe for disruption: 1) Payments; 2) Loans and credit; 3) Clearance and settlement; 4) Fundraising; 5) Trade finance; and 6) Know-your-customer processes and fraud prevention.

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Palo Alto Networks Debuts Cloud-Native Firewall Service for AWS

Palo Alto Networks unveiled a new cloud next-generation firewall (NGFW) service — developed with Amazon Web Services for the AWS cloud. The company claims that their solution is “not only best-in-class and can stop these zero days and sophisticated threats — but it’s also easy to deploy and scale like other native AWS services.”

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Call Centers

 

Google's Contact Center AI Platform Aims to Optimize Service Levels

Google is extending its Contact Center AI (CCAI) service to allow organizations to integrate their contact center data with their CRM systems. The CCAI Platform will include capabilities offered by the current service, such as DialogFlow flowcharts to provide scripts for staff and automated software assistants to follow; CCAI Insights, which include reports on whether or not call center agents have solved caller problems; and what Google calls the conversation core, or AI brain — which combines capabilities including NLP (natural language processing), text-to-speech and speech-to-text, to aid in call-processing automation.

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5 Keys to Better Contact Center Phone Coaching

The author posits that neither stepping in nor directly telling reps what they did wrong will give you the agent coaching results you want. He offers these tips to better phone coaching that will help you hone your phone coaching skills so you can help your agents improve their performance: 1) Create clear call flows and SOPs; 2) Build a safe environment for reps to ask questions and get feedback; 3) Do coaching right after a call; 4) Follow the 7-step coaching conversation plan; and 5) Follow up and hold agents accountable.

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