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Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

April 18, 2022


Hardware News

 

Microsoft Launches Azure VMs Powered by New Ampere Altra Arm-Based Chips

Microsoft has announced the public preview of its new Azure virtual machines powered by the Arm-based Ampere Altra server processors. The VM series includes the general-purpose Dpsv5 and memory-optimized Epsv5 virtual machines, which Microsoft claims can deliver up to 50% better price-performance than comparable IBM x86-based VMs. The new VMs have been specifically engineered to efficiently run scale-out workloads, web servers, application servers, open-source databases, cloud-native and rich .NET applications, Java applications, and more.

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Cisco Pushes for More Recycling of Its Used Gear

Cisco is introducing a new payment scheme to encourage customers to recycle its hardware. The Cisco Green Pay payment scheme will see customers offered a 5% incentive on Cisco hardware at the outset of their purchase and a predictable payment strategy over five years. Once the term is up, the product is recovered by Cisco free of charge and the customer receives a certificate confirming that it has entered the circular economy.

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Software Updates

 

We’re One Step Closer to Windows in the Cloud

The author is convinced that Microsoft's master Windows plan is to move you to a cloud-based Desktop-as-a-Service (DaaS) model. As evidence he says that Windows 11 is nudging us towards Windows as a Service (WaaS). He claims that it is impossible to pretend that Microsoft isn't moving users from the old-style PC-centric desktop to a cloud-based desktop, and goes on to discuss upcoing DaaS-friendly features.

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ATMs/Kiosks

 

Readiness for Universal Cash Deposits for ATMs

An ATMIA survey shows an overwhelming majority of respondents support the adoption of Universal Cash Deposit at ATM networks. They think that most of the demand for Universal Cash Deposits will come from members of the public and end-users, and secondarily from merchants and small businesses.

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Wireless World

 

3G Shutdown Is Underway: Check Your Devices Now for Safety's Sake

While carriers have been planning the closure of 3G since 4G LTE took the reins (and the prospect of 5G being another catalyst) the agenda took a pause during the pandemic. Here is the shutdown timeline for the major US carriers: * AT&T closed its 3G network on February 22, 2022; * T-Mobile has pushed its 3G shutdown to July 1, 2022; * Sprint, now merged with T-Mobile, will close its 3G network on May 31, 2022; and * Verizon's 3G network will shut off on December 31, 2022.

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Why Good UX & Strong Security Are Critical in Mobile Banking

The author is convinced that you can create a mobile banking app that meets high security standards without forcing your users to do the equivalent of filling out a ten-page form every time they want to change their details. In a 2020 study by digital identity firm Signicat, 63% of consumers said they had abandoned digital banking product applications because they were too complicated. Plus 32% said they wouldn’t even consider applying for a banking product or service if it entailed going into a branch to present their ID. He states that complexity isn’t an essential feature of security, and that if you use the right approach and the right technology, security can be simple without losing any of its effectiveness. He continues with an in-depth discussion on the relationship between security and UX.

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Security Section

 

Nebulon TimeJump Offers Ransomware Recovery

Nebulon unveiled Nebulon TimeJump, a solution architected to address key ransomware mitigation challenges. The company claims that their solution provides four-minute restore capabilities not only for critical application data but also infected operating systems, so application infrastructure can be brought back online near-instantly.

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Cato Networks Introduces Device Context-Driven Access Control to Tackle Remote Working and BYOD Risks

SASE platform provider Cato Networks has introduced a new risk-based application access control for combatting security threats and productivity challenges posed by remote working and bring your own device (BYOD). The vendor said that with its new control, organizational policies can consider real-time device context when restricting access to capabilities within corporate applications, as well as Internet and cloud resources.

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Technology and Marketing

 

6 Ways Marketers Are Using Interactive Emails to Win More Conversions

This article states that actions and conversions can now take place inside interactive emails. It details these six types of interactive emails: 1. Interactive In-Email Customer Feedback Forms; 2. In-Email Net Promoter Score Surveys; 3. In-Email Event Registration; 4. Interactive In-Email Abandoned Cart Recovery & Checkout; 5. In-Email Demo Booking Functionality; and 6. In-Email Review & Rating Forms.

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Online Banking/E-Commerce/Website Design

 

The Digital-First Challenge Is Hidden Costs

The author contends that adding more channels for your accountholders to interact and transact increases the cost to serve even as these technologies come with the expectation of greater self-service for consumers and lower support costs. He points out a Gartner study that found that 30% of the consumers who used a live or agent-assisted channel to get help were able to get resolution in that channel, compared to only 9% of the consumers who used only self-service. He goes on layout some tactics that optimize the 70% of self-service initiated experiences and improve their first-contact resolution rate.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

Best Website Monitoring Tools & Services 2022

Website monitoring software repeatedly tests whether your website is available. If it is, the system simply records that everything is okay. If your site doesn’t respond as expected, the system can alert you of the outage. This article states that the three most important factors to consider as you select a website monitoring service are: 1) the number of test locations, 2) the frequency of tests and 3) the available alert methods.

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Cisco SD-WAN Software Gains Broader Application Access, Enhanced Analytics

Cisco announced Cisco SD-WAN release 17.8, which adds support for new business and customized cloud applications, analytics and security features. Specifically, the company upgraded the SD-WAN Cloud OnRamp for SaaS service, which links branch offices or individual remote users to cloud applications such as Cisco’s Webex, Microsoft 365, AWS, Google, Oracle, Salesforce and more. In addition to the new cloud application support, Cisco has bolstered the cloud-based vAnalytics package that works to provide performance insights for the SD-WAN and its applications.

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Call Centers

 

NICE Launches NTR-X Compliance Recording and Capture for Zoom

NICE announced that its next generation NICE NTR-X solution is now available for compliance recording capture for communications done via Zoom, including Zoom Meetings and Zoom Phone, a feature-rich cloud phone solution. Participating as a select early adopter partner, NICE worked with Zoom to create and utilize new APIs for financial markets compliance recording.

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