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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 23, 2022


Hardware News

 

Mastercard Tech That Lets You Pay with Your Face or Hand in Stores

Mastercard has launched a program that allows retailers to offer biometric payment methods, like facial recognition and fingerprint scanning. Users can authenticate a payment by showing their face or the palm of their hand instead of swiping their card. To sign up on Mastercard, you take a picture of your face or scan your fingerprint to register it with an app. This is done either on your smartphone or at a payment terminal. You can then add a credit card, which gets linked to your biometric data.

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6 Best Cameras for Video Conferencing

Between Zoom, Microsoft Teams, Google Meet, Cisco Webex and Skype, users have plenty of options for maintaining a virtual face-to-face connection. This article reviews the following web cameras: 1) Razer Kiyo; 2) Logitech BRIO; 3) Microsoft LifeCam Studio for Business; 4) AUSDOM 1080p HD Webcam Camera; 5) Logitech C920S HD Pro Webcam; and 6) NexiGo N60 1080P Web Camera.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

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Software Updates

 

What Microsoft Defender Can Tell You About Your Network

Endpoint detection and response (EDR) is typically not something that smaller organizations have. The author states that Defender for Business makes it easier to deploy EDR in a reasonable fashion and in an affordable package. At $3 per user per month, it takes the place of your traditional antivirus solution that you may have deployed in your office. You can onboard workstations using a script, Intune or Group Policy.

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Five Ways Artificial Intelligence in FinTech Is Changing the Industry

Artificial intelligence in finance supports many traditional procedures, from front to back offices. According to this article, AI can help: 1) Accurately access credit risks; 2) Save resources; 3) Personalize services; 4) Detect fraudsters; and 5) Make accurate predictions.

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Qualys Adds Custom Assessment and Remediation to Its Cloud Platform

Qualys unveiled Qualys Custom Assessment and Remediation, opening its Cloud Platform to provide access to custom scripts that can be natively integrated with other Qualys solutions. This new solution helps reduce response time by empowering IT teams to orchestrate workflows, secure custom applications, and take action to counter threats like zero-day attacks.

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ATMs/Kiosks

 

Cash Stuffing: What It Is and Why It’s so Popular with Gen Z

One money trend that seems new, but is actually a throwback to simpler times, is “cash stuffing.” It’s pretty much what it sounds like: dividing up your income into physical envelopes marked for different expense categories and stuffing them with money. One observer points out that "because it is a technology-free and simple methodological way to budget and plan finances, it feels safer for Gen Z that lacks faith in traditional banking and government systems.”

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Wireless World

 

QR Code Payments to Reach $3 Trillion Globally by 2025

A new study from Juniper Research has predicted the global spend using QR code payments will reach over $3 trillion by 2025; rising from $2.4 trillion in 2022. It predicts loyalty schemes will encourage repeat use and foster consumer trust in QR codes for payments. This growth of 25% will be driven by the increasing focus on improving the level of financial inclusion in developing regions and providing alternatives to established payment methods in developed regions.

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Personalized, Mobile-First Banking at Scale

The consumerization of mobile technology has heightened consumers’ expectations for how they engage with the brands and FIs they care about. The author discusses some ways to met these heightened expectations and help FIs become more user-centric and mobile-first.

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Security Section

 

Nasuni Ransomware Protection

Nasuni announced Nasuni Ransomware Protection, a new add-on service to the latest release of the Nasuni File Data Platform that offers an in-line ransomware edge detection capabilities for file data. The company claims that since their ransomware detection capability is in-line and executing, as soon as new file data is created by users or applications at any edge location, emerging ransomware attacks are detected in real time.

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Rubrik Launches Rubrik Security Cloud

Rubrik announced Rubrik Security Cloud which they claim delivers three unique capabilities: 1) Data Resilience; 2) Data Observability; and 3) Data Recovery. Rubrik also launched the Data Security Command Center to help assess whether data is safe and capable of being recovered from a cyberattack.

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Technology and Marketing

 

15 Digital Marketing ROI Metrics You Need to Know

Digital marketing and its corresponding metrics of success and ROI are evolving at break-neck speed. Case in point: Any marketer who has ever dipped their toe into the Google Analytics pool can attest that the sheer volume of data available can be overwhelming. In this article, you’ll find 15 essential metrics that will help you measure the ROI of your digital marketing, tell you if your efforts are successful, and show you where adjustments may be needed.

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Online Banking/E-Commerce/Website Design

 

Digital Banking Can Be More than Glorified Self-Service

The author is convinced that FIs have been effectively disintermediating themselves with every new tool added to their mobile banking app and losing the opportunity to offer advice in real time. He points out that users can complete all but the most technical of transactions on their phone at any time, but FIs haven’t developed a similar delivery mechanism for advice, whether it is around lending, investment or small-business needs. He concludes that to adequately address these needs, FIs must embrace video banking.

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Four Strategic Lessons from Digital-Only Banks and Fintech Leaders

Traditional FIs attempting to compete with digital-only banks (sometimes referred to as direct banks), need to understand how the user profiles of digital-only banks differ from those of neobanks. 27% of American banking consumers use an digital provider of some type for at least part of their financial needs, according to J.D. Power. While digital-only banks and neobanks often get lumped together, J.D. Power’s research points to some striking differences between their typical users. This article goes on to explore this in-depth and offer ways that traditional FIs can better compete.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

Ericom’s ZTEdge Web Application Isolation Addresses Concerns with 3rd Contractor Access

Ericom Software announced the introduction of ZTEdge Web Application Isolation. The solution helps organizations to provide secure access to the private and public cloud or web-based corporate applications that workers using unmanaged devices need for their work, regardless of whether they are 3rd party contractors or employees. Leveraging remote browser isolation (RBI) and granular, user-level policies, ZTEdge Web Application Isolation works with other systems to control which applications each user can access and, once in, which actions they can complete.

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Record Level of Bad Bot Traffic Contributing to Rise of Online Fraud

Bad bots, software applications that run automated tasks with malicious intent, accounted for a record-setting 27.7% of all global website traffic in 2021, up from 25.6% in 2020, an Imperva report reveals. The three most common bot attacks were account takeover (ATO), content or price scraping, and scalping to obtain limited-availability items.

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Call Centers

 

Zoom Pushes Further into the Contact Center with Solvvy Acquisition

Video conferencing giant Zoom announced it is acquiring Solvvy, a startup which specializes in conversational AI and automation solutions for the contact center. Solvvy offers an AI-powered self-service support agent aimed at easing the load on consumer support teams by dealing with simple requests before handing over to a human agent. Zoom says that they can now give their customers an “automated, integrated, and easy-to-deploy” contact center solution.

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