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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

October 26, 2020


Hardware News

 

Dell Launches Apex, a Per-Use Hardware-Leasing Program

All of the major IT hardware suppliers to one degree or other have adopted a consumption model, which is a fancy word for leasing. Rather than the outright purchase of hardware, customers lease it, usage is monitored, and the customer pays a monthly use fee. Now Dell Technologies has announced it is expanding its as-a-service capabilities with Project APEX which will cover an array of Dell products —storage, servers, networking, hyperconverged infrastructure, PCs, and broader solutions.

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Cisco Targets WAN Edge with New Router Family

Cisco has launched a family of core and branch routers that take aim at refining secure, cloud resource access distributed at the edge. Cisco Catalyst 8000 edge router family includes three models - the high-end 8500 for data-center or colocation customers, the 8300 for branch users, and the software-based 8000 for virtual environments and feature support for advanced routing, SD-WAN, security and secure-access service edge (SASE).

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Software Updates

 

Banking as a Service: Competition Meets Collaboration in the Age of Value Networks

Banking as a Service (BaaS) is an example of FI and fintech collaboration at work. It combines multiple service providers to offer an integrated service that’s greater than the sum of its parts. The author argues that the benefits of BaaS and a multi-tenant architecture are technical, financial, and sustainable, and include: Costs are affordable, predictable, and aligned with success; Ease of integration; and Maintenance and upgrades are streamlined.

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5 Ways to Manage Computers Securely and Remotely Using PowerShell

One tool that has come into the mainstream in recent years to facilitate remote access and management of systems is Microsoft's PowerShell (PS). Initially offered as a Windows-only application, PS was officially made open-source several versions back and offers support for the most popular operating systems alongside Windows to securely perform its tasks. This article goes on to layout 5 ways to use PS to secure systems remotely.

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ATMs/Kiosks

 

2020 ATM Fee Study

According to Bankrate’s data, the total cost of the average out-of-network ATM withdrawal is $4.64. That’s the lowest it’s been since 2016 and a decrease of 8 cents in the past year.

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CMS Launches 'Algo' AI-Automated ATM Security Software

CMS Info Systems has launched Algo, an automated, artificial intelligence-powered ATM security software application. Algo helps provide an end-to-end security encrypted solution to prevent ATM fraud during cash replenishment or maintenance. The application can operate on any ATM manufactured by any OEM.

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Wireless World

 

How Can Financial Service Brands Build Contactless Loyalty?

With 79% of the world using contactless payments, now’s the time for financial services brands to explore how to build contactless loyalty, according to this article. It recommends two strategies: 1) Build trust and emotional connection through personalization and 2) Use conversational AI and virtual assistants.

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QR Codes Reach the next Stage of Development for Payments: Fraud Detection

With merchant adoption of contactless payment solutions accelerating due to the Covid-19 pandemic, Incognia, a provider of fraud-detection applications, just announced an app to help detect Quick Response code fraud. The application uses location behavioral biometrics to create a digital fingerprint for the consumer’s identity. It uses the buyer’s real-time and historical location behavior to protect against the scanning of fake QR codes for payment. The app follows a consumer’s movement on a daily basis, such as between home and the gas station and the local school to validate the user’s location.

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Security Section

 

IBM Expands the Role of Its Hybrid-Cloud Security Package

IBM is expanding the role of its security-software package for hybrid-cloud deployments by improving the gathering of security data collected within customer networks and drawing on third-party threat-intelligence feeds, among other upgrades. IBM’s Cloud Pak for Security, which features open-source technology for hunting threats and automation capabilities to speed response to cyberattacks, can bring together on a single console data gathered by customers’ existing security point products.

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7 Tips for Choosing Security Metrics That Matter

Measuring security operations performance indicators, threat statistics, and risk levels are a core activity for senior security leaders running a cybersecurity program. The right security metrics can help IT departments plan out their security roadmaps, track tactical and strategic progress, prove ROI on spending, and justify additional expenditures to the board. Seven CISOs offer their advice on this matter in this article.

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Technology and Marketing

 

Using Analytics to Drive Branch Channel Evolution and Realignment

Technologies such as teller cash recyclers, interactive teller machines, appointment scheduling and digital activation are key components of branch transformation strategies. The author posits that branch channel and resource realignment will require data, proper modeling and advanced analytics in order to be successful.

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Online Banking/E-Commerce/Website Design

 

FICO Survey Finds ‘Bad Digital Experience’ Can Be Costly

The impact of a bad digital banking experience can be “costly” to FIs, according to FICO, which pointed to an earlier consumer study it conducted that found 23% of consumers would abandon opening an account if forced to prove their identity via another channel. They go on to recommend investing in an identity management platform to automate digital identity verification.

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Google Cloud Releases AI-Powered Mortgage Processing Tool

Google Cloud has unveiled an AI-powered tool designed to speed up the notoriously slow mortgage application process. Lending DocAI processes borrowers’ income and asset documents to speed-up applications, using a set of specialized models, focused on document types used in mortgage lending, and automating many routine document reviews. They claim that with Lending DocAI, you will reduce mortgage processing time and costs, streamline data capture, and support regulatory and compliance requirements.

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Internet Access

 

CISOs Split on How to Enable Remote Work

CISOs are conflicted about how their companies can best reposition themselves to address the sudden and rapid shift to remote work caused by the pandemic, Hysolate research reveals. There is no prevailing solution in place to provide secure remote access to corporate assets: 24 percent of survey respondents utilize VPN, and more than half of these also employ split tunneling, while 36 percent deploy VDI or DaaS. However, both groups express some level of dissatisfaction with these legacy remote access solutions.

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Top Cloud Trends for 2021: Forrester Predicts Spike in Cloud-Native Tech, Public Cloud, and More

The "ForresterNow Predictions 2021: Cloud Computing" report contends that containers, Kubernetes, and serverless (among other) cloud-native technologies will help companies switch from the data center to the cloud. Also fading in 2021 will be on-premises DR (disaster recovery) sites, and recovery will be given to the cloud.

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What's in the Latest Edge Update? Rollbacks and New Browser Telemetry Policies

Microsoft earlier this month released Edge 86, adding a "rollback" function that will let IT admins restore an earlier version of the browser and enhancing the built-in PDF viewer with support for document tables of content.

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Call Centers

 

How to Reach Customer Service Quickly

Many callers are hearing “higher-than-normal call volumes” and “extremely long wait times” in these pandemic times. In a survey by J.D. Power of FI 1-800 numbers, one in four respondents said they’ve waited 10 minutes or more to speak to a live rep in 2020, versus one in five the year before. The average wait time in April 2020 was 6.87 minutes, versus 4.59 minutes in April 2019. This article offers both other options to explore and ways to get through to a person on the phone.

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