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Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

November 4, 2019


Hardware News

 

What Latest Alexa-Powered Devices Mean for the Enterprise

Amazon’s Alexa-powered devices are largely focused on the home – for now – but the enterprise stage is clearly being set. For example, some observers argue that natural language and voice-driven access and engagement will become more prevalent in traditional enterprise systems such as contact center applications like CRM, and content management and business process management software.

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Fortinet Debuts Its Latest SD-WAN Firewall with New ASIC

Fortinet announced its next generation firewall, which is called the FortiGate 60F Next-Generation Firewall, which it claims is the fastest, most powerful and secure desktop SD-WAN appliance. Fortinet is backing up those claims with a its new purpose-built system-on-a-chip 4 (SOC 4) security processer to achieve what is says is the highest compute ratings in the industry.

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Software Updates

 

Baffle's Masking and Exfiltration Solution Provides End-to-End Data Protection

Baffle released Baffle Data Masking and Exfiltration Control which they claim is the only masking and exfiltration solution that ties access control and usage to data-centric encryption, providing an end-to-end data protection solution. In addition to Baffle’s patented data protection that protects data in memory and in use while allowing operations on encrypted data, Baffle Data Masking and Exfiltration Control extends access control capabilities to protect data as it leaves an organization.

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Microsoft Is Replacing MSDN and TechNet Forums with Microsoft Q&A | ZDNet

Microsoft has been slowly dismantling its MSDN and TechNet blogging platforms for the past year-plus. Microsoft just introduced something meant to replace the MSDN and TechNet forums: A preview of Microsoft Q&A. The new Q&A experience is part of the larger docs.microsoft.com platform that is designed to offer "relevant and timely answers to your technical problems from a community of experts and Microsoft engineers."

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ATMs/Kiosks

 

How Cash-out Attacks Are Becoming the Next Big Worry for ATM Operators

Unlike the well-known, single-machine attack known as jackpotting, cash-out frauds allow criminals to gain access to multiple machines simultaneously at the network level. They then employ accomplices to visit these machines to draw out the cash. Visa has detected cash-out attacks—some successful, some thwarted—at 97 FIs in the past year.

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Wireless World

 

The Top Mobile Banking Trends for 2020

As digital banking technology continues to develop in popularity and expand with the latest digital banking technology trends, here are some mobile banking future trends to look out for in 2020, according to Mercator: Voice Activated Commands for Banking Services; Automated Assistance and Smart Bots for Better Customer Service; Accessibility Regardless of Location to Banking; Innovative Banking Apps; Mobile Fintech in Banking; Easy Access to Information and Account Status; Accessible Bill Payments; Easier Investing Tools; Card-Free Transactions; and Transfer Money Overseas and Engage in Global Transactions.

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Security Section

 

Jumio Launches Jumio Go, a Real-Time, Automated Identity Verification Solution

Jumio announced the beta release of Jumio Go, the company’s first real-time, fully automated identity verification solution. It is designed to remove friction from the user onboarding process, while still fighting online identity fraud and meeting AML and KYC compliance mandates.

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Technology and Marketing

 

Two Game-Changing Digital Scenarios for FIs

The author sees two possible scenarios for American FIs: 1. FIs stay in the background of the customer-facing solutions delivered by startup fintech companies, maintaining the core functions of deposit protection and risk-taking on loans; and 2. Traditional FIs deeply transform themselves and buy or integrate with fintech solutions and continue their domination in the market.

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Online Banking/E-Commerce/Website Design

 

3 Advantages of Online Banking over Mobile Banking

The author describes what he feels are the three advantages of Online Banking over Mobile Banking platforms: 1. Flexible layout and descriptive content; 2. Accessible anywhere and compatibility; and 3. More functionalities.

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Mastercard’s Approach to Passive Biometric Authentication

NuData, a Mastercard company, estimated that almost half of all login attempts in 2018 were high risk for being fraudulent, and nearly 1 in 5 of new accounts created in 2019 so far are fraudulent on average. Mastercard has developed a range of products that use passive biometrics to help verify good users. Passive biometrics is centered on probabilistically identifying if a legitimate person is physically present in the interaction. This can happen during account creations, login attempts, and transactions.

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Credit Card Issuers Must Target Digital Payment Apps, Deloitte Reports

Nearly half of US consumers surveyed expect to use credit cards more than any other payment instrument in the next two years, Deloitte finds. This is primarily driven by the attractive rewards, discounts, and cash-backs that accompany credit card spending. Despite this, consumer loyalty toward credit card usage appears fragile, with two-thirds (approx. 66%) of consumers surveyed likely to switch alternative payment instruments if they receive similar, credit-card-type rewards in return.

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Internet Access

 

Uplevel Draws a Bead on SMBs for Its SD-WAN Services

Uplevel Systems is serving up an SD-WAN service that's designed for small and medium-sized organizations. While SD-WAN has traditionally been targeted at large to medium-sized enterprises, it's starting to trickle down to smaller businesses with remote offices. Uplevel Systems' gateway, wireless access point and remote management integrates firewall, SD-WAN, managed LAN and WiFi, and file storage with local and cloud backup for managed service providers (MSPs) serving customers with less than 100 employees per site. The entire platform is provided as a service.

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How SD-WAN Is Evolving into Secure Access Service Edge

SASE, pronounced "sassy," stands for secure access service edge, and it's being positioned by Gartner as the next big thing in enterprise networking. The technology category converges the WAN edge and network security into a cloud-based, as-a-service delivery model. The technology is still in its infancy, with less than 1% adoption. There are a handful of existing SD-WAN providers, including Cato Networks, Juniper, Fortinet and Versa, that are expected to compete in the emerging SASE market.

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Call Centers

 

Three Ways to Optimize Technology in Your Contact Center

This article offers three recommendations for building a profitable and effective framework to structure contact center performance: 1. Focus on Infrastructure First; 2. Centralize and Analyze Existing Data;and 3. Endorse Consumer Engagement.

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