BANK tech-trends News
 

January 9, 2012 - January 13, 2012

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Voice Recovery & Business Continuity Insurance

This program will educate and demonstrate how to comply with FDIC emergency preparedness guidelines by protecting the communications of your community bank in the event of a communications outage. This new, easy-to-use technology ensures restoration of incoming calls and faxes soon after a natural disaster or other telecom outage. The service is affordable for large or small banks, and satisfies all FDIC compliance requirements for communications emergency preparedness.


What You Will Learn:

- How to rapidly recover from outages
- How to regain complete control of incoming calls and faxes
- How to reroute up to thousands of phone numbers in minutes or even seconds
- How to broadcast recorded messages to small or large groups of people

Who Should Attend: This program will benefit senior managers, IT Directors, VPs of Operations, and anyone at the bank who is interested in telecommunications, disaster recovery or business continuity.

Presented By: Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a unique focus on the restoration of the incoming calls to existing phone numbers.

Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  
 

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

Lenovo announced their first ThinkPad Ultrabook and a few other laptops. The laptops include a unique dual-OS hybrid 13-inch ThinkPad that permits booting into a Linux derivative. The X1 Hybrid includes Instant Media Mode (IMM). IMM includes a Qualcomm dual core processor, up to 16 GB of memory and a custom Linux-based operating system. To switch to IMM from Windows, users simply click on an icon on the laptop’s home screen. Meanwhile, the ThinkPad T430u is the first business-class Ultrabook from Lenovo that starts at $849 and comes with up to 1 TB of HD storage. The 14-inch T430u is configurable with the full-range of Intel Core processors, and weighs less than 4 pounds.

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ATMs/Kiosks

The single and multi-denomination currency cassettes, which sit inside each ATM's cash dispenser, come in a wide variety of dimensions and sizes. Europe is leading the way to standardize the size of ATM cash cassettes and cash transport cases. The European Payments Council is touting the benefits of standardization:

- decreased maintenance costs
- allows empty cassettes to be replenished with deposits retrieved from a different ATM in the same locality
- permits cash-in-transit companies to efficiently store cash cassettes in their trucks, thereby reducing the number of cash transport journeys required.

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According to a new report by Consumers Union, many cellphone and tablet users can purchase digital goods and charge them to their monthly bill or prepaid phone account, but buyers may not get the protections they need if something goes wrong with the transaction. In action, the protections that consumers receive vary depending on their wireless carrier's policies and what's in their cellphone contract. Consumers Union is calling on the top wireless carriers to strengthen their contracts to protect consumers in the event that their phone is lost or stolen, if a merchant makes a billing mistake or the customer is not satisfied with a purchase.

PayPal plans to utilize their 2011 acquisition of the location-based ad network WHERE to encourage consumers to use its upcoming in-store payment system. WHERE uses location, search, and purchase data to target consumers to offer them at deals at nearby retailers. Their goal is to encourage consumers to shop at the retailers offering the deals and to show merchants how much of their business is being driven by PayPal's payment system.

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Credit Karma claims to be the first company to offer free credit monitoring to all U.S. consumers. The new feature will monitor a consumer’s credit file on a daily basis and alert the customer when a significant change occurs. The company touts that “consumers can stay on top of their credit and protect themselves from identity theft and credit reporting errors without being charged a monthly fee.”

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Security:

Compliance and InfoSecurity – Applying the Right Resources

Anitian - http://www.anitian.com Read Andrew M. Plato's comments: http://www.banktt.com/roundtable/Anitian.pdf

Awareness Technologies - http://www.awarenesstechnologies.com Read Brad Miller's comments: http://www.banktt.com/roundtable/Awareness.pdf

CSI - http://www.csiweb.com Read Dan Holt's comments: http://www.banktt.com/roundtable/CSI.pdf

CTERA - http://www.ctera.com Read Don Fuller's comments: http://www.banktt.com/roundtable/CTERA.pdf

DigitalPersona - http://www.digitalpersona.com Read Jim Fulton's comments:   http://www.banktt.com/roundtable/DigitalPersona.pdf

Easy Solutions - http://www.easysol.net Read David Sylvester's comments:     http://www.banktt.com/roundtable/EasySolutions.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/roundtable/HFS.pdf

Hyland Software - http://www.onbase.com Read Steve Comer's comments:   http://www.banktt.com/roundtable/Hyland.pdf

Integrated Media Management - http://www.immonline.com   Read Nish Shah's comments:   http://www.banktt.com/roundtable/IMM.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/roundtable/MVi.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/roundtable/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Robbie Wright's comments:   http://www.banktt.com/roundtable/OGO.pdf

ProPay - http://www.propay.com Read Dr. Heather Mark's comments: http://www.banktt.com/roundtable/ProPay.pdf

Red Rock Information Security - http://www.redrockis.com Read Randy Brinks' comments:     http://www.banktt.com/roundtable/RedRock.pdf

S1 Defense - http://www.S1defense.com Read Bruce C. Smalley's comments: http://www.banktt.com/roundtable/S1Defense.pdf

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National Australia Bank has launched a high-tech concept branch in Melbourne that features free WiFi with computers and iPads as well as a special children's area. Yet its unique claim to fame is that it also comes complete with its own NAB scent, pumped into the building to help relax branch visitors. Explaining the decision to pump fragrances into the branch, an NAB spokesperson said that "it's certainly not making it smell like $50 notes. It's about getting customers to feel comfortable in the store."

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Some analysts believe that financial institutions are throttling RDC (remote deposit capture) initiatives in part because of risk concerns. Yet these same observers believe these concerns are unfounded. They point to two consecutive surveys of U.S. financial institutions that show that fully 90% of surveyed institutions had suffered no monetary loss at the hands of RDC. The small minority that did suffer loss mostly had a single incident – after offering RDC for 4 or 5 years in some cases.

Man-in-the-browser attacks are feasible during three stages of online banking:

- During the ‘login’ phase - designed to capture login credentials

- At the ‘post login’ phase – with Webinjects used to social engineer the victim into providing personal information or downloading malware

- At the transaction phase - tampering with transactions on-the-fly in the background, typically changing payee details and/or the amount

Now Trusteer is reporting another form of man-in-the-browser attack: the post transaction attack. These sophisticated attacks are designed to conceal illegitimate activity for as long as possible to either allow money to transfer to its final destination – uninterrupted, or continue to control the account and perform further transactions. This malware hides (“replaces”) the fraudulent transactions in the “view transactions” page, as well as artificially changing the total fraudulent transaction amount to balance the totals.

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Virtel Voice is a communications company that caters to small to medium-sized organizations with their cloud communication system that integrates VoIP with either a web-based or virtual PBX. The system has the capability to route calls, handle holds and transfers, and allow more than one person to be reached from one number. The virtual PBX also has the ability to direct incoming calls that are not picked up to the correct destination. In addition, the PBX offering also powers fax, automated greetings or messages, touch-tone menus, conferences, call records, and phone calls that are sent to the first available person.

Although Apache continues to dominate the Web server space, open source Nginx is nibbling at rivals' market share. Open source upstart Nginx, which has the backing Michael Dell and other venture capitalists, has edged out Microsoft IIS (Internet Information Server) to hold the title of second-most widely used Web server among all active websites. What's more, according to Netcraft's January 2012 Web Server Survey, Nginx over the past month has gained market share among all websites, whereas competitors Apache, Microsoft, and Google each lost share.

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Indosoft announced that their Q-Suite 5.5 Contact Center Software Suite is now compatible with its Web Services API for business-to-business applications. The new capability enables Q-Suite’s Dialer and ACD management software to effectively integrate with external applications to automate different aspects of contact center operational management. The integration also enables Web Service users to move data in and out of the ACD and Dialer database and software. Web services users can incorporate libraries into their applications on any platform and in most programming languages.

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