BANK tech-trends News
 

January 30, 2012 - February 3, 2012

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Voice Recovery & Business Continuity Insurance

This program will educate and demonstrate how to comply with FDIC emergency preparedness guidelines by protecting the communications of your community bank in the event of a communications outage. This new, easy-to-use technology ensures restoration of incoming calls and faxes soon after a natural disaster or other telecom outage. The service is affordable for large or small banks, and satisfies all FDIC compliance requirements for communications emergency preparedness.


What You Will Learn:

- How to rapidly recover from outages
- How to regain complete control of incoming calls and faxes
- How to reroute up to thousands of phone numbers in minutes or even seconds
- How to broadcast recorded messages to small or large groups of people

Who Should Attend: This program will benefit senior managers, IT Directors, VPs of Operations, and anyone at the bank who is interested in telecommunications, disaster recovery or business continuity.

Presented By: Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a unique focus on the restoration of the incoming calls to existing phone numbers.

Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  
 

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

Giesecke & Devrient (G&D) has added a new banknote processing machine to its range of desktop systems: the BPS C1. This two-stacker machine, featuring a sorting tray and a reject compartment, boasts a counting speed of up to 1,500 banknotes per minute, which G&D claims is the fastest in its category. The system is able to process up to 10 different currencies, and two people can use the same BPS C1 machine in parallel. As a further option, banknotes can be sorted into three classes according to the condition they are in, distinguishing between banknotes suitable for ATMs, banknotes fit for circulation, and banknotes no longer fit for circulation.

As part of their “virtualization made easy” push, Dell announced their new vStart 200 package which brings out of the box support for up to 200 VMs (using Microsoft or VMware technologies). The vStart line also includes pre-configured packages targeted at supporting 50 and 100 VMs. The vStart products show up at your bank preconfigured to your specifications and ready to run. The installation support includes a Dell field service engineer to assist in the installation. The system is self-contained in a rack mount that hosts the Dell servers, Dell EqualLogic storage, UPS, and pre-labeled cabling.

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ATMs/Kiosks

It is impossible to determine the number of ATMs in America that have achieved compliance with the new ADA standards, which become law March 15. Decisions on whether to replace or upgrade must be made quickly or ATM deployers face the risk of lawsuits. Another option is to outsource to reliable vendors that offer an integrated service plan that permits the bank to lease the new machines and components needed for ADA compliance. The ATMs belong to the outsourcer and they are required to do the upgrades and the bank no longer incurs the costs.

According to the FBI, more money is stolen by criminals who compromise ATM systems and perpetrate other types of data breaches than by thieves who rob branches. By some estimates, robbing a typical ATM can net thieves 10 times as much cash as a branch robbery. In an effort to thwart these losses, Brazil-based Itautec SA is working on a prototype ATM that uses holograph images to allow ATM users to make transactions using hand gestures. The machine can then be placed in a secure enclosure with only the cash dispenser door exposed.

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FIS announced a new mobile payments solution that allows consumers to use most smartphones to make purchases at the point-of-sale (POS) and for online shopping. This cloud-based payment solution requires downloadable applications for both consumers and retailers. FIS says that their mobile payments solution can be built into the banks' existing mobile applications which helps to preserve brand equity. Consumers attach their payment card information to the app, and then use it to make a purchase. The FIS Mobile Wallet is secure since no payment credentials (e.g., card numbers or PINs) are provided to the POS device, or are stored on the smartphone.

The Online Banking Report awarded their first 2012 Best of the Web award to City Bank of Texas for two mobile innovations. Their full range of apps that include Android, iPhone and iPad feature:

• a debit card on/off switch: If users ever want to switch off their debit card, because it is lost, or if funds are running low, they simply move the toggle on the My Cards page of the mobile app.

• reward-checking status: users can see how their rewards tally up in the three-level program.

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Sourcefire announced anti-malware software for Windows-based devices that combines signature- and behavior-based detection methods to identify malicious code trying to penetrate networks, tracking it via cloud-based analysis. The lightweight Windows-based software, called FireAMP, analyzes malware on the fly through the FireAMP cloud-based infrastructure. The company says that FireAMP is not competing with antivirus vendors, and costs about $30 seat annually.

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Security:

Compliance and InfoSecurity – Applying the Right Resources

Anitian - http://www.anitian.com Read Andrew M. Plato's comments: http://www.banktt.com/roundtable/Anitian.pdf

Awareness Technologies - http://www.awarenesstechnologies.com Read Brad Miller's comments: http://www.banktt.com/roundtable/Awareness.pdf

CSI - http://www.csiweb.com Read Dan Holt's comments: http://www.banktt.com/roundtable/CSI.pdf

CTERA - http://www.ctera.com Read Don Fuller's comments: http://www.banktt.com/roundtable/CTERA.pdf

DigitalPersona - http://www.digitalpersona.com Read Jim Fulton's comments:   http://www.banktt.com/roundtable/DigitalPersona.pdf

Easy Solutions - http://www.easysol.net Read David Sylvester's comments:     http://www.banktt.com/roundtable/EasySolutions.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/roundtable/HFS.pdf

Hyland Software - http://www.onbase.com Read Steve Comer's comments:   http://www.banktt.com/roundtable/Hyland.pdf

Integrated Media Management - http://www.immonline.com   Read Nish Shah's comments:   http://www.banktt.com/roundtable/IMM.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/roundtable/MVi.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/roundtable/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Robbie Wright's comments:   http://www.banktt.com/roundtable/OGO.pdf

ProPay - http://www.propay.com Read Dr. Heather Mark's comments: http://www.banktt.com/roundtable/ProPay.pdf

Red Rock Information Security - http://www.redrockis.com Read Randy Brinks' comments:     http://www.banktt.com/roundtable/RedRock.pdf

S1 Defense - http://www.S1defense.com Read Bruce C. Smalley's comments: http://www.banktt.com/roundtable/S1Defense.pdf

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Awareness has added the Awareness Facebook Campaign Manager to their Social Marketing Management Software, expanding the functionality of its Social CRM. Included in its features, the Facebook Manager provides a set of templates for frequently used promotional tabs and enables organizations to create and manage custom tabs within the Awareness Social Marketing Hub. The Manager also enables the collection of social profile data, such as email addresses, other Facebook "likes", location, birthday, relationship status and among others. The software permits users to build custom branded campaigns fully integrated with the Awareness Social Marketing Hub, while assigning permissions and controls to team customers.

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According to a new report from Javelin Strategy & Research, consumers are confused about their payment options as a result of recent debit card regulations. Seventy percent of consumers actually believe that the debit card regulations will work to the advantage of financial institutions, while the remaining 30 percent think merchants will benefit. Javelin's data shows that if FIs implemented debit card fees, 32 percent of consumers would choose cash as their payment option, 25 percent would pay with a credit card, and 26 percent would switch to another FI that didn’t charge for debit cards. The Javelin study also found that 90 percent of consumers said they would require a discount of at least 3 percent to switch to another payment option.

We reported on ZestCash, which was founded by the former CIO of Google and the former chief customer officer of Capital One, back in July 2011 and by now the online payday loan company has loaned millions of dollars to thousands of customers. With ZestCash, borrowers pick how much money they want to borrow and for how long. As they pick their loan terms, the company clearly displays their weekly payment, allowing users to adjust the terms to arrive at a payment that is manageable for them. The company allows users to borrow between $300 and $800 and pay back the loan between three and eight months. The fast growing company is convinced that their machine learning-based underwriting techniques that they have developed "will completely change the way lenders view and use data."

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LG-Ericsson's iPECS-MG Business-Enabled Communication System provides traditional PBX functionality with the added benefits of a UC system, such as data collaboration and voice and video communication. Each on-site iPECS-MG server supports up to 414 ports and can network as many as 250 devices across multiple locations. The company says that their system integrates PSTN, IP and mobile networks simply and in a way that is easy to use, especially for smaller organizations with limited IT resources.

AT&T has launched UC (unified communications) Services that will be made up of UC Central and UC Voice. UC Central will give a client a single user communications interface for both mobile and desktop computers, while UC Voice will offer IP telephony from an AT&T cloud that can be used alone or with UC Central. UC Voice will run over the Cisco Hosted Collaboration Solution system, and users will not need to buy a new PBX switch or any software licenses.

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Cloud-based communications provider Intelliverse announced its new hosted solution for contact centers. The company’s platform integrates interactive voice response (IVR), automated call distribution (ACD) and IP Telephony applications. The firm touts the system's benefits: the ability to use agents and network to automatically accommodate overflow, seasonal spikes or unexpected fluctuations in call volume; ability to connect to agents from alternate offices or even a home office when travel to the contact center is impossible; and web-based reporting in real-time.

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