BANK tech-trends News
 

August 8, 2011 - August 12, 2011

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Voice Recovery & Business Continuity Insurance

This program will educate and demonstrate how to comply with FDIC emergency preparedness guidelines by protecting the communications of your community bank in the event of a communications outage. This new, easy-to-use technology ensures restoration of incoming calls and faxes soon after a natural disaster or other telecom outage. The service is affordable for large or small banks, and satisfies all FDIC compliance requirements for communications emergency preparedness.


What You Will Learn:

- How to rapidly recover from outages
- How to regain complete control of incoming calls and faxes
- How to reroute up to thousands of phone numbers in minutes or even seconds
- How to broadcast recorded messages to small or large groups of people

Who Should Attend: This program will benefit senior managers, IT Directors, VPs of Operations, and anyone at the bank who is interested in telecommunications, disaster recovery or business continuity.

Presented By: Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a unique focus on the restoration of the incoming calls to existing phone numbers.

Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  
 

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

Check Point is introducing a new way of measuring the performance of its devices called Security Power Units (SPU). An SPU is a representation of the security functions a device can support and the size of the network connection the device has. For example, if you want to run a firewall, IPS, URL filtering and application control on a device that is connected to an 800Mbps network, that would need a device with an SPU rating of 1,170. Check Point provides a calculator for customers to figure out their SPU needs, as well as to help estimate future needs.

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ATMs/Kiosks

The ATM Industry Association (ATMIA) and Tremont Capital Group have published a new guide to the Americans with Disabilities Act (ADA) for the ATM industry. The guide includes an overview of the ADA and how it applies to ATMs; a description of key dates; a discussion of “safe harbor,” “undue burden” and “undue hardship;” a discussion regarding who enforces the ADA and how it is enforced; and an overview of who is responsible if ATMs are not compliant, among other topics.

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NXP Semiconductors, AuthenTec and DeviceFidelity announced that they recently collaborated to complete the first biometrically-enabled NFC mobile payment transaction in the U.S. The successful transaction was made possible via a Motorola ATRIX 4G smartphone equipped with AuthenTec’s AES1750 smart fingerprint sensor and DeviceFidelity’s In2Pay microSD card based on NXP’s secure NFC solution. The secure mobile payment was conducted when the demonstrator swiped a finger over the smartphone’s fingerprint sensor, authenticating him as the pre-enrolled account owner and launching a credit card app. Following authentication the user tapped the ATRIX smartphone against a payment terminal to complete the first fingerprint-enabled, secure NFC transaction in the U.S.

Webroot is targeting mobile bankers with their Mobile Security for Android system. Leveraging its anti-malware and cloud-based URL scanning technologies, the company says that their software helps block threats and malicious applications, and to assess the safety of website links before a person clicks on them. Device Locate and Wipe functions will also protect a person's personal information in the event a mobile device is lost or stolen. The company plans to introduce mobile security applications for additional platforms later this year.

Verizon Wireless and American Express said that they're partnering to let customers order goods through their phone by typing in their phone number. Verizon will start integrating American Express' Serve, a digital payment and commerce platform, into its phones and tablets. All Verizon Wireless customers will be able to use Serve, which can use other credit cards or financial institution accounts.

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In Hewlett-Packard's second annual “Cost of Cyber Crime” study — which was conducted by the Ponemon Institute — researchers found that the cost incurred by cybercrime was up 56 percent year over year. More than 90 percent of all cybercrime costs were caused by four tactics:

1. malicious code
2. denial of service
3. stolen devices
4. web-based attacks

More points from the study:

• The average time to resolve a cyberattack is 18 days, with an average cost of about $416,000. That’s a 70 percent increase from the figure in last year’s study.
• Malicious insider attacks can take more than 45 days to contain.
• Organizations that deployed security information and event management solutions saw a cost savings of about 25 percent, mostly from slowing down the extent of the damage.

Imperva just released its first biannual "Web Application Attack Report," which gathered information from more than 10 million Web application attacks that occurred between December 2010 through May 2011. The directory traversal attack - an exploit where an attacker gets access to restricted directories - accounted for 37 percent of attacks during the six month period, followed by cross-site scripting (XSS), with 36 percent of the attacks. Around 23 percent of the attacks were SQL injection ones, and 4 percent were remote file include attacks.

Is Your Bank Prepared for A Disaster?

Tornadoes, Floods, Hurricanes and other events can leave widespread devastation. Now is the time to make sure your business continuity program is complete. Ongoing Operations can help – we now offer four Recovery Data Centers including a new business continuity center in Middletown, Virginia.

Contact us at info@ongoingoperations.com or by calling 877-552-7892 to learn more. You can also view details about how our Replicator solution can help you eliminate tape backups at  www.ogoreplicator.com.

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Online & Mobile Banking:

Lowering Channel Costs & Enabling More Self-service

Bluepoint Solutions - http://www.bluepointsolutions.com Read Andrew Tilbury's comments: http://www.banktt.com/Bluepoint.pdf

CIC - Communication Intelligence Corp. - http://www.cic.com Read Jay Thakore's comments: http://www.banktt.com/CIC.pdf

Confident Technologies - http://www.confidenttechnologies.com Read William Goldbach's comments: http://www.banktt.com/Confident.pdf

eEminder - http://www.eeminder.com   Read Thomas Utsch's comments:   http://www.banktt.com/eEminder.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/roundtable/HFS.pdf

Integrated Media Management - http://www.immonline.com   Read Nish Shah's comments:   http://www.banktt.com/roundtable/IMM.pdf

Javelin Strategy & Research - http://www.javelinresearch.com Read Mark Schwanhausser's comments: http://www.banktt.com/Javelin.pdf

Online Banking Solutions - http://www.onlinebankingsolutions.com Read Joe Spatarella's comments:     http://www.banktt.com/OnlineBanking.pdf

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Google AdWords is a dynamic, auction-based marketplace where advertisers bid - from a minimum of 5 cents to over $50 per click - on keywords to compete for top ad placement. Google's top 5 keyword categories with the highest search volume and highest costs per click are:

1. Insurance (example keywords in this category include "buy car insurance online" and "auto insurance price quotes")
2. Loans (example keywords include "consolidate graduate student loans" and "cheapest homeowner loans")
3. Mortgage (example keywords include “refinanced second mortgages” and “remortgage with bad credit”)
4. Attorney (example keywords include “personal injury attorney” and “dui defense attorney”)
5. Credit (example keywords include “home equity line of credit” and “bad credit home buyer”)

By some estimates, the average conversion rate on AdWords is around 2%.

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While mobile banking may be garnering more headlines than "old fashioned" online banking, research conducted recently by Novarica found that 38 percent of the U.S. population are avid users of online banking versus about 15 percent who are mobile bankers. Online banking is now the go-to destination for 70 percent of Novarica’s survey respondents, and sixty percent of consumers prefer to transfer funds online, again more than any other channel. Novarica, recommends that banks consider several enhancements to their online banking programs: integration with personal financial management, targeted offerings, online account opening, and the ability to easily set up email and mobile alerts online.

A Forrester study found that 75 percent of consumers would like their primary financial institutions to offer PFM (personal financial management) applications. Many analysts believe that banks need to make PFM a core component of online banking, to also include: building transactional features and functions around the PFM dashboard to collect account and transaction information, analyze data, create campaigns and cross-sell products and services.

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RingCentral's cloud-based voice services are both the phone system (which replaces the PBX) and the phone service. The company claims that no other solution exists that allows a company to run the entire phone system off a smartphone. They currently sell their smartphone-based user interface for a PBX through the AT&T service dubbed Office at Hand. RingCentral's service is priced at $19.99 per user per month for an organization with 20 employees, which includes unlimited local and long distance calls.

To help minimize pressure on their WAN (wide area network), Symitar is using Silver Peak Systems appliances to help accelerate WAN traffic. In action, the Silver Peak optimization appliances deliver about 10 to 20 times the performance capabilities on the same amount of bandwidth. The Silver Peak system allows Symitar to provide the bandwidth needed to move large amounts of backup data offsite relatively inexpensively, thus increasing the disaster recovery capabilities for their bank clients dramatically..

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VirtualLogger has introduced a post-call survey system that can record calls and deliver a post-call survey in one integrated package. The new system's approach streamlines the installation process by eliminating the need for computer telephony integration (CTI) or other telephone system integration, automatically maps the survey, and the agent, to the call recording, and allows "cloud based" recording.

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