BANK tech-trends News
 

August 1, 2011 - August 5, 2011

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Voice Recovery & Business Continuity Insurance

This program will educate and demonstrate how to comply with FDIC emergency preparedness guidelines by protecting the communications of your community bank in the event of a communications outage. This new, easy-to-use technology ensures restoration of incoming calls and faxes soon after a natural disaster or other telecom outage. The service is affordable for large or small banks, and satisfies all FDIC compliance requirements for communications emergency preparedness.


What You Will Learn:

- How to rapidly recover from outages
- How to regain complete control of incoming calls and faxes
- How to reroute up to thousands of phone numbers in minutes or even seconds
- How to broadcast recorded messages to small or large groups of people

Who Should Attend: This program will benefit senior managers, IT Directors, VPs of Operations, and anyone at the bank who is interested in telecommunications, disaster recovery or business continuity.

Presented By: Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a unique focus on the restoration of the incoming calls to existing phone numbers.

Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  
 

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

The Kace unit of Dell is shipping a new asset management appliance aimed at cutting costs of managing hardware and software. The Kace M300 is the first appliance in a new line of M-series devices for 200 seats that track hardware configurations and changes and software compliance. The M300 automates asset management, with agents deployed on PCs communicating configurations and changes to the appliance.

Dell said it will warranty servers to run at 113 degrees Fahrenheit for a limited number of hours per year, so that customers can make wider use of "fresh-air cooling" in their data centers. Fresh-air cooling is an emerging technique that draws outside air into the data center, filters it and uses that to cool the IT gear. Dell will warranty many of its mainstream servers, as well as some network and storage products, to operate at 104 degrees Fahrenheit for up to 900 hours per year, and at 113 degrees Fahrenheit for 90 hours per year. The products covered in the announcement include two-socket 1U and 2U servers, as well as tower servers.

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ATMs/Kiosks

ATM network operator NYCE has signed a multi-year agreement with its United Kingdom counterpart Link that will enable consumers to withdraw money from cash machines on both sides of the Atlantic. The FIS-owned NYCE network includes 360,000 ATMs across the US, while Link includes 63,000 machines.

Genmega is a fairly new ATM brand that recently released new ATM models that includes the Genmega 2500. The unit comes standard with a large 8-inch high resolution LCD screen, with the option to upgrade the LCD to a 10.2-inch touch screen. Along with a high-definition LCD screen, an integrated illuminated ATM sign comes standard with every G2500 ATM. In addition to supporting cash dispensers from alternative manufacturers, the G2500 is built to allow ATM deployers the option of fixed, removable and multi-cash cassette dispensers (up to 3,400 notes). Finally, a majority of the machine's parts are interchangeable with ATMs manufactured by Hantle (i.e. 1700W and C4000).

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Confident Technologies has unveiled Confident Multifactor Authentication, which they say is a new approach to two-factor authentication that delivers an image-based authentication challenge to users’ mobile phones for a more secure out-of-band authentication process. Here is how Confident Multifactor Authentication works:

1. When a user first registers, they select a few categories of things they can easily recustomer – such as dogs, flowers and cars.
2. When out-of-band authentication is needed – such as when the user is attempting to transfer money to another account – an application on the user’s smartphone displays a randomly-generated grid of pictures that has a one-time authentication code encrypted within it.
3. The user identifies the pictures that fit their previously-chosen, secret categories by tapping the appropriate pictures on the smartphone display. By identifying the correct pictures, the user is essentially reassembling the one-time authentication code that was encrypted within the grid of images.

In a report based on three surveys with more than 13,000 people, Javelin Strategy and Research says there has been a 42% increase in the number of smartphone owners over the last year, with 34% of the population now owning one. However, the percentage of these smartphone owners that actually use their handsets for banking has stayed fairly static. In 2010 63% had never used mobile banking, compared to 59% in 2011. Security concerns continue to be the major barrier - between 2009 and 2010 the number of consumers who rated mobile banking as "unsafe" or "very unsafe" increased by 54%.

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Mavituna Security has released version 2.0 of their Web app security scanner called Netsparker. The firm says that the scanner can identify web application vulnerabilities like SQL injection, cross-site Scripting (XSS), remote code execution and many more. Netsparker 2.0 comes with 7 major updates, 16 new security checks, 15 new features and a Vulnerability Database, which stores a list of known vulnerabilities for commonly-used systems and components.

Norman announced the launch of the Norman Malware Analyzer G2 platform, which offers traditional sandbox analysis while also offering new IntelliVM capability, which embeds Norman's proprietary KernelScout technology for discovery of deeply hidden suspicious software behavior. The solution is offered as a hardware appliance or as software. In addition to emulation and virtualization, the G2 environment includes Norman Malware Debugger PRO, which performs deep analysis of suspicious files with all of the functionality of traditional reverse-engineering and debugging tools in a single interface.

Is Your Bank Prepared for A Disaster?

Tornadoes, Floods, Hurricanes and other events can leave widespread devastation. Now is the time to make sure your business continuity program is complete. Ongoing Operations can help – we now offer four Recovery Data Centers including a new business continuity center in Middletown, Virginia.

Contact us at info@ongoingoperations.com or by calling 877-552-7892 to learn more. You can also view details about how our Replicator solution can help you eliminate tape backups at  www.ogoreplicator.com.

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Online & Mobile Banking:

Lowering Channel Costs & Enabling More Self-service

Bluepoint Solutions - http://www.bluepointsolutions.com Read Andrew Tilbury's comments: http://www.banktt.com/Bluepoint.pdf

CIC - Communication Intelligence Corp. - http://www.cic.com Read Jay Thakore's comments: http://www.banktt.com/CIC.pdf

Confident Technologies - http://www.confidenttechnologies.com Read William Goldbach's comments: http://www.banktt.com/Confident.pdf

eEminder - http://www.eeminder.com   Read Thomas Utsch's comments:   http://www.banktt.com/eEminder.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/roundtable/HFS.pdf

Integrated Media Management - http://www.immonline.com   Read Nish Shah's comments:   http://www.banktt.com/roundtable/IMM.pdf

Javelin Strategy & Research - http://www.javelinresearch.com Read Mark Schwanhausser's comments: http://www.banktt.com/Javelin.pdf

Online Banking Solutions - http://www.onlinebankingsolutions.com Read Joe Spatarella's comments:     http://www.banktt.com/OnlineBanking.pdf

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A recent study by Mintel Compermedia found that 47% of consumers surveyed who participate in a debit rewards program have never actually redeemed their rewards points. The results of the survey suggest that debit rewards programs are not a strong incentive to stay loyal to a particular financial institution. The research firm believes that going forward debit rewards will become less of a standalone product and more of a part of an overall loyalty program.

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Payment company Jumio says that their patented Netswipe solution turns any webcam into a secure credit card reader that allows merchants to more easily and efficiently accept payments online. To complete a transaction, consumers hold their credit card in front of their webcam. Through secure videostreaming, the credit card details are recognized and verified. No snapshot image is taken, and no data is stored on the computer that is used for the payment. Jumio’s advisory board includes former executives from Google, Amazon, Facebook and NASA.

Financial institutions in the United Kingdom have cancelled their plans to abolish checks by 2018. They have backed down in the face of strong opposition from consumer groups, charities and politicians. The Payments Council has scrapped their check abolishment plans with promises that checks will continue for as long as customers need them.

Integrated Media Management (IMM) announced that the company has seen the total number of remote signing events in their TotaleAtlasWeb solution increase incrementally every month through the first two quarters this year. Transactions processed through TotaleAtlasWeb have also risen 63 percent from January 2011 to June 2011. The company attributes the rise to the fact that consumers are becoming more comfortable with online channels and the use of remote digital signatures.

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Through partnership agreements with leading UC (unified communications) firms like Microsoft, Avaya, Polycom and Alcatel-Lucent, Hewlett-Packard will provide solutions and consulting services that help organizations integrate telephony services with communication applications. The HP Network Readiness Services can be provided in conjunction with HP's new Virtual Workplace Solution, which includes a platform that integrates a host of UC services. Finally, HP's Voice Transformation Solutions, which help organizations evolve their infrastructure by combining Voice over IP (VoIP) and legacy phone systems using SIP Trunking.

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SimplyCT has launched the SimplyCT Virtual Contact Center Solution, a cloud-based tool that allows organizations to self-configure a custom virtual contact center. Using the SimplyCT platform, contact centers can design to their specific call center needs by choosing from a variety of features, such as Web chat, recording campaign dialing and callback. The solution also includes monitoring tools that provides users with real-time results of contact center activity.

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