BANK tech-trends News
 

June 6, 2011 - June 10, 2011

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Voice Recovery & Business Continuity Insurance

This program will educate and demonstrate how to comply with FDIC emergency preparedness guidelines by protecting the communications of your community bank in the event of a communications outage. This new, easy-to-use technology ensures restoration of incoming calls and faxes soon after a natural disaster or other telecom outage. The service is affordable for large or small banks, and satisfies all FDIC compliance requirements for communications emergency preparedness.


What You Will Learn:

- How to rapidly recover from outages
- How to regain complete control of incoming calls and faxes
- How to reroute up to thousands of phone numbers in minutes or even seconds
- How to broadcast recorded messages to small or large groups of people

Who Should Attend: This program will benefit senior managers, IT Directors, VPs of Operations, and anyone at the bank who is interested in telecommunications, disaster recovery or business continuity.

Presented By: Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a unique focus on the restoration of the incoming calls to existing phone numbers.

Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  
 

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

Micron Technology announced its first line of PCI Express (PCIe) solid-state drives (SSDs) aimed at enterprise-class data centers with up to 700GB capacity and 3GB/sec throughput. While the P320h is Micron's first PCIe-based SSD, it is only one in a category of products the company is aiming at the entry-level, midrange and high-performance applications, such as relational databases. The P320h comes in 350GB and 700GB models. The P320h is a full-height, half-length PCI card that is 4.3-in. x 6.6-in. x 5.7-in. in size.

The Ricoh eWriter package is essentially a tablet — the eQuill — that acts as a digital clipboard as a front-end to workflow tools. In a nutshell, the eQuill mimics paper and recreates forms you would usually sign and fax, scan or send. On the backend, Ricoh has added eWriter workflow tools to relay data to a central server and back. Like other tablets, the eQuill has Wi-Fi and 3G and a long battery life, and runs less than $500.

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ATMs/Kiosks

Covering one’s PIN at an ATM, or at any point of sale terminal, should be second nature to ATM and debit card users. In Europe progress is being made in educating consumers to this common sense fraud fighting tip. According to an online poll by the European ATM Security Team, 65 percent of cardholders always cover the PIN pad, protecting their PIN, and 23 percent of cardholders sometimes cover the PIN pad.

According to Celent analysts, personal teller machines that offer video teller assistance will be the next evolution of ATMs for three reasons:

• PTMs deliver improved customer intimacy with a modest cost increment over ATMs – delivering lower per transaction costs than traditional branch transactions
• PTMs will broaden the transaction mix versus ATMs
• PTMs will likely show improved sales lead generation results over ATMs through the more personal interaction with a live teller

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Western Union has launched a free app that will allow anyone in the U.S. to send a Western Union money transfer directly from a mobile phone. The new app is currently available for iPhone, iPad and iTouch and can be downloaded via the Apple App Store. The company will offer the app for BlackBerry and Android devices in the near future. The app also can direct the user to the nearest Western Union Agent location. Consumers can directly send money using their credit or debit card. All they need to do is to download this free app. The recipient can pick up the fund within minutes at more than 400,000 Western Union Agent locations in 200 countries.

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Stonesoft announced its anti-evasion readiness test service. This service tests how well an organization’s critical digital assets are being protected against advanced evasion techniques (AETs). The service will be provided by selected, independent IT service organizations around the world. Stonesoft says that their anti-evasion readiness test service has been developed to meet the needs of organizations relying on network security devices like next generation firewalls, intrusion detection and intrusion prevention systems with deep packet inspection.

ACI Worldwide announced the launch of ACI Proactive Risk Manager 8.0, the latest version of its financial crime management solution. Key features of release 8.0 include:

• Multi-dimensional, multi-channel views of customer activity
• Transaction enrichment options combining multiple fraud scores
• Enhancements in rule writing and alert management
• The addition of employee fraud monitoring
• Security enhancements to meet PA-DSS certification
 

Is Your Bank Prepared for A Disaster?

Tornadoes, Floods, Hurricanes and other events can leave widespread devastation. Now is the time to make sure your business continuity program is complete. Ongoing Operations can help – we now offer four Recovery Data Centers including a new business continuity center in Middletown, Virginia.

Contact us at info@ongoingoperations.com or by calling 877-552-7892 to learn more. You can also view details about how our Replicator solution can help you eliminate tape backups at  www.ogoreplicator.com.

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Security:

Securing the Bank from the Inside to the Outside

Actiance - http://www.Actiance.com Read Sarah Carter's comments: http://www.banktt.com/roundtable/Actiance.pdf

Awareness Technologies - http://www.awarenesstechnologies.com Read Brad Miller's comments: http://www.banktt.com/roundtable/Awareness.pdf

BrandProtect - http://www.BrandProtect.com Read Michael Kiefer's comments: http://www.banktt.com/roundtable/BrandProtect.pdf

Diebold - http://www.Diebold.com Read Scott Harroff's comments: http://www.banktt.com/roundtable/Diebold.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/roundtable/HFS.pdf

HEIT - http://www.goheit.com   Read Jeff Simpler's comments:   http://www.banktt.com/roundtable/Heit.pdf

Integrated Media Management - http://www.immonline.com   Read Nish Shah's comments:   http://www.banktt.com/roundtable/IMM.pdf

Indigo Identityware - http://www.indigoidentityware.com Read Thomas J. Rheineck's comments: http://www.banktt.com/roundtable/Indigo.pdf

mFoundry - http://www.mFoundry.com Read Carlo Cardilli's comments:     http://www.banktt.com/roundtable/mFoundry.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/roundtable/MVi.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/roundtable/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Hugh Smallwood's comments:   http://www.banktt.com/roundtable/OGO.pdf

S1 Defense - http://www.S1defense.com Read Bruce C. Smalley's comments: http://www.banktt.com/roundtable/S1Defense.pdf

Savant Protection - http://www.savantprotection.com Read Paul Paget's comments: http://www.banktt.com/roundtable/Savant.pdf

TriGeo Network Security - http://www.trigeo.com   Read Michelle Dickman's comments:   http://www.banktt.com/roundtable/TriGeo.pdf

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A new report from Aite Group examines the use of alternative financial services like prepaid cards, payday loans, check-cashing services, pawn shops, and even family and friends, as a source of funds for users of alternative financial services. Their research found that most of these consumers are neither disadvantaged nor unbanked/underbanked individuals: 78% of respondents have a checking account, three-quarters have a debit card tied to that checking account, nearly half have a credit card, and roughly one in five currently have (or had at some point in 2010), a payroll card or government benefit card.

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In Celent's "Top Trends in Retail Online Banking" report, they conclude that FIs have not kept pace with the evolution of the Internet, but the good news is that next-generation online banking is on its way. Key Retail Online Banking Trends include:

1) User Experience/Functionality
- Many FIs are still dabbling with the notion of PFM.
- The online channel is going mainstream, but still needs to get with the times.
- The tablet will act as a catalyst to redesign online banking.
- It's time to overhaul online bill pay.

2) Revenue Growth/Cost-Cutting
- Merchant-funded rewards programs are being integrated into online banking.
- Financial technology startups are teaming up with FIs to offer innovative online services.
- FIs are using self-service as a way to please consumers and cut costs.

Money center banks JPMorgan Chase, Bank of America, and Wells Fargo announced a joint P2P service dubbed clearXchange. While currently limited to the banks’ customers, clearXchange could be integrated with other P2P systems, and possibly even rollout to merchants. In action, their customers will use a computer or mobile phone to send money to people via only their e-mail address or cell-phone number, who also must be a customer of one of the three banks. The sender logs into their online banking site and clicks on a tab for transfers. They enter the recipient’s name or e-mail address, and the amount with a short message. The system finds the recipient’s routing/transit number and account number, and the money is sent as automated clearing house credits.

Online authentication has traditionally involved a trade-off between security and usability. A single layer of password authentication is not secure, but strong authentication processes such as hardware tokens and smart cards are costly, difficult to maintain and inconvenient for your customers.

Community banks can reduce costs and increase revenue by encouraging more customers to conduct business on the Web, but many consumers are still wary of online banking. In fact, 30% of consumers cite security concerns as one of the primary reasons they don’t bank online.

This white paper from Confident Technologies will examine the security threats associated with weak authentication practices on the Web, and describe new approaches for easily and affordably adding a second layer of authentication on the website that is both highly secure and easy on people.

Image-based authentication solutions from Confident Technologies can help increase security, reduce support costs and improve the customer experience by adding one-time passwords using an intuitive, picture-based approach.

This white paper also describes how image-based authentication can be used with mobile phones for two-factor authentication that is more secure than sending authentication codes by SMS text message.
 

Click here to access the white paper.

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Virtual PBX is a San Jose, CA-based communications service provider that offers PBX and telephony disaster recovery services. They performed a survey of over 600 organizations to find out the main drivers for using a virtual PBX system, and they were:

- employees' flexibility (61%)
- business cost savings (54%)
- geographic distance of staff (42%)
- desire to reduce commute time, cost and pollution (41%).

Comcast is expanding its services to medium-sized businesses by introducing metro Ethernet connections at up to 10-Gigabit speed in more than 20 U.S. cities. The services include links between two company locations, among multiple sites, or to the public Internet. Comcast is offering plans ranging from 1M bps (bits per second) to 10G bps and will allow customers to scale up their connections by increments. The metro Ethernet service, which is aimed at organizations with between 20 and 500 employees, comes with service-level guarantees, including at least 99.99 percent availability.

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Inova Solutions has come out with a new custom dashboard design service for contact centers. Called Inova Performance Tracker, it offers the contact center custom dashboards that use the contact center’s existing intranet platform. The dashboards are built on intranet platforms such as Microsoft Internet Information Server (IIS) and other IIS-enabled platforms, including Microsoft Sharepoint. Inova LightLink is the middleware that brings disparate, unintelligible data together and displays it in real-time on consolidated Web dashboards. The company says that real-time and historical Web dashboards can help contact centers maintain or improve their key performance indicators (KPIs).

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