BANK tech-trends News
 

June 27, 2011 - July 1, 2011

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Voice Recovery & Business Continuity Insurance

This program will educate and demonstrate how to comply with FDIC emergency preparedness guidelines by protecting the communications of your community bank in the event of a communications outage. This new, easy-to-use technology ensures restoration of incoming calls and faxes soon after a natural disaster or other telecom outage. The service is affordable for large or small banks, and satisfies all FDIC compliance requirements for communications emergency preparedness.


What You Will Learn:

- How to rapidly recover from outages
- How to regain complete control of incoming calls and faxes
- How to reroute up to thousands of phone numbers in minutes or even seconds
- How to broadcast recorded messages to small or large groups of people

Who Should Attend: This program will benefit senior managers, IT Directors, VPs of Operations, and anyone at the bank who is interested in telecommunications, disaster recovery or business continuity.

Presented By: Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a unique focus on the restoration of the incoming calls to existing phone numbers.

Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  
 

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

Hewlett-Packard recently announced new solutions and technology aimed at small and midsize businesses (SMBs). Some of the new products include:

•HP ProLiant ML110 G7, an entry-level server that supports basic office applications such as web messaging, small databases, file and print, as well as small vertical applications.

• HP ProLiant DL120 G7 server, an entry-level rack-optimized server running a wider range of dedicated applications, including IT infrastructure applications, web, messaging, file and print operations, small Internet applications, as well as shared web access.

• HP V1810-48G web-managed switch.

• HP V1410 unmanaged Fast Ethernet switch series which are IEEE Energy Efficiency Ethernet compliant.

• HP P2000 G3 Modular Smart Array (MSA). An entry-level storage solutions to support the VMware API for Array Integration and VMware vCenter, the HP P2000 MSA allows SMB clients to get enterprise-class performance and VMware manageability. In addition, HP Insight Control Storage Module Manager for VMware vCenter enables management and monitoring of server, storage and networking resources for virtual machines within the vCenter console.

SPYRUS announced that the Secure Pocket Drive Remote Access Edition, which they claim is the first and only licensed device that boots Microsoft Windows Embedded Standard 7 from an encrypting USB flash drive. The Secure Pocket Drive only uses the RAM, keyboard, mouse, and monitor on the host computer, and prevents cross-contamination and the transfer of malware from the host PC by not mounting the internal hard drive. In addition to the built-in browser and Citrix XenApp client, the company says that it is easy to add virtual private network (VPN) software to access internal corporate applications.

Back to Top

Back to Top

ATMs/Kiosks

Brazilian ATM manufacturer Itautec, which has sold more than 50,000 ATMs worldwide, has come out with what they are calling the world’s first 3D image projecting ATM. Transactions on the Adattis Touchless 3D ATMs are controlled through contactless cards and gestures, plus it utilizes Face Tracking technology that recognizes if the person at the ATM has changed or left, terminating the session and safeguarding cardholder information.

Turkish bank Kuveyt Turk is modifying their ATM fleet to not only dispense banknotes, but also 1 and 2.5 gram ingots of gold bullion. The mini gold bars are not dispensed through the banknote output chute, but via a special coin output module that is retrofitted to the ATM. The gold bullion is packed inside a transparent plastic coin roughly the same size as a two-euro coin. 

Back to Top

According to Forrester Research, mobile commerce will soar from $3 billion in 2010 to $31 billion by 2016. However, mobile shopping is expected to comprise only about 7 percent of e-commerce by then. Meanwhile, a Retrevo Pulse survey shows a somewhat contradictory vision: just 21 percent of 1,000 U.S. consumers said that they want to purchase a smartphone outfitted with a NFC chip for mobile payments. The firm notes that mobile wallets are more desirable among younger consumers than those 50 or older. Twenty eight percent of respondents age 18 to 35 were strongly interested in owning a mobile wallet, versus three-quarters of those 50 and older who do not want one. The study suggests that concerns about security and privacy could be underpinning the hesitation over mobile wallets, with almost 50 percent of respondents not interested in mobile wallets saying they would not trust any of the firms being suggested to manage them.

Naratte, a Silicon Valley-based start-up, announced that it can provide the benefits of near field communication (NFC) with ultrasonic technology by using the speaker and microphone already found on mobile devices such as smartphones and flip phones. This new technology, called Zoosh, is software that communicates in frequencies that are inaudible to humans, but are used in nature by various animals. The company claims that with one software update, an App can now become Zoosh-powered to securely transfer data between millions of devices already in use by consumers.

Back to Top

The Information Security & Business Continuity Academy launched its free Return on Security Investment (ROSI) calculator. This calculator is designed to help IT departments prove to the top management that an investment in information security makes sense. The calculation is performed in two steps:

Step 1. - The costs of an incident are calculated by taking into account all the relevant costs if an incident occurs and the probability of incident occurrence.

Step 2. - The costs of security measures/controls are calculated, and the level to which the risk of this incident would decrease because of such mitigation.

In an effort to reduce counterfeiting and improve durability, The Bank of Canada plans to release a series of polymer banknotes, which will replace cotton-and-paper bills. The polymer material is a smooth durable film developed specifically for currency, and is currently in use in 23 countries. The polymer material is expected to last at least 2.5 times longer than current cotton-and-paper bills, plus the polymer banknotes are better for ATMs because they don't shed tiny bits of ink and dust that can disable ATMs by confusing the machine's optical readers.

GreenSQL launched its Enterprise Edition for Unified Database Security which offers security, caching, auditing and masking in one package. GreenSQL's all-in-one approach offers a suite of security, performance and compliance capabilities for SQL databases including: database firewall, database activity monitoring, before-and-after change logs, virtual patching, SQL Injection protection, separation of duties, masking sensitive information and faster access speeds.

Is Your Bank Prepared for A Disaster?

Tornadoes, Floods, Hurricanes and other events can leave widespread devastation. Now is the time to make sure your business continuity program is complete. Ongoing Operations can help – we now offer four Recovery Data Centers including a new business continuity center in Middletown, Virginia.

Contact us at info@ongoingoperations.com or by calling 877-552-7892 to learn more. You can also view details about how our Replicator solution can help you eliminate tape backups at  www.ogoreplicator.com.

Back to Top

Online & Mobile Banking:

Lowering Channel Costs & Enabling More Self-service

Bluepoint Solutions - http://www.bluepointsolutions.com Read Andrew Tilbury's comments: http://www.banktt.com/Bluepoint.pdf

CIC - Communication Intelligence Corp. - http://www.cic.com Read Jay Thakore's comments: http://www.banktt.com/CIC.pdf

Confident Technologies - http://www.confidenttechnologies.com Read William Goldbach's comments: http://www.banktt.com/Confident.pdf

eEminder - http://www.eeminder.com   Read Thomas Utsch's comments:   http://www.banktt.com/eEminder.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/roundtable/HFS.pdf

Integrated Media Management - http://www.immonline.com   Read Nish Shah's comments:   http://www.banktt.com/roundtable/IMM.pdf

Javelin Strategy & Research - http://www.javelinresearch.com Read Mark Schwanhausser's comments: http://www.banktt.com/Javelin.pdf

Online Banking Solutions - http://www.onlinebankingsolutions.com Read Joe Spatarella's comments:     http://www.banktt.com/OnlineBanking.pdf

Back to Top

Sage North America announced the launch of SageCRM v7.1 for small and midsize businesses which is available for on-premises or hosted deployments. One of the main enhancements of SageCRM v7.1 include Sage E-Marketing for SageCRM which is a subscription-based connected service for managing email marketing campaigns. There are also new iPhone and social media integrations.

Back to Top

According to a recently released benchmark study, "Best Practices: Online Chat," commissioned by TELUS International, agent skill is the most important factor in optimizing the chat experience. The next most important part of an online chat system is to have robust technology that includes the ability to encrypt sensitive information, provide estimated wait times, provide agent typing notification, request post-chat transcripts and utilize advanced features like co-browsing. The final key feature from the study is to have a communications style that involves brevity and staying on point, correct grammar and spelling and the appropriate voice and tone.

Back to Top

Taridium, a provider of open standards enterprise Voice over Internet Protocol (VoIP) solutions, announced an updated Taridium ipbx 2.3 Enterprise VoIP PBX Phone System. The new ipbx 2.3 features include a Web-based operator console for managing all inbound and outbound calls. The console offers visual-call parking, simultaneously handling up to four calls, and transfers callers to voicemail or an associated mobile phone number. The console can pick up ringing extensions or transfer callers to call groups, queues, IVRs or another number using a preferred Web browser. ipbx 2.3 also features an outbound dialer to deliver messages and alerts to consumers, or easily connects them to call queues or call groups.

Qualys announced BrowserCheck Business Edition, a new free service helping organizations identify and fix browser security issues. The company says that their service gives IT administrators a clear view of web browser security across their organizations, and allows them to work with users to fix any security issues.

Back to Top

Attensity, a provider of text analytics solutions for Customer Experience Management (CEM), announced the release of Attensity Respond 5.1. The firm says that their new release helps contact centers by giving them the ability to:

- Blend social media engagement with other customer engagement channels such as email, SMS messages, chat, and phone calls
- Enable social media responders to transfer conversations “offline” into emails or SMS messages
- Track cross channel messages across a single interaction ticket and over time on the consumer’s record
- Filter social, email or other messages by channel, or route a blended queue with specific topics or products
- Use pre-approved templates to help agents engage with consumers in social media
- Automatically determine routing and prioritization through integration with Facebook, Twitter and various influencer metrics such as the Klout score

Back to Top