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BANK tech-trends News
 

April 4, 2011 - April 8, 2011

Complimentary Webinar

Maintaining Telecommunications & Meeting Auditor Requirements


It can be extremely difficult to maintain telecommunications with your staff and customers after a disaster. This point is evidenced by the fact that the Post-Katrina reports from all of the governmental agencies regulating financial institutions placed restoring communications quickly at the top of their lists. The FFIEC reports said that banks must:

"Anticipate disruptions in communications services, possibly for extended periods of time." 

The report also noted that "communications outages made it difficult to locate missing personnel." 

Therefore banks must develop affordable ways to quickly restore their telecommunications infrastructure. This complimentary Webinar will demonstrate how your bank can be prepared for telecom disasters without having a telecom person on staff or spending thousands of dollars on redundant phone systems.
 

What You Will Learn:

- How to inexpensively satisfy telecom disaster requirements
- How to show auditors that you can provide a backup telecom system with just 1 phone call
- How you can successfully answer every telecom disaster preparedness questionnaire on the auditor's forms.

BONUS: Every attendee will receive a sample Telecommunications Disaster Recovery Plan.

Who Should Attend:

IT staff, telecom staff, Audit and Compliance personnel, Managers, and anyone interested in maintaining telecommunications.


Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  

Costs: Free

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

 

Hardware News

Intel's third-generation Solid State Drives (SSD) 320 Series have come out in 40, 80, 120, 160, 300, and 600GB options. The new SSDs deliver up to 39,500 input/output operations per second (IOPS) random reads and 23,000 IOPS random writes on its highest-capacity drives. The 320 series SSDs also add enhanced data security features, power-loss management and new data redundancy features.

Wincor Nixdorf is rolling out a cash recycling system with four additional banknote storage modules that gives the CINEO C4060 4+4 system greater configuration flexibility. The new model is designed to help banks that want to handle all their cash transactions with up to eight denominations in one system. Normally cash recycling systems only hold up to five cassettes and recycle four different denominations.

Hardware Section Sponsored by
MVi

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Software Updates

Reflex Systems Virtual Management Center is a comprehensive VM management platform that handles auditing/compliance, firewall/intrusion detection and access controls. The three different modules managed by its Windows-based Virtualization Management Center are: vTrust (the virtual firewall protection), vWatch (which handles performance and resource monitoring), and vProfile (for configuration management).
 
Software Section Sponsored by
Raddon Financial Group (RFG)

 

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ATMs/Kiosks

INETCO announced the release of its Insight 4.7 software platform that enhances existing ATM monitoring tools. The company says that with the INETCO Insight 4.7 platform, it is possible to integrate detailed transaction intelligence within ATM monitoring solutions, such as NCR Gaspar Vantage and NCR APTRA Vision. In addition to providing support for NCR Gasper Vantage and NCR APTRA, INETCO Insight 4.7 offers decode support status monitoring and increased throughput.

The International Payments Forum announced the formation of the ATM Integrated Payments Standards Forum (IPSF), which will develop an open standards-based approach to achieving broad acceptance of alternative and nontraditional payments through ATMs. In addition, IPSF will address software and hardware concerns and determine appropriate financial services for ATMs. The organization also will decide how to support new payments applications, such as mobile and card-less transactions.

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Wireless World


Microsoft is planning to release a version of its Windows Phone software that will include support for near field communications (NFC), a technology that will help pave the way for contactless payments using cell phones. Microsoft is hoping their NFC efforts will help boost its shrinking market share. Meanwhile, Nokia has said that it plans to use Windows Phone software on all of its devices and will include NFC technology in the Symbian-based smartphones it releases this year. Other smartphone operating systems already or will soon support NFC, e.g., Google released its first NFC-equipped Android smartphone last December.

MasterCard has certified Gemalto's mobile payment application for its PayPass NFC contactless mobile payment system. Gemalto's software stores security PINs and card information, allows wireless account management, and enables mobile transactions. In action, Gemalto can now send MasterCard cardholder credentials (account number, PIN, etc.) wirelessly to the SIM cards embedded in mobile phones.

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Security Section


IBM released their annual X-Force 2010 Trend and Risk Report and it shows that more than 8,000 new vulnerabilities were documented in 2010, a 27 percent rise from 2009. Public exploit releases were also up 21 percent from 2009 to 2010. Although phishing attacks still occurred, the peak volume of phishing emails in 2010 was less than a quarter of the peak volumes in the previous two years. Big Blue says that this may indicate a shift toward other, more profitable, attack methodologies such as botnets, ATM skimming and much more targeted spear phishing. Finally, Web applications accounted for nearly half of vulnerabilities disclosed in 2010 - Web applications continued to be the category of software affected by the largest number of vulnerability disclosures, representing 49 percent of all vulnerabilities disclosed in 2010.

According to statistics maintained by the Privacy Rights Clearinghouse, about 30 of the 144 data breaches announced so far this year involved lost or stolen laptops, unencrypted storage disks, and other mobile devices. The fact that these devices were not encrypted baffles many security experts. Some argue that cost should not be an issue - encryption products can now be purchased for as little as $15 per laptop, and there are open source options as well.

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Leaders Roundtable

Security:

Securing the Bank from the Inside to the Outside

 


 
Harland Financial Solutions - http://www.harlandfinancialsolutions.com
Read Jeff Marshall's comments:
http://www.banktt.com/roundtable/HFS.pdf
 
 
HEIT - http://www.goheit.com  
Read Jeff Simpler's comments:

 
Integrated Media Management - http://www.immonline.com  
Read Nish Shah's comments:

Indigo Identityware - http://www.indigoidentityware.com
Read Thomas J. Rheineck's comments:
http://www.banktt.com/roundtable/Indigo.pdf

mFoundry - http://www.mFoundry.com
Read Carlo Cardilli's comments:    
http://www.banktt.com/roundtable/mFoundry.pdf

 
Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
http://www.banktt.com/roundtable/MVi.pdf

 
Network Box - http://www.networkboxusa.com  
Read Pierluigi Stella's comments:

 
Ongoing Operations - http://www.ongoingoperations.com  
Read Hugh Smallwood's comments:  
http://www.banktt.com/roundtable/OGO.pdf


S1 Defense - http://www.S1defense.com
Read Bruce C. Smalley's comments:
http://www.banktt.com/roundtable/S1Defense.pdf


 
TriGeo Network Security - http://www.trigeo.com  
Read Michelle Dickman's comments:  
http://www.banktt.com/roundtable/TriGeo.pdf


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Technology and Marketing

According to research conducted by Novarica, truly branch-centric U.S. consumers dropped for the first time this year below 50 percent, to 43 percent. The New York-based consulting firm breaks this 43 percent of U.S. consumers who prefer visiting a branch over any other channel into four groups:

- obsessive service addicts
- deliberate cash managers
- struggling average consumers
- branch traditionalists

While branch proponents admit that transaction-driven visits are going down, they are convinced that the branch will always be an important channel and that the number of more in-depth visits and consultative sessions will actually increase over time.

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Online Banking/E-Commerce/Website Design


Jack Henry announced the availability of My NetTeller, its solution that enables customers to create customized dashboard-style landing pages of their most commonly used online banking functions. In action, customers drag and drop widgets to create a dashboard-style view of online banking features such as funds transfers, electronic bill payments, and transaction downloads. The new version of My NetTeller is also fully integrated with OurCashFlow which is the online financial management (OFM) solution available through Jack Henry & Associates’ strategic partnership with Lodo Software.

Australia's Bankwest is claiming to be the first financial institution to have a website that includes shopping basket type functionality, filtering capabilities, user-generated comparison charts and ways to save and share selections. It also features a search tool that predicts popular terms and suggests keyword matches as users type. But rather than recommending alternative keywords, the tool suggests direct links to relevant information and services. FatWire is providing the content management software for the new website.

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Internet Access

Broadview is targeting the small and medium sized business market with their OfficeSuite Automatic Call Distribution and Recording platform. A hosted application that integrates Broadview’s hosted IP phone solution, OfficeSuite, OfficeSuite ACD gives VoIP customers call center capabilities, such as advanced call routing, call queuing and call recording and reporting. The platform helps enable prioritization and distribution of incoming VoIP calls, customized hold treatments, and routing options that factor-in employees’ skills, location or experience. By using a PC or other Internet-connected device, administrators can log on to the OfficeSuite ACD portal to:

- view reports
- listen to recorded calls
- make real-time routing changes
- update or record new on hold messages, evaluate calls
- design new queues

Unified communications provider Zultys has released version 6.0 of its MX software. The new release supports integrated point-to-point HD video, and delivers video to the desktop. With one click users can move between IM, voice and video communications. It also includes a higher level of integration with Microsoft Outlook by moving call control into the Outlook screen.

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Call Centers



VPI (Voice Print International) announced the availability of VPI EMPOWER version 5.2, which is their latest generation of analytics-enhanced solutions for contact center workforce optimization. The suite includes several features such as smart QA evaluations, personalized Web dashboard templates, first contact resolution tools, handle time optimization tools, hosted, a cloud storage solution and enhanced PCI DSS compliance support. The company says that VPI EMPOWER 5.2 also offers new system architecture options, out-of-the-box reports, Instant Impact Tickers, Key Performance Indicators and numerous other easy to use tools to help with contact center quality assurance, reporting and training processes.

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