BANK tech-trends News
 

March 7, 2011 - March 11, 2011

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Maintaining Telecommunications & Meeting Auditor Requirements

It can be extremely difficult to maintain telecommunications with your staff and customers after a disaster. This point is evidenced by the fact that the Post-Katrina reports from all of the governmental agencies regulating financial institutions placed restoring communications quickly at the top of their lists. The FFIEC reports said that banks must:

"Anticipate disruptions in communications services, possibly for extended periods of time." 

The report also noted that "communications outages made it difficult to locate missing personnel." 

Therefore banks must develop affordable ways to quickly restore their telecommunications infrastructure. This complimentary Webinar will demonstrate how your bank can be prepared for telecom disasters without having a telecom person on staff or spending thousands of dollars on redundant phone systems.
 

What You Will Learn:

- How to inexpensively satisfy telecom disaster requirements
- How to show auditors that you can provide a backup telecom system with just 1 phone call
- How you can successfully answer every telecom disaster preparedness questionnaire on the auditor's forms.

BONUS: Every attendee will receive a sample Telecommunications Disaster Recovery Plan.

Who Should Attend:

IT staff, telecom staff, Audit and Compliance personnel, Managers, and anyone interested in maintaining telecommunications.


Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  

Costs: Free

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

Seagate has begun shipping its 3 TB Barracuda desktop hard drive. The new 72000 RPM 3.5-inch drive ships with 64 MB cache and 6 Gb SATA interface. To deal with the 2.1 TB storage capacity limit in legacy PC BIOS designs and device drivers that are used by older operating systems such as Windows XP, Seagate offers a configuration software package that allows Windows XP and the PC BIOS as well as the new UEFI BIOS to access the full storage capacity of the drive.

Toshiba has introduced a new line of multi-function printers: e-STUDIO855SE Series (models 555SE, 655SE, 755SE, 855SE). They provide 128-bit AES Hard Disk Drive Encryption and Data Overwrite out of the box. Previously available as an add-on feature, Data Overwrite ensures that all data is erased after every print, copy, fax and scan, in order to prevent the storage of confidential information on a device, and exceeds Department of Defense security standards. Full Network Authentication also requires users to log-in to gain access to device features and functions, providing added document and device security.

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ATMs/Kiosks

Nautilus Hyosung America announced that it has signed strategic partnership agreements with three companies that they say will help them work with the financial services sector. One deal is with Bancsource which is one of the largest independent providers of ATM maintenance services, with a nationwide network of service technicians and support personnel. The second contract is with Burroughs Payments Systems which specializes in check-image capture and cash automation solutions. Finally, the third deal is with Wittenbach Business Systems which offers a complete line of money processing products, including teller cash automation, service-service coin and currency counters.

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Mitek Systems, a leading provider of mobile RDC technology that lets bank customers deposit checks by taking pictures of them with their iPhone or other smartphone, has come out with a new module that applies this idea to mobile account setup. Mobile ACH Enrollment lets banks offer customers the option of linking a checking account to a mobile banking account by snapping a photo of a check using their smartphone.

Mobile financial-services provider Tyfone announced its Tyfone iPhone sleeve, which is produced by Santom’s smart-phone accessory manufacturing unit, Dexim. The sleeve uses Tyfone’s SideTap MicroSD technology to allow existing iPhone users to make mobile contactless payments directly from their phones.

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Shavlik Technologies announced solutions that provide an approach to controlling all physical and virtual machines on a network. Shavlik’s NetChk Protect 7.8 uses an agentless technology to find all VMs that may have been created within an organization’s IT environment. Shavlik claims that NetChk vProtect is the first solution to ease the transition from VMware Update Manager (VUM). Shavlik is currently offering one free CPU license (10 seats) with the purchase of NetChk vProtect - additional licenses start at $450 per year for a 3 CPU license.

Palo Alto Networks is coming out with software that extends its next-generation firewall protection to individual laptops no matter where they are when they access corporate networks. The Global Protect agent sets up an SSL session over the Internet to the nearest corporate Palo Alto security gateway, which enforces the security policies that have been set up for that particular user and device. Palo Alto Networks calls this solution a "logical perimeter" that extends to all corporate laptops rather than a physical perimeter that is defined by a firewall in a particular location.

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Security:

Securing the Bank from the Inside to the Outside

Actiance - http://www.Actiance.com Read Sarah Carter's comments: http://www.banktt.com/roundtable/Actiance.pdf

BrandProtect - http://www.BrandProtect.com Read Michael Kiefer's comments: http://www.banktt.com/roundtable/BrandProtect.pdf

Diebold - http://www.Diebold.com Read Scott Harroff's comments: http://www.banktt.com/roundtable/Diebold.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/roundtable/HFS.pdf

HEIT - http://www.goheit.com   Read Jeff Simpler's comments:   http://www.banktt.com/roundtable/Heit.pdf

Integrated Media Management - http://www.immonline.com   Read Nish Shah's comments:   http://www.banktt.com/roundtable/IMM.pdf

Indigo Identityware - http://www.indigoidentityware.com Read Thomas J. Rheineck's comments: http://www.banktt.com/roundtable/Indigo.pdf

mFoundry - http://www.mFoundry.com Read Carlo Cardilli's comments:     http://www.banktt.com/roundtable/mFoundry.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/roundtable/MVi.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/roundtable/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Hugh Smallwood's comments:   http://www.banktt.com/roundtable/OGO.pdf

S1 Defense - http://www.S1defense.com Read Bruce C. Smalley's comments: http://www.banktt.com/roundtable/S1Defense.pdf

Savant Protection - http://www.savantprotection.com Read Paul Paget's comments: http://www.banktt.com/roundtable/Savant.pdf

TriGeo Network Security - http://www.trigeo.com   Read Michelle Dickman's comments:   http://www.banktt.com/roundtable/TriGeo.pdf

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According to a new report, Branch Banking in a Multichannel World, Part II: The Many Faces of Change, from Celent, a Boston-based financial research and consulting firm, there is no blueprint for the branch of the future. A few of the key findings of the report include:

- There is marked diversity among designs and approaches, yet there are common elements. Among them are physical, technology, and cultural elements. All three are key.

- Although important, physical branch design, in Celent's view, is the least impactful in producing highly effective and efficient channel delivery. Exotic designs are obvious, but their justification is not.

- Despite declining teller transaction volumes, highly evolved branch designs typically employ transaction automation technologies in addition to CRM. Doing so improves sales and customer service through reducing administrative activity.

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Market intelligence firm Mintel found that about eight in 10 consumers would cease to use the online bill payment services offered by their financial institution if charges applied. Even at a nominal fee, say $5, Mintel found only seven percent of consumers would continue to use their bank's online bill payment services. If consumers were faced with higher rates they indicated that they would simply turn to third-party services available outside of the bank.

Mega-banks have private banking departments that handle the bills and day-to-day finances of the wealthy, while self-service tools are generally available to everyone else. Balance Financial wants to change that paradigm. Their solution combines online Personal Financial Management software with automatic bill payments, along with a personal bookkeeper. Balance Financial receives the printed or electronic billing statement, uploads the bills to its website, and then pays the bills automatically based on the client's detailed instructions. Targeting the mass affluent market, the company is charging $75 per month.

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Verizon is rolling out unified communications services that can include presence information, instant messaging, videoconferencing and fixed-mobile call handoffs. Verizon has teamed up with Cisco to deliver the service, called Unified Communications and Collaboration as a Service (UCCaaS), which runs on an infrastructure that is based on Cisco's Unified Computing server platform and virtualized with VMware. Verizon estimates that UCCaaS will cost about $34 per user per month. The solution is hosted in Verizon data centers, but later this year the telecom giant plans to deliver a hybrid option that lets users base their UC infrastructure partly in their own premises.

Cisco just announced two new purpose-built unified communications solutions. The Cisco Unified Communications 300 Series is targeted at small businesses between two and twenty-four users. The company describes it as a "complete" collaboration system, delivering business-class networking and voice communications. For larger organizations, the Cisco Unified Communications Manager Business Edition 3000 can handle up to 300 users scattered across as many as 10 different sites. The company says that this solution delivers a variety of features including voicemail, voice-conferencing, an auto-attendant, and single-number access that connects calls and lets users access voicemail messages no matter where they are working from.

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CosmoCom will integrate social media support for its all-in-one contact center suite, which will include Buzzient Social Media Monitoring and Analytics. CosmoCom technology can natively route social media interactions to skilled agents via the same business rules as other types of media and with the same level of recording and reporting. The company says that listening, analyzing and responding to consumers via social media is a must-have capability.

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