BANK tech-trends News
 

February 7, 2011 - February 11, 2011

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Maintaining Telecommunications & Meeting Auditor Requirements

It can be extremely difficult to maintain telecommunications with your staff and customers after a disaster. This point is evidenced by the fact that the Post-Katrina reports from all of the governmental agencies regulating financial institutions placed restoring communications quickly at the top of their lists. The FFIEC reports said that banks must:

"Anticipate disruptions in communications services, possibly for extended periods of time." 

The report also noted that "communications outages made it difficult to locate missing personnel." 

Therefore banks must develop affordable ways to quickly restore their telecommunications infrastructure. This complimentary Webinar will demonstrate how your bank can be prepared for telecom disasters without having a telecom person on staff or spending thousands of dollars on redundant phone systems.
 

What You Will Learn:

- How to inexpensively satisfy telecom disaster requirements
- How to show auditors that you can provide a backup telecom system with just 1 phone call
- How you can successfully answer every telecom disaster preparedness questionnaire on the auditor's forms.

BONUS: Every attendee will receive a sample Telecommunications Disaster Recovery Plan.

Who Should Attend:

IT staff, telecom staff, Audit and Compliance personnel, Managers, and anyone interested in maintaining telecommunications.


Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  

Costs: Free

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

Xiotech recently released a hybrid array that combines the speed of solid state drives (SSD) with 10K RPM Serial Attached SCSI (SAS) hard drives. Their ISE 2.0 hybrid storage array consists of a 3U unit with a total of 14.4GB of useable storage. The company says that the real secret to Hybrid ISE performance and reliability is due to the advanced software that provides automatic, adaptive placement of data in the appropriate media, be it cache, SSD or HDD. Their Continuous Adaptive Data Placement feature analyzes I/O-heavy blocks and places the read-intensive data in the SSD while maintaining rapid intake speeds, and their systems cost about $7 per useable GB.

ThinkEco's modlet is a plug equipped with a Zibgee radio that can communicate with a PC through a USB key. The system can track how much energy PCs use with the modlet and allow you to schedule devices to turn off at set times. It is designed to cut down on wasted power when electronics are left on but aren't being used or by eliminating stand-by and vampire power. The modlets run $50.

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ATMs/Kiosks

The first ATM in the U.S. was installed in 1969 at Rockville Center, Long Island by the Chemical Bank of New York City. A few years later the U.S. Census Bureau began tracking ATM transactions, and their 2010 numbers show that:

- about 80 percent of U.S. households use ATMs
- there were close to 6 billion ATM transactions last year
- the average amount of cash involved is $99

NCR announced that in 2010 it sold more than 75,000 SelfServ ATMs, double the cumulative number of machines sold in 2008 and 2009. So far NCR has sold a total of 125,000 SelfServ machines since 2008 - more than 1,300 financial institutions in more than 130 countries worldwide have purchased NCR SelfServ ATMs, officials said.

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mFoundry has launched mDeposit Express, a standalone mobile deposit capture solution that banks can use to provide customers with an immediate mobile deposit solution, regardless of their current mobile banking platform. The company says that mDeposit Express can be converted on-the-fly into a complete, multi-mode mobile banking solution with a direct host system or Internet banking integration without any disruption to the mobile deposit service.

Ericsson, the world's biggest mobile telecom equipment maker, plans to launch mobile phone banking services. The firm says that the services will be a rival to traditional money transfer operators like Western Union and MoneyGram initially, and could replace credit cards in the future.

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As of the third quarter of 2010, according to the FBI, robberies, burglaries and larceny at branches have declined to 1,325 violations, down from 1,645 in the fourth quarter of 2008. Here are the occurrences by day of week and time of day:

Monday 212                 6-9 a.m. 30
Tuesday 239                9-11 a.m. 396
Wednesday 224           11 a.m.-1 p.m. 306
Thursday 250               1-3 p.m. 285
Friday 262                    3-6 p.m. 272
Saturday 115                6 p.m.-6 a.m. 34
Sunday 14

Security firm HBGary has unveiled an appliance that sits at the perimeter of the enterprise network to watch for possible incoming malware and outgoing traces of botnet infections. Dubbed the Razor, the appliance uses a "virtual-machine system" that takes all files and copies them to inspect for malware by "detonating" the file copies in a sandbox to examine whether any document contains malicious content. It also watches for malicious command-and-control activity, and can automatically block further traffic associated with a malicious site. The appliance does not rely on malware signatures.

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Security:

Securing the Bank from the Inside to the Outside

Actiance - http://www.Actiance.com Read Sarah Carter's comments: http://www.banktt.com/roundtable/Actiance.pdf

BrandProtect - http://www.BrandProtect.com Read Michael Kiefer's comments: http://www.banktt.com/roundtable/BrandProtect.pdf

Diebold - http://www.Diebold.com Read Scott Harroff's comments: http://www.banktt.com/roundtable/Diebold.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/roundtable/HFS.pdf

HEIT - http://www.goheit.com   Read Jeff Simpler's comments:   http://www.banktt.com/roundtable/Heit.pdf

Indigo Identityware - http://www.indigoidentityware.com Read Thomas J. Rheineck's comments: http://www.banktt.com/roundtable/Indigo.pdf

mFoundry - http://www.mFoundry.com Read Carlo Cardilli's comments:     http://www.banktt.com/roundtable/mFoundry.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/roundtable/MVi.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/roundtable/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Hugh Smallwood's comments:   http://www.banktt.com/roundtable/OGO.pdf

S1 Defense - http://www.S1defense.com Read Bruce C. Smalley's comments: http://www.banktt.com/roundtable/S1Defense.pdf

Savant Protection - http://www.savantprotection.com Read Paul Paget's comments: http://www.banktt.com/roundtable/Savant.pdf

TriGeo Network Security - http://www.trigeo.com   Read Michelle Dickman's comments:   http://www.banktt.com/roundtable/TriGeo.pdf

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Taggo Pte. Ltd. has been testing its social media-geared loyalty system in Singapore and plans to bring it to the United States. Customers who "like" their bank's Facebook page and register their credit or debit cards through an application plug-in will be able to use their card at one of the bank's merchant partners to redeem discounts and other rewards. The company says they are close to finalizing agreements with global brands that have a U.S. presence where customers could automatically redeem discounts and other rewards.

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MasterCard and Visa will soon launch a campaign to make the public aware of new debit card limitations. Sources familiar with the plan say that the companies are collaborating with major credit card issuers and smaller community banks to exploit an opportunity to postpone the deployment of the new restrictions.

NYCE will begin offering Popmoney, CashEdge’s person-to-person (P2P) payment solution, to its more than 3,000 financial institution clients. Popmoney is an electronic payment solution that enables customers to submit payments directly to other consumers (or small businesses) from their personal accounts via their online or mobile banking account, simply by using the recipient’s e-mail address, mobile number or account information. Through this solution, NYCE-supported institutions will be able to offer a P2P option that uses their existing payments network. The NYCE Payments Network provides the ability to transmit the funds between the sender’s account and the receiver’s account in real-time, resulting in the immediate availability of funds.

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INTERNET TELEPHONY magazine announced their 2010 Product of the Year Awards and some of the winners were:

4PSA - VoipNow Professional

8x8, Inc. - Virtual Office Pro

ActionPacked!Networks - LiveAction Software

ADTRAN - NetVanta 1544

Allworx - 48x

Angel, Inc. - Caller First Analytics

Apparent Networks Inc. - AppView Voice

Aptela - Business VoIP

Avaya - Aura Contact Center

Avotus Corporation - ICM Unity

BICS - EasyConnect VoIP

Brekeke Software, Inc. - SIP Server

Brocade Communications Systems, Inc. - MLXe Core Router

Cbeyond - Virtual Receptionist

Cedar Point Communications - SafariFusion Visual Communications Suite

Cypress Communications - C4 IP

Digium - Switchvox SMB 4.5

FacetCorp - FacetPhone

Fanvil Technology Co., Ltd. - IS600 Multimedia HD Video IP Phone

FaxCore, Inc. - FaxCore 2010

Five9 - Virtual Call Center Release 8

GENBAND - IP Unified Services (GENiUS) Platform

Grandstream Networks - GXV3175 IP Multimedia Phone

Interactive Intelligence - Customer Interaction Center (CIC)

IPsmarx Technology, Inc. - Multi-Tenant IP-PBX Solution

JoiBiz - JoiBiz PBX with Call Center

M5 Networks - Call Conductor

Mammoth Networks - Total QoS

MegaPath Inc. - Integrated and Hosted Voice

NBS - Hosted V.o.I.C.E

NEC Corporation of America - UNIVERGE SV8000 Series

NEXTIVA - Nextiva Office

NICE Systems - VoIP Solutions

Pareto Networks - Branch on Demand

Phone.com - Virtual Office

Polycom, Inc. - Open Telepresence Experience High Definition 300 (OTX™ 300)

Protus - MyFax

RedShift Networks, Inc. - Hawk UCTM-2K Appliance

Ring Carrier, LLC - Ring Carrier Office

RingCentral, Inc. - RingCentral Office

SevOne, Inc. - Performance Applicance Solution

ShoreTel - ShoreTel Mobility

Siemens Enterprise Communications, Inc. - Openscape UC Server 2010

snom technology AG - snom ONE

Sonetel - Sonetel Phone System

Telx - Ethernet Exchange

Thinking Phone Networks - ThinkingVoice

Toshiba Telecommunication Systems Division - Strata Call Manager

Verint Witness Actionable Solutions - Impact 360 Recording

Virtual PBX - Virtual PBX Complete

Vocalocity - Company Call Recording Service

Voxbone - Inbound SMS support for DID numbers

Zultys - MX250 IP PBX & Unified Communications

Siemens Enterprise Communications announced a new range of IP-based, software-driven enterprise voice and unified communications (UC) products targeting mid- and large-size customers by providing UC features at the same licensing price point as voice-only solutions. The bundled features include multiparty audio conferencing, unified messaging and UC productivity tools integrated into one voice solution.

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Emailtopia is a Canadian company that has been providing email solutions since 1997. Using this solution, contact centers looking to provide quality monitoring on e-mails should be able to determine if their agents' emails are being sent promptly and professionally. It also allows you to balance routing of emails to agents. Small business pricing starts at $1,695 US for three users and one group mailbox.

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