BANK tech-trends News
 

October 24, 2011 - October 28, 2011

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Voice Recovery & Business Continuity Insurance

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Who Should Attend: This program will benefit senior managers, IT Directors, VPs of Operations, and anyone at the bank who is interested in telecommunications, disaster recovery or business continuity.

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~ This Week's News is Sponsored by MARQUIS Software Solutions ~

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Hardware News

DigitalPersona launched a new generation of biometric fingerprint sensors designed specifically for the growing market of battery-powered mobile identification devices. The company says that their U.are.U 5100 series of fingerprint modules and readers make standards-compliant biometrics practical for handheld ID terminals.

Cisco filled out its desktop virtualization product line by adding a thin client that improves processing and bandwidth utilization for voice and video. The VXC 6215 thin client joins Cisco’s VXC 2000 and 2200 devices, while adding more sophisticated media processing to the portfolio by reducing the processing and bandwidth required to support voice and video on virtual desktops. It supports Citrix XenDesktop and VMware View software, as well as Windows 7 and XP operating systems, but Cisco left open the possibility that they could be extended to Google Android and Apple iOS environments as well. Cisco also unveiled the VXC 4000 software that allows users to configure the laptop as a dedicated thin client or to run alongside other applications.

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ATMs/Kiosks

NCR announced they will be working with PayPal and S1 Corporation to enable real-time person to person payments from their ATMs to almost anyone with a mobile phone or e-mail address. This service will initially be available in the U.S. with the ability to send money to people in more than 60 countries around the world. The person-to-person payments offering will be available to banks running on the S1 payment platform and using NCR APTRA Edge in the U.S. NCR anticipates the service being available beginning in the first quarter of 2012.

Level Four Software, a provider of ATM automation testing products, and Wincor Nixdorf announced a new partnership to help existing and potential mutual clients benefit from test automation earlier in the software development lifecycle. The companies say that their partnership will enable customers to bring ATM products and services to market more rapidly.

Nautilus Hyosung America unveiled three new self-service features with the biggest one being their Check and Cash in Module (CCiM) technology that accepts mixed bundle deposits up to 50 bank notes and 50 checks with the media interspersed and in any orientation. Additionally, the CCiM allows for simultaneous mixed bundle processing that filters rejected or retracted notes to separate bins within the module itself. Nautilus Hyosung will offer both single- and dual-throat deposit automation modules on advanced-function ATM models. Nautilus Hyosung's two other new features are a 22-inch vertical touchscreen interface and a cash recycling module.

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Access Softek recently demonstrated a new location-based security feature of their mobile banking platform that they claim no other mobile banking products offer. Their software permits mobile bankers to designate geo-location “safe zones” where they are allowed to log in to the mobile banking app, but when outside the zone they cannot login. The company points to studies that show that 98% of the time people log in to their mobile app from just 2 or 3 specific locations.

An analyst at Jefferies & Company is convinced that new technology alone is not sufficient to encourage widespread U.S. takeup of mobile payments at the point of sale. Jason Kupferberg believes that mainstream adoption of mobile payments at the physical POS in the U.S. is likely three to five years away. Although U.S. availability of NFC-enabled phones and POS devices is increasing, accessibility is just one obstacle that needs to be surmounted, and Kupferberg says the industry lacks complete conviction that NFC will be the sole mobile technology.

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AppSecInc announced DbProtect Active Response for critical database protection. Also called virtual patching or intrusion prevention, the company claims that their technology goes beyond basic blocking capabilities that fail to consider that environments and applications differ. Active Response includes the capabilities to:

- Block suspicious activity
- Initiate malware (and other security) scans
- Disable inappropriate application users
- Notify SIEM systems of suspicious activity for correlation with Web applications
- Open trouble tickets and assign to appropriate system
- Configure database to deny access to suspicious users or machines
- Send alerts to IT staff to initiate investigation and response
- Revoke administrative privileges.

Bitdefender announced the commercial availability of an integrated security solution for VMware vShield 5 virtualized datacenters. Security for Virtualized Environments integrates with VMware vShield Endpoint to protect Windows servers and desktops, as well as Linux and Solaris systems. To provide comprehensive protection, the firm says that their antimalware scanning has been enhanced with a silent agent designed to deliver memory and process scanning as well as a local GUI for VDI end-users.

According to a recent study by Symantec, more than half of C-level and IT professionals don't feel confident in their IT security staffs’ ability to respond to new and emerging threats. Forty six percent of those who lacked confidence indicated insufficient security staff was a top factor, according to the study. A similar number (45 percent) cited a lack of time to respond to new threats for their existing staff. Respondents also cited other problems with security, including keeping up with changes in the threat landscape, maintaining adequate visibility of their own infrastructure, and managing security log and alert data in a timely and effective manner.

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Core Systems:

Growing the Community Bank with the Help of Core Systems

FIS - http://www.fisglobal.com Read Patricia Valentino's comments:   http://www.banktt.com/roundtable/FIS.pdf

Fiserv - http://www.fiserv.com Read Mark Atchison's comments: http://www.banktt.com/roundtable/Fiserv.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jennifer Roberts' comments: http://www.banktt.com/roundtable/HFS.pdf

Fiserv - http://www.opensolutions.com Read David Mitchell's comments: http://www.banktt.com/roundtable/OSI.pdf

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A recent report from the Aite Group predicts a bright future for high-yield checking accounts. Aite Group’s report - Financial High Coup: Why High-Yield Checking Accounts Trump Free Checking - concluded that, in comparison to free checking accounts, high-yield checking accounts were more effective in acquiring accounts, producing interchange revenue, and delivering profits. Aite Group’s research also concluded that:

• Reduced debit interchange will not have a materially negative impact on high-yield accounts,
• High-yield checking accounts have a vital place in the product portfolios of banks
• Active product design is critical for maintaining profitability, and
• Other revenue sources associated with high-yield checking accounts will accelerate

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ActivIdentity introduced 4TRESS Authentication Appliance that offers multi-layered strong authentication, fraud detection and cloud security capabilities. The 4TRESS Authentication Appliance supports numerous tokens, including Web, mobile and PC soft tokens for a broad range of use cases, and also provides Out-of-Band (SMS or email) OTP for transaction level authentication to block man-in-the-middle attacks. 4TRESS Fraud Detection also profiles PCs at registration and each subsequent login attempt in order to rate risk and intelligently allow or disallow access accordingly.

U.S. Bank has launched an iPhone application that offers merchants the opportunity to provide customers with an instant line of credit for on-the-spot purchases. Outdoor coop retailer REI is offering a pilot of the program. The app downloads a virtual dual-branded credit card to user mobiles that operates like a store card for both in-store and online purchases.

A survey by Bankrate.com found that the availability of debit card reward programs declined by about 30 percent from last year. However, many of the remaining programs are still offered without charge, and the most common payout remained 0.5 percent back, with a range of 0.25 percent to 1 percent. The study found that among large banks that charge for participation in their loyalty programs, fees ranged from $1.50 to $10 per month.

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Interactive Intelligence started selling a hosted UC solution in 2005 but relaunched its cloud-based communications as a service or CaaS solution in 2009. Now the company has launched Quick Spin which is a new trial site that is designed to allow organizations to try the hosted service before they buy. What you get is full unified communications including conferencing, desktop call control and enterprise IP PBX, as well as contact center functions such as ACD, basic IVR, reporting, analytics and on-demand recording. Some things not included are predictive dialing, workforce management and post-call surveys.

Trinsic Technologies released EncryptSender, a simple-to-use email encryption gateway service for the small to mid-sized business (SMB) market. EncryptSender is a low cost gateway-to-destination encryption service that enables organizations to include this added layer of protection and compliance for $2.00 per email account per month. EncryptSender is available in either a Lite or Enterprise plan. With the Lite version, users can send an encrypted email on-demand at the user’s discretion. With Enterprise, organizations have more customization options and a higher level of control at the enterprise level such as enforcing company-based email encryption policies.

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Avaya has released the latest version of its Avaya Aura Experience Portal and introduced the Avaya Aura Contact Center 6.2. The Avaya Aura Experience Portal 6.0 is the latest generation of the Avaya Voice Portal, offering organizations a single point of orchestration for all automated voice and multimedia applications for inbound phone or video, plus outbound phone, email or SMS applications. The 6.2 version offers a host of features, such as enabling agents to simultaneously handle multiple contacts of various media types, giving agents the ability to work from home, capability to integrate directly with the Avaya Aura Session Manager, Web-based administration, on-board reporting and more.

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