BANK tech-trends News
 

June 28, 2010 - July 2, 2010

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Maintaining Telecommunications & Meeting Auditor Requirements

It can be extremely difficult to maintain telecommunications with your staff and customers after a disaster. This point is evidenced by the fact that the Post-Katrina reports from all of the governmental agencies regulating financial institutions placed restoring communications quickly at the top of their lists. The FFIEC reports said that banks must:

"Anticipate disruptions in communications services, possibly for extended periods of time." 

The report also noted that "communications outages made it difficult to locate missing personnel." 

Therefore banks must develop affordable ways to quickly restore their telecommunications infrastructure. This complimentary Webinar will demonstrate how your bank can be prepared for telecom disasters without having a telecom person on staff or spending thousands of dollars on redundant phone systems.
 

What You Will Learn:

- How to inexpensively satisfy telecom disaster requirements
- How to show auditors that you can provide a backup telecom system with just 1 phone call
- How you can successfully answer every telecom disaster preparedness questionnaire on the auditor's forms.

BONUS: Every attendee will receive a sample Telecommunications Disaster Recovery Plan.

Who Should Attend:

IT staff, telecom staff, Audit and Compliance personnel, Managers, and anyone interested in maintaining telecommunications.


Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  

Costs: Free

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Profitability Referral Tracking Full-Contact CRM

MCIF CRA/HMDA Compliance

MARQUIS delivers proven solution to over 750 financial institutions worldwide that are truly Easy, Complete, and Affordable. 

 

What the nation’s leading consultants are saying about Marquis!

“I was absolutely blown away the first time I saw ReferralTrax. Its sheer simplicity of operation masks an unbelievably sophisticated CRM engine that has no rival in the commercial marketplace. ReferralTrax chops the competition off at the knees…”

Randall Putala
SDMI

“Marquis is consistently listed by my clients as the best in class for MCIF software, support and service. I recommend Marquis to any marketing department looking for robust functionality in an MCIF - backed by world-class service.”

Constance Anderson
Consultant/Speaker

“The folks at Marquis truly know what they're doing! And, they are a class act."

Mike Neill
Michael Neill & Associates

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

Hewlett-Packard announced new blade and rack servers designed to deliver more performance while combining hardware and software capabilities to improve server reliability and lower energy costs. The seven blade servers and three rack servers include Intel's latest Xeon 5600 and 7500 series processors and AMD's Opteron 6100 microprocessors. HP has applied a new server architecture called PREMA to the ProLiant DL980 G7 rack server, which includes smart CPU caching to provide larger bandwidth to memory. The company has also improved the memory footprint in its new blade servers - the blades will include up to one 1TB of memory per server and up to 16 terabytes per rack. The larger memory footprint will help servers accommodate more virtual machines in virtualized environments. The servers include management software to better manage virtualized environments. The servers also include power management features that provide server administrators with stronger control over power drawn by servers.

Dell has created a specific site where you can shop for Dell technologies that are explicitly designed as green, from both a materials standpoint and from an energy-efficiency standpoint. The products picked for exposure must comply with various standards: Energy Star; EPEAT; TCO Certification, which combines environmental standards with ergonomics ratings; and Blue Angel, a German eco-friendliness label for technology. Vendors featured include 5dot, APC, Belkin, Mitsubishi Electronics, MobileEdge, Netgear, NuoTech, Samsun, Sony, Targus, Tripp Lite, Vizo and Western Digital. The metrics for getting onto the site include the energy efficiency of a given product, power management features, what the hardware is made out of, and recyclability.

Back to Top

Back to Top

ATMs/Kiosks

Wincor Nixdorf announced the launch of its CINEO System Family to the U.S. retail banking market. The CINEO family is part of Wincor Nixdorf’s Cash Cycle Management solutions portfolio, which is designed to automate cash processes. The system makes it possible to exchange cassettes between devices from the new CINEO system family. A memory chip in the cassette provides information at all times on both the level of cash inside, and where and when the cassette was used or opened. This means that banknotes that are deposited at the counter in a branch and stored in intelligent cassettes in an automated teller safe can be made available again for dispensing at ATMs. The system includes the CINEO C6030 Automated Teller Safe which is a counter model for use in the front and back office.

National Australia Bank (NAB) is rolling out technology designed to combat card fraud by automatically updating magnetic stripe security information every time an ATM transaction takes place. By changing the mag-stripe number, the technology helps tackle skimming fraud. LEN allows NAB to automatically detect if a card used at one of its ATMs has been copied or duplicated and take action to stop transactions.

Back to Top

According to a Juniper Research report, use of mobile banking worldwide is about to double to 400 million people in the next three years. The report notes that FIs are becoming more innovative in their service offerings and that that is stimulating user uptake. Meanwhile, other recent research shows that Google's Android operating system is becoming a more popular device to bank on. Research firm IDC recently said that it expects Android to be the fastest growing wireless operating system from now until 2013.

The number of mobile payment users worldwide will exceed 108.6 million in 2010, a 54.5% increase from 2009, when there were 70.2 million users, according to Gartner. Mobile payment users will represent 2.1% of all mobile users in 2010. "We continue to see strong growth in developing markets in Asia, Eastern Europe, the Middle East and Africa for mobile payment, while adoption in North America and Western Europe lags behind due to the plentiful choices of payment instruments that consumers have," said Sandy Shen, research director at Gartner.

Back to Top

Fiberlink Communications' MaaS360 Patch Management from the Cloud Service uses a small software client to look for corrupted or old software patches on desktops, laptops and some mobile phones. But instead of reporting the data to a console, as in a traditional patch management system, the client sends the data to Fiberlink's cloud. IT managers can log into an online service portal to see all employee devices and set policies for updating them. A manager can set patch updates for certain days of the week and react to alarms by quarantining users who might have unusual changes on their machines. Fiberlink's cloud offering runs $60 to $80 per device, per year, and customers can also hire Fiberlink to manage the system for them.

According to Gartner, security has dropped to ninth place on CIOs' lists of top priorities, but security still accounts for an average of 5 percent of total IT spending. Interestingly, the IT industry spends the most on security - 11 percent of their total IT budget, whereas financial services firms spend about 8 percent of their IT budgets on security. A Gartner analyst noted that "in general, there's no ROI on security - it's a cost. But, like insurance, it's a cost that offsets what could be a much greater risk."

Back to Top

Online & Mobile Banking:

Driving Customer Growth

CashEdge - http://www.cashedge.com Read Manish Vrishaketu's comments: http://www.banktt.com/roundtable/CashEdge.pdf

eEminder - http://www.eeminder.com   Read Thomas Utsch's comments:   http://www.banktt.com/roundtable/eEminder.pdf

Fiserv - http://www.fiserv.com Read Steve Shaw's comments: http://www.banktt.com/roundtable/Fiserv.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com   Read Jason Marshall's comments:   http://www.banktt.com/roundtable/HFS.pdf

Javelin Strategy & Research - http://www.javelinstrategy.com Read Mark Schwanhausser's comments: http://www.banktt.com/roundtable/Javelin.pdf

uMonitor - http://www.umonitor.com   Read Dinesh Sheth's comments:   http://www.banktt.com/roundtable/uMonitor.pdf

Back to Top

CDC Software has released CDC Pivotal Social CRM 6.0 which they say enables integration with popular social media sites so organizations can better identify qualified leads, gather sales intelligence through increased collaboration with consumers, develop effective sales campaigns, and improve service. CDC Pivotal Social CRM 6.0 integrates with Facebook, Google BlogSearch, InsideView, LinkedIn, and Twitter. Unlike other social media CRM systems, says CDC, CDC Pivotal Social CRM allows users to view the social media information from different areas of the Pivotal CRM solution without having to leave the application and in the context at which they need to view information from social media. In contrast, typical CRM social media systems display the social media information outside the CRM application workflow.

Profitability Referral Tracking Full-Contact CRM

MCIF CRA/HMDA Compliance

MARQUIS delivers proven solution to over 750 financial institutions worldwide that are truly Easy, Complete, and Affordable. 

 

What the nation’s leading consultants are saying about Marquis!

“I was absolutely blown away the first time I saw ReferralTrax. Its sheer simplicity of operation masks an unbelievably sophisticated CRM engine that has no rival in the commercial marketplace. ReferralTrax chops the competition off at the knees…”

Randall Putala
SDMI

“Marquis is consistently listed by my clients as the best in class for MCIF software, support and service. I recommend Marquis to any marketing department looking for robust functionality in an MCIF - backed by world-class service.”

Constance Anderson
Consultant/Speaker

“The folks at Marquis truly know what they're doing! And, they are a class act."

Mike Neill
Michael Neill & Associates

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Back to Top

The Federal Reserve Banks will be offering an opt-in, same-day settlement service for certain ACH debit payments through the FedACH service effective August 2, 2010. FedACH customers may opt-in to this service by completing a participation agreement. The service will be limited to transactions arising from consumer checks converted to ACH and consumer debit transfers initiated over the Internet and phone. The Board determined that SameDay forward debit transfers will post to institutions' Federal Reserve accounts at 5:00 p.m. ET and SameDay return debit transfers will post at 5:30 p.m.

According to Pulse's 2010 Debit Issuer Study, 58 percent of all debit card transactions in 2009 were less than $20. The study, released June 14, also found PIN-debit transactions outpaced signature debit transactions. Between 2008 and 2009, the use of PIN debit grew 13 percent with an average ticket-purchase price of $41 compared with signature debit, which increased nine percent with an average ticket-purchase price of $35.

Back to Top

XO Communications has launched XO Ethernet VPLS along with the introduction of enhanced capabilities of the XO Ethernet Services portfolio. The company says that the offering integrates the simplicity and scalability of a unified Ethernet network and the application-aware capabilities of MPLS. The solution is especially useful for the multi-location organizations because it helps them manage and enhance the performance of voice, video, data and business applications across their wide area networks.

Telepresence systems are coming down in price and increasingly being deployed by more mid-sized organizations. A study conducted by Verdantix, an analyst research firm, found that organization that purchase telepresence systems achieve their return on investment in 15 months or less. Their ROI model took into account the cost of owning a telepresence system along with the benefits of reduced travel costs and increased productivity.

Back to Top

The Primas Group has launched a new software solution called Evolution FCR (first call resolution) that allows call centers to provide a "different experience" for repeat callers. The solution allows repeat callers to hear a different greeting when they hit the IVR - plus it can "eliminate the IVR menus from the repeat caller's initial experience and transfer them directly to either the agent or the department they selected the last time." From there the system uses customer metadata to connect a repeat caller to the most appropriate agent to handle their issue. Very often this means transferring the caller to the same agent who originally handled their issue - or the next-best suited agent based on their skill sets and past experience dealing with repeat callers. Primas claims that by implementing its second call treatment solution, call centers can reduce churn; introduce up-sell and cross-sell strategies; properly align the caller to the correct resource (agent); expand their data collection, tracking and reporting; and increase agent productivity and satisfaction.

Back to Top