BANK tech-trends News
 

April 5, 2010 - April 9, 2010

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Maintaining Telecommunications & Meeting Auditor Requirements

It can be extremely difficult to maintain telecommunications with your staff and customers after a disaster. This point is evidenced by the fact that the Post-Katrina reports from all of the governmental agencies regulating financial institutions placed restoring communications quickly at the top of their lists. The FFIEC reports said that banks must:

"Anticipate disruptions in communications services, possibly for extended periods of time." 

The report also noted that "communications outages made it difficult to locate missing personnel." 

Therefore banks must develop affordable ways to quickly restore their telecommunications infrastructure. This complimentary Webinar will demonstrate how your bank can be prepared for telecom disasters without having a telecom person on staff or spending thousands of dollars on redundant phone systems.
 

What You Will Learn:

- How to inexpensively satisfy telecom disaster requirements
- How to show auditors that you can provide a backup telecom system with just 1 phone call
- How you can successfully answer every telecom disaster preparedness questionnaire on the auditor's forms.

BONUS: Every attendee will receive a sample Telecommunications Disaster Recovery Plan.

Who Should Attend:

IT staff, telecom staff, Audit and Compliance personnel, Managers, and anyone interested in maintaining telecommunications.


Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  

Costs: Free

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Profitability Referral Tracking Full-Contact CRM

MCIF CRA/HMDA Compliance

MARQUIS delivers proven solution to over 750 financial institutions worldwide that are truly Easy, Complete, and Affordable. 

 

What the nation’s leading consultants are saying about Marquis!

“I was absolutely blown away the first time I saw ReferralTrax. Its sheer simplicity of operation masks an unbelievably sophisticated CRM engine that has no rival in the commercial marketplace. ReferralTrax chops the competition off at the knees…”

Randall Putala
SDMI

“Marquis is consistently listed by my clients as the best in class for MCIF software, support and service. I recommend Marquis to any marketing department looking for robust functionality in an MCIF - backed by world-class service.”

Constance Anderson
Consultant/Speaker

“The folks at Marquis truly know what they're doing! And, they are a class act."

Mike Neill
Michael Neill & Associates

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

Dell has launched four new servers - three powered by Intel’s Nehalem EX processor and one by AMD’s latest Opteron. All of the servers have fail-safe virtualization, designed to save power and better access memory. The lineup includes:

- PowerEdge M910 is a four-socket Intel Nehalem-EX blade server. The blade can hit 512GB of RAM across 32 DIMM slots.
- PowerEdge R910 is aimed at large databases and virtualization shops. It is a 4U Nehalem-E based server with up to 64 DIMMs of memory.
- PowerEdge R810 is 2U and designed for data center consolidations. It can manage four socket workloads and handle 32 memory DIMMs on two processors.
- PowerEdge R815 is powered by AMD Opteron and can scale memory to 32 DIMMs and deploy up to 48 cores.

AMD just rolled out their new Magny-Cours chips. The 6100 series Magny-Cours processors contain eight or 12 cores (actually two four- or eight-core processors baked onto one chip) and they feature more memory and better memory management than previous chips. Each Magny-Cours processor, which is named after a Formula One race course, can accommodate up to 24 DIMM, which means they can access up to 256 gigabytes of main memory.

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ATMs/Kiosks

NCR is rolling out what it says is the only free-standing, weatherized and portable self-service ATM. The NCR SelfServ 28 is designed to be a free standing, fully weatherized ATM so that you can deploy it simply by just plugging it in. It is built to withstand various weather conditions. The SelfServ 28 can use wired or wireless connectivity, includes bolt holes in the bottom for securing it, and has "self-healing" technology that allows the ATM to make minor repairs without a service call.

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Gemalto now offers an embedded NFC chip add-on for phones that fits neatly into the phone battery compartment and connects to the metal contacts of the SIM card. While external NFC stickers provide relatively static access to a single card, the Gemalto solution provides access to all the processing capabilities on the phone and therefore can take advantage of the phone’s software and hardware capabilities.

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According to a newly released report, 64% of all the reported Microsoft vulnerabilities for 2009 could have been mitigated by using the principle of least privileged accounts. BeyondTrust’s report found the following percentage of flaws mitigated:


- 90% of Critical Windows 7 operating system vulnerabilities are mitigated by having users log in as standard users
- 100% of Microsoft Office vulnerabilities reported in 2009
- 94% of Internet Explorer and 100% of IE 8 vulnerabilities reported in 2009
- 64% of all Microsoft vulnerabilities reported in 2009
- 87% of vulnerabilities categorized as Remote Code Execution vulnerabilities are mitigated by removing administrator rights

PandaLabs has published its Q1 2010 report that shows - not surprisingly - that the amount of new malware in circulation has continued to increase. In this first quarter, the most prevalent category was once again banker Trojans, accounting for 61% of all new malware. "The growing prevalence of banker Trojans signals to us that online accounts for both consumers and businesses continue to be increasingly attractive financial targets for cybercriminals," said Sean-Paul Correll, threat researcher at PandaLabs. "In addition, the widespread availability of DIY kits online has spurred new, less technical individuals into the cybercrime business..."

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Security:

Managing Risk and Security Efficiently and Affordably

Cyveillance - http://www.cyveillance.com Read James Brooks' comments: http://www.banktt.com/Cyveillance.pdf

e-DMZ Security - http://www.e-dmzsecurity.com   Read Kris Zupan's comments:   http://www.banktt.com/e-DMZ.pdf

Guardian Analytics - http://www.guardiananalytics.com Read Terry Austin's comments:     http://www.banktt.com/Guardian.pdf

HEIT - http://www.goheit.com   Read Dan Holt's comments:   http://www.banktt.com/Heit.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/HFS.pdf

Hyland Software - http://www.onbase.com Read Steve Comer's comments: http://www.banktt.com/Hyland.pdf

Innovative Strategic Solutions - http://www.issone.com Read Jon Rhodes' comments: http://www.banktt.com/ISS.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/MVI.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Kirk Drake's comments:   http://www.banktt.com/OGO.pdf

Perimeter E-Security - http://www.perimeterusa.com   Read Kevin Prince's comments:   http://www.banktt.com/Perimeter.pdf

Software and Management Associates - http://www.smausa.com Read Michael W. Taylor's comments: http://www.banktt.com/SMA.pdf

Trusteer - http://www.trusteer.com   Read Rakesh Loonkar's comments:   http://www.banktt.com/Trusteer.pdf

WhiteHat Security - http://www.whitehatsec.com   Read Anurag Agarwal's comments:   http://www.banktt.com/WhiteHat.pdf

Xceedium - http://www.xceedium.com   Read Cheryl Traverse's comments:   http://www.banktt.com/Xceedium.pdf

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If your bank is looking to build a "green branch" or remodel an existing branch, you may want to consider these features:

- Light harvesting system, which adjusts lighting according to available daylight
- Insulation made from recycled cotton, primarily denim
- Fully recyclable carpet, window treatments and counter surfaces
- Use of water saving plumbing fixtures and control devices
- Reserved parking spots for hybrid/electric vehicles
- Bicycle racks
 

Profitability Referral Tracking Full-Contact CRM

MCIF CRA/HMDA Compliance

MARQUIS delivers proven solution to over 750 financial institutions worldwide that are truly Easy, Complete, and Affordable. 

 

What the nation’s leading consultants are saying about Marquis!

“I was absolutely blown away the first time I saw ReferralTrax. Its sheer simplicity of operation masks an unbelievably sophisticated CRM engine that has no rival in the commercial marketplace. ReferralTrax chops the competition off at the knees…”

Randall Putala
SDMI

“Marquis is consistently listed by my clients as the best in class for MCIF software, support and service. I recommend Marquis to any marketing department looking for robust functionality in an MCIF - backed by world-class service.”

Constance Anderson
Consultant/Speaker

“The folks at Marquis truly know what they're doing! And, they are a class act."

Mike Neill
Michael Neill & Associates

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

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Fiserv announced a free widget that will let banks readily create a simplified bill payment function on the landing page of their online banking sites. For bill payments, the widget includes four fields, which ask for the biller’s name, the pay date, the amount to be paid, and the funding account. Fiserv hopes the widget will help boost adoption of online bill pay, which in turn could lead to increased customer loyalty and profitability.

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Siemens Enterprise Communications was awarded the "Best of VoiceCon" for the company's newly announced OpenScape UC Server 2010 edition. SEC unveiled the OpenScape UC Server 2010 edition at the VoiceCon conference, along with a companion announcement that the company has entered into a strategic partnership with VMware to develop virtualized unified communications solutions. SEC has also provided new hosted editions and subscription licensing to expand deployment options with its latest release, and it has included packaged integration with social media applications.

XO Communications has launched a 40 gigabits per second (Gbps) network services in all major metropolitan markets the company serves across the United States. The company said that these new high-speed, low latency network offerings help customers with mission-critical applications.

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Evaluating team leaders calls for different criteria than regular agents. Some contact centers use some or all of the following items in their evaluations:

- personal attendance
- personal punctuality
- completion of required number of quality monitoring sessions
- feedback and coaching provided within 24 hours of quality monitoring sessions
- attendance management statistics completed

Team performance
- average quality %
- highest quality %
- lowest quality %
- total number of sick hours and % sickness
- total number of AWOL hours and % AWOL
- number of occasions of lateness and amount of time lost to lateness
- AHT within agreed range
- staff available for agreed % of day

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