BANK tech-trends News
 

April 26, 2010 - April 30, 2010

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Maintaining Telecommunications & Meeting Auditor Requirements

It can be extremely difficult to maintain telecommunications with your staff and customers after a disaster. This point is evidenced by the fact that the Post-Katrina reports from all of the governmental agencies regulating financial institutions placed restoring communications quickly at the top of their lists. The FFIEC reports said that banks must:

"Anticipate disruptions in communications services, possibly for extended periods of time." 

The report also noted that "communications outages made it difficult to locate missing personnel." 

Therefore banks must develop affordable ways to quickly restore their telecommunications infrastructure. This complimentary Webinar will demonstrate how your bank can be prepared for telecom disasters without having a telecom person on staff or spending thousands of dollars on redundant phone systems.
 

What You Will Learn:

- How to inexpensively satisfy telecom disaster requirements
- How to show auditors that you can provide a backup telecom system with just 1 phone call
- How you can successfully answer every telecom disaster preparedness questionnaire on the auditor's forms.

BONUS: Every attendee will receive a sample Telecommunications Disaster Recovery Plan.

Who Should Attend:

IT staff, telecom staff, Audit and Compliance personnel, Managers, and anyone interested in maintaining telecommunications.


Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  

Costs: Free

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Profitability Referral Tracking Full-Contact CRM

MCIF CRA/HMDA Compliance

MARQUIS delivers proven solution to over 750 financial institutions worldwide that are truly Easy, Complete, and Affordable. 

 

What the nation’s leading consultants are saying about Marquis!

“I was absolutely blown away the first time I saw ReferralTrax. Its sheer simplicity of operation masks an unbelievably sophisticated CRM engine that has no rival in the commercial marketplace. ReferralTrax chops the competition off at the knees…”

Randall Putala
SDMI

“Marquis is consistently listed by my clients as the best in class for MCIF software, support and service. I recommend Marquis to any marketing department looking for robust functionality in an MCIF - backed by world-class service.”

Constance Anderson
Consultant/Speaker

“The folks at Marquis truly know what they're doing! And, they are a class act."

Mike Neill
Michael Neill & Associates

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

RDM Corporation announced the release of RDM Connect, a multiple or single item duplex document scanner that offers franking capabilities and identification card imaging as a standard configuration, and physical endorsement printing and magnetic stripe reading as optional features. With its duplex imaging features for both paper documents and identification cards, such as a drivers license, combined with E13b MICR, OCR reading, physical endorsement and franking acknowledgement printers, the company says that the RDM Connect is well suited to support remote deposit capture, branch capture, walk-in bill payment and check cashing solutions.

Juniper Networks announced a program to discount its EX Series branch offices switches by about 60 percent for new customers trading in old gear from "legacy" suppliers. Juniper defines legacy as any company in the market prior to Juniper's entry: Cisco, HP, 3Com, Foundry (Brocade) and Nortel. The "Switch to Juniper" promotion ends September 30, 2010.

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ATMs/Kiosks

Tranax and Hantle were showing off their new X6000 line of ATMs/kiosks at the recent Self Service Expo and The Digital Signage Show in Las Vegas. The TK1000 and TK4000 kiosks have been used in bill payment, money transfer and movie ticketing, and currently have many more applications under development. The X6000 is an ATM with a 15-inch touchscreen running on a Windows XP platform and can handle check cashing, card dispensing, bill payment, money transfer, movie ticketing and other transactions.

ATM news of the weird: a man has built a fully functional ATM out of Legos, tapping the toy firm's NXT programmable robotics kit. It includes a working numeric keypad, a cash scanner that can be calibrated to accept any currency and a note separator.

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Mobile Strategy Partners announced that mobile banking adoption in the U.S. is grew by 20% last quarter according to their research. The firm says that at 20% quarterly growth, mobile banking will catch up with online banking in 2011. Meanwhile Nielsen reports smartphone usage will catch up with feature phone usage in 2011.

According to recent survey research by Javelin Strategy & Research, one in four consumers would like to use mobile remote capture, The firm found that desirability rises even higher with those who receive alerts (53%), who do mobile banking (50%), and who have an iPhone (45%). Overall, Javelin found 54% of consumers take photos with their phones, making it the third most used function after voice calls and text messaging.

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The Treasury Department has unveiled what it calls "the next generation one hundred," a redesigned $100 bill to try and stay ahead of counterfeiters. There are 6.5 billion $100 notes in circulation and as much as two-thirds of it circulates beyond the country's borders, according to the Federal Reserve. The new $100 notes will be available on Feb.10, 2011. The new notes will include:

- a blue 3-D Security Ribbon on the front containing images of bells and 100s that move and change from one to the other as you tilt the note
- "The Bell in the Inkwell" which changes color from copper to green when the note is tilted, an effect that makes it seem to appear and disappear within the copper inkwell
- the portrait watermark of Benjamin Franklin
- a security thread
- color-shifting numeral 100

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Security:

Managing Risk and Security Efficiently and Affordably

Cyveillance - http://www.cyveillance.com Read James Brooks' comments: http://www.banktt.com/Cyveillance.pdf

e-DMZ Security - http://www.e-dmzsecurity.com   Read Kris Zupan's comments:   http://www.banktt.com/e-DMZ.pdf

Guardian Analytics - http://www.guardiananalytics.com Read Terry Austin's comments:     http://www.banktt.com/Guardian.pdf

HEIT - http://www.goheit.com   Read Dan Holt's comments:   http://www.banktt.com/Heit.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/HFS.pdf

Hyland Software - http://www.onbase.com Read Steve Comer's comments: http://www.banktt.com/Hyland.pdf

Innovative Strategic Solutions - http://www.issone.com Read Jon Rhodes' comments: http://www.banktt.com/ISS.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/MVI.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Kirk Drake's comments:   http://www.banktt.com/OGO.pdf

Perimeter E-Security - http://www.perimeterusa.com   Read Kevin Prince's comments:   http://www.banktt.com/Perimeter.pdf

Software and Management Associates - http://www.smausa.com Read Michael W. Taylor's comments: http://www.banktt.com/SMA.pdf

Trusteer - http://www.trusteer.com   Read Rakesh Loonkar's comments:   http://www.banktt.com/Trusteer.pdf

WhiteHat Security - http://www.whitehatsec.com   Read Anurag Agarwal's comments:   http://www.banktt.com/WhiteHat.pdf

Xceedium - http://www.xceedium.com   Read Cheryl Traverse's comments:   http://www.banktt.com/Xceedium.pdf

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Corporate Executive Board found that many baby boomers do not expect a "stereotypical" retirement — instead, they expect to reduce spending and to continue to work part-time past retirement age. Their research shows that:

- Fifty-eight percent do not have a formal budget, so only about one-quarter of mass market baby boomers (total investable assets under $100,000) feel satisfied with their savings.

- Over one-quarter of boomers moved savings away from their primary provider.

- Mass market boomers are financially active. Almost 40 percent of them are shifting deposits either toward or away from their primary provider.

The research and advisory firm advises banks to offer their boomer customers educational sites to solve holistic financial challenges, not push products, and savings accounts that reward customers for saving more, not consolidating business.
 

Profitability Referral Tracking Full-Contact CRM

MCIF CRA/HMDA Compliance

MARQUIS delivers proven solution to over 750 financial institutions worldwide that are truly Easy, Complete, and Affordable. 

 

What the nation’s leading consultants are saying about Marquis!

“I was absolutely blown away the first time I saw ReferralTrax. Its sheer simplicity of operation masks an unbelievably sophisticated CRM engine that has no rival in the commercial marketplace. ReferralTrax chops the competition off at the knees…”

Randall Putala
SDMI

“Marquis is consistently listed by my clients as the best in class for MCIF software, support and service. I recommend Marquis to any marketing department looking for robust functionality in an MCIF - backed by world-class service.”

Constance Anderson
Consultant/Speaker

“The folks at Marquis truly know what they're doing! And, they are a class act."

Mike Neill
Michael Neill & Associates

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

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After growing rapidly from 2003 to 2007, emerging payment technologies such as online bill payment and prepaid cards stagnated somewhat in the last couple of years. IDC Financial Insights believes that even though the recession has flattened the use of most types of consumer payments, banks should be investing in the promising areas of same day bill payment, mobile payments and prepaid cards. They think that mobile payments have nowhere to go but up, and that the future looks bright for payroll and open loop gift cards.

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ShoreTel has introduced a program that guarantees the lowest total cost of ownership (TCO) for new ShoreTel customers. The ShoreTel Lowest TCO Guarantee Program uses independent third party data to compare the actual costs a business incurs for its UC system over time, and if the TCO analysis shows that ShoreTel's TCO is higher than a competitor's, ShoreTel will lower its prices to beat the competition. Data used to calculate the five year TCO includes items such as operating costs, hardware replacement, training, support, software upgrades, moves, adds and changes, system management, power consumption and other ongoing charges.

Customer Interaction Solutions magazine has awarded a 2009 Product of the Year Award to Interactive Intelligence for its new business process automation solution, Interaction Process Automation (IPA). IPA uses Interactive Intelligence's IP-based unified communications platform, Customer Interaction Center (CIC), as a framework for automating routine tasks such as the on-boarding of employees, the processing of loans, lead management, and a wide range of other back office type operations.

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Instant messaging can be helpful in call centers whether their representatives are in a center or working from home. If a representative needs quick help with an issue, they can send an IM to a fellow rep or their manager. If necessary, the manager can join the call, whisper in the agent's ear without the customer's knowledge or even take over the call. Stanford Federal bank utilizes work a at home contact center manager and a handful of at-home agents.

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