BANK tech-trends News
 

March 29, 2010 - April 2, 2010

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Complimentary Webinar

Maintaining Telecommunications & Meeting Auditor Requirements

It can be extremely difficult to maintain telecommunications with your staff and customers after a disaster. This point is evidenced by the fact that the Post-Katrina reports from all of the governmental agencies regulating financial institutions placed restoring communications quickly at the top of their lists. The FFIEC reports said that banks must:

"Anticipate disruptions in communications services, possibly for extended periods of time." 

The report also noted that "communications outages made it difficult to locate missing personnel." 

Therefore banks must develop affordable ways to quickly restore their telecommunications infrastructure. This complimentary Webinar will demonstrate how your bank can be prepared for telecom disasters without having a telecom person on staff or spending thousands of dollars on redundant phone systems.
 

What You Will Learn:

- How to inexpensively satisfy telecom disaster requirements
- How to show auditors that you can provide a backup telecom system with just 1 phone call
- How you can successfully answer every telecom disaster preparedness questionnaire on the auditor's forms.

BONUS: Every attendee will receive a sample Telecommunications Disaster Recovery Plan.

Who Should Attend:

IT staff, telecom staff, Audit and Compliance personnel, Managers, and anyone interested in maintaining telecommunications.


Date: Schedule a 30-minute live demonstration at your convenience that could one day save your business. If this isn't the easiest to use, most affordable, and most powerful inbound telecom disaster recovery system that you have ever seen, we will send you a free gift - seeing is believing!

To Register: http://www.banktt.com/webinars.htm  

Costs: Free

~ This Week's News is Sponsored by MARQUIS Software Solutions ~

Profitability Referral Tracking Full-Contact CRM

MCIF CRA/HMDA Compliance

MARQUIS delivers proven solution to over 750 financial institutions worldwide that are truly Easy, Complete, and Affordable. 

 

What the nation’s leading consultants are saying about Marquis!

“I was absolutely blown away the first time I saw ReferralTrax. Its sheer simplicity of operation masks an unbelievably sophisticated CRM engine that has no rival in the commercial marketplace. ReferralTrax chops the competition off at the knees…”

Randall Putala
SDMI

“Marquis is consistently listed by my clients as the best in class for MCIF software, support and service. I recommend Marquis to any marketing department looking for robust functionality in an MCIF - backed by world-class service.”

Constance Anderson
Consultant/Speaker

“The folks at Marquis truly know what they're doing! And, they are a class act."

Mike Neill
Michael Neill & Associates

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Hardware News

Cisco unveiled new Ethernet access switches and enhanced routers designed to take on more of the jobs frequently handled by separate devices, such as those dedicated to handling video traffic or ensuring network security. The Catalyst 3750-X ($5,200) and 3560-X ($3,400) are stackable devices with embedded security, energy efficiency, video and mobility features. Both switches support 24 or 48 10/100/1000Mbps Ethernet ports, Power over Ethernet+ capabilities, four Gigabit or 2 10G Ethernet modular uplinks, and Cisco StackPower features for allowing switches in a stack to share a power supply. The switches also feature IEEE 802.1ae "MACSec" data encryption, which secures LANs from attacks such as passive wiretapping, masquerading, man-in-the-middle and some denial-of-service attacks. Cisco also announced that its TrustSec security architecture, which authenticates users based on identity and policy, is now available across the 3750/3560 switch lines.

Pivot3, a provider of high-end video surveillance and storage systems, announced the release of their MiniBank server which individually handles up to 70 cameras with 2 – 8 Terabytes of RAID storage. The company also announced that a new Surveillance Feature Pack would be included free of charge with all systems. The Feature Pack includes RAID 6x, which protects data in the case of five simultaneous drive failures; a Recording Interruption Alarm that alerts users if displayed video is not being recorded; and Predictive Drive Sparing, which pre-emptively identifies bad drives before they fail.

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ATMs/Kiosks

Itautec, a $1 billion Brazilian technology and electronics-equipment manufacturer, is looking to break into the American bank ATM market. While competitors Diebold, NCR, and Wincor Nixdorf produce ATMs on a large, off-the-shelf scale, Itaurec's ATMs are custom made and can accommodate a bank's specific requirements. Itautec says that their machines are high-performing, advanced and XFS-compliant. Itautec currently has some ATM contracts with U.S. Air Force bases and casinos, but is now looking to expand into the financial institution market.

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According to research conducted on behalf of mobile transaction network mBlox, respondents found mobile banking more convenient and easier to use than telephone banking by a margin of 3 to 1. Conversely, when asked about branch banking, very few respondents selected it as their favorite method of banking, with only two percent choosing it as their preferred method. Respondents rated as their top four mobile services:

- daily balance notifications
- suspicious activity notifications
- fraud alert notifications
- low balance, overdraft, and credit limit notifications

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The FBI has tracked bank robberies in major cities around the U.S. for many years, but now they are going high-tech with a new website: http://bandittrackernortheast.com. It features a rotating carousel that showcases featured robberies with photos taken by security cameras and key facts about each incident, while a Google Maps gadget displays the geographic locations of the robberies. With the hope of quickly catching robbers, banks can send photos directly from their security cameras to the FBI site.

Biometric software security services provider Ceelox has unveiled a suite of products that address the issues regarding protection of banking information with Ceelox Financial Services. The identity access authentication and data security services are designed to help protect a bank's data against theft, loss and misuse by securing access to core processing systems, eliminating weak password access, eliminating losses resulting from unauthorized electronic fund transfers as well as encrypt personal identifiable information. The Ceelox suite of products are comprised of Ceelox ID, Ceelox Vault, Ceelox SecureMail and Ceelox ID Online.

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Security:

Managing Risk and Security Efficiently and Affordably

Cyveillance - http://www.cyveillance.com Read James Brooks' comments: http://www.banktt.com/Cyveillance.pdf

e-DMZ Security - http://www.e-dmzsecurity.com   Read Kris Zupan's comments:   http://www.banktt.com/e-DMZ.pdf

Guardian Analytics - http://www.guardiananalytics.com Read Terry Austin's comments:     http://www.banktt.com/Guardian.pdf

HEIT - http://www.goheit.com   Read Dan Holt's comments:   http://www.banktt.com/Heit.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/HFS.pdf

Hyland Software - http://www.onbase.com Read Steve Comer's comments: http://www.banktt.com/Hyland.pdf

Innovative Strategic Solutions - http://www.issone.com Read Jon Rhodes' comments: http://www.banktt.com/ISS.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/MVI.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Kirk Drake's comments:   http://www.banktt.com/OGO.pdf

Perimeter E-Security - http://www.perimeterusa.com   Read Kevin Prince's comments:   http://www.banktt.com/Perimeter.pdf

Software and Management Associates - http://www.smausa.com Read Michael W. Taylor's comments: http://www.banktt.com/SMA.pdf

Trusteer - http://www.trusteer.com   Read Rakesh Loonkar's comments:   http://www.banktt.com/Trusteer.pdf

WhiteHat Security - http://www.whitehatsec.com   Read Anurag Agarwal's comments:   http://www.banktt.com/WhiteHat.pdf

Xceedium - http://www.xceedium.com   Read Cheryl Traverse's comments:   http://www.banktt.com/Xceedium.pdf

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Interactive Softworks announced Metaphor 3.0, the latest version of the company’s software suite that enables users to design, launch and manage customer acquisition, service and retention campaigns, social media initiatives and more. Metaphor 3.0 includes:

• the ability to design and execute customer engagement initiatives, including customer portals, that encompass the web, IVR/VXML, SMS, email, instant messaging and social media from directly within a business process workflow

• easy-to-use templates

• social project collaboration including tools such as blogging, tagging and issue tracking

• real-time system and process usage analytics data across all media channels

• one-click automated publication
 

Profitability Referral Tracking Full-Contact CRM

MCIF CRA/HMDA Compliance

MARQUIS delivers proven solution to over 750 financial institutions worldwide that are truly Easy, Complete, and Affordable. 

 

What the nation’s leading consultants are saying about Marquis!

“I was absolutely blown away the first time I saw ReferralTrax. Its sheer simplicity of operation masks an unbelievably sophisticated CRM engine that has no rival in the commercial marketplace. ReferralTrax chops the competition off at the knees…”

Randall Putala
SDMI

“Marquis is consistently listed by my clients as the best in class for MCIF software, support and service. I recommend Marquis to any marketing department looking for robust functionality in an MCIF - backed by world-class service.”

Constance Anderson
Consultant/Speaker

“The folks at Marquis truly know what they're doing! And, they are a class act."

Mike Neill
Michael Neill & Associates

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

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Global Standard Financial, which is headed by a former Microsoft executive, is testing its all-digital check technology with an unnamed financial institution and is in talks with other financial institutions. Using an electronic payment order (EPO or digitally originated check), a consumer can enter payment information on a PC or handset. Special software would create a check image from the data and send it to the payee, who would then deposit the image electronically with their bank. The image can then be processed under Check 21 rules. GSF has received patents that cover certain technical processes surrounding EPOs, including the extension of legal protections to payees and payors and encryption technology that increases the security levels of EPO transactions.

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Hosted PBX vendor ConnectMeVoice is offering a new feature that they say delivers true ACD calling features. It includes the ability to choose between rotational, sequential, most idle and skills based routing. ConnectMeVoice’s services include hosted PBX, 800 number, inbound and outbound fax, auto attendant and more.

Diebold is partnering with Verizon Business' network implementation services to provide physical security solutions to its customers. Diebold will combine Verizon's Internet Protocol network and IT capabilities with its own integrated physical security solutions. Verizon Business' global IP network will connect hardware and software that powers Diebold's physical security solutions in select deployments. Diebold will then utilize the network to deliver its managed security services, such as alarm monitoring, managed access control, remote video monitoring and network monitoring.

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Evaluating team leaders calls for different criteria than regular agents. Some contact centers use some or all of the following items in their evaluations:

- personal attendance
- personal punctuality
- completion of required number of quality monitoring sessions
- feedback and coaching provided within 24 hours of quality monitoring sessions
- attendance management statistics completed

Team performance
- average quality %
- highest quality %
- lowest quality %
- total number of sick hours and % sickness
- total number of AWOL hours and % AWOL
- number of occasions of lateness and amount of time lost to lateness
- AHT within agreed range
- staff available for agreed % of day

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