BANK tech-trends News
 

March 1, 2010 - March 5, 2010

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Hardware News

Lenovo just unveiled its TS200v ThinkServer model, an Intel Core i3 and i5-powered unit that is intended for small and medium businesses and starts at less than $400. The TS200v comes with options for Intel Celeron (G1101), Pentium (G6950), Core i3 (530) and i5 (540, 650, 660, 670) processors and Intel’s 3450 chipset, which supports Intel AMT 6.0, Rapid Storage Technology 9.5, AT-p (TDT) and offers Quiet System Technology. The system is Energy Star Server 1.0 and built with 65 percent recycled plastics. The 14-inch tall, 6-inch wide, 16-inch long tower is managed by Intel Active Management 6.0 for Core i5 models and standard management for the rest.

Data centers in northern climates are starting to convert from air-cooled systems to glycol "free cooling" systems. These systems permit free cooling during the winter months, while during the summer months, an electric compressor runs to help cool the glycol to keep the data centers cool. In the winter, the glycol stays cool on its own and the compressor doesn't need to run as hard, if at all.

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ATMs/Kiosks

Wells Fargo is giving consumers a paperless option for ATM receipts. ATM users are given an option to have their ATM receipt sent immediately to their e-mail account or to their online banking account inbox. Users can choose the option at the end of their transaction. The e-mail will include an image of the transaction receipt. Not only does this option save paper and allow for a digital trail, the move to e-mail also helps with litter around ATMs.

Select-A-Branch unveiled a direct marketing technology that allows participating banks and third-party advertisers to use SAB’s ATMs to target consumers through advertising. The technology is dubbed ADdirect and utilizes the company’s patent-pending technology in order to combine BIN recognition, branded transaction screens and dynamic receipt generation in order to present integrated ad campaigns to cardholders of target markets.

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Visa and DeviceFidelity announced plans to market a solution that can enable any mobile device with a memory card slot to be used as a Visa mobile payment device. According to the companies, “the solution combines Visa’s contactless payment technology, Visa payWave, and DeviceFidelity’s In2Pay technology to transform a mobile phone with a microSD memory slot into a mobile contactless payment device. This can enable consumers to make mobile Visa payWave transactions at any retail location that accepts contactless payments.”

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One of the biggest problems of working with encryption is figuring out where to store the keys and who should have access to them. The problem is magnified in a multi-vendor environment where there may be a whole variety of encryption keys from different vendors, all stored in different locations and methods. In an attempt to address these issues, encryption specialist PGP is rolling out its first single-platform multivendor key management solution. The PGP Key Management Server will deliver open enterprise key and certificate management. It can manage asymmetric, symmetric, and proprietary keys, and perform automated deployment of certificates, as well as provisioning and life cycle management of keys, including tracking expiration dates and renewals.

According to IBM's annual X-Force Trend and Risk Report, the number of software vulnerabilities fell overall in 2009, but the number of bugs in document readers and multimedia applications increased by 50 percent. Of the five most prevalent website exploits, three involved PDF (Portable Document Format) files. Meanwhile, cross-site scripting overtook SQL injection as the number one type of Web application vulnerability disclosure.

Cisco Systems and several other firms have invested $10.5 million in HyTrust, a start-up that is tackling security problems on VMware's virtualization platform. Hytrust's Appliance CE sits between virtualized data centers and the machines seeking access to data center resources where it acts as a clearinghouse for access control, policy management, security configuration and compliance. The device is meant to apply the well-established protections designed for traditional data centers to the more fluid nature of virtualized data centers.

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Security:

Managing Risk and Security Efficiently and Affordably

Cyveillance - http://www.cyveillance.com Read James Brooks' comments: http://www.banktt.com/Cyveillance.pdf

e-DMZ Security - http://www.e-dmzsecurity.com   Read Kris Zupan's comments:   http://www.banktt.com/e-DMZ.pdf

Guardian Analytics - http://www.guardiananalytics.com Read Terry Austin's comments:     http://www.banktt.com/Guardian.pdf

HEIT - http://www.goheit.com   Read Dan Holt's comments:   http://www.banktt.com/Heit.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/HFS.pdf

Hyland Software - http://www.onbase.com Read Steve Comer's comments: http://www.banktt.com/Hyland.pdf

Innovative Strategic Solutions - http://www.issone.com Read Jon Rhodes' comments: http://www.banktt.com/ISS.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/MVI.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Kirk Drake's comments:   http://www.banktt.com/OGO.pdf

Perimeter E-Security - http://www.perimeterusa.com   Read Kevin Prince's comments:   http://www.banktt.com/Perimeter.pdf

Software and Management Associates - http://www.smausa.com Read Michael W. Taylor's comments: http://www.banktt.com/SMA.pdf

Trusteer - http://www.trusteer.com   Read Rakesh Loonkar's comments:   http://www.banktt.com/Trusteer.pdf

WhiteHat Security - http://www.whitehatsec.com   Read Anurag Agarwal's comments:   http://www.banktt.com/WhiteHat.pdf

Xceedium - http://www.xceedium.com   Read Cheryl Traverse's comments:   http://www.banktt.com/Xceedium.pdf

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Cisco released a new retail banking study that suggests banks have an opportunity to increase revenues up to 10 percent by embracing Generation Y consumers. Survey results indicate the rise of Gen Y will have a profound impact on retail banking, providing the next opportunity for substantial revenue growth. Debt reduction, expense management, and financial education are key priorities for younger consumers. Findings included the following highlights:

• Nearly 40% of Gen Y consumers are interested in interacting with an adviser via video
• 97% of Gen Y use mobile phones
• 40% of Gen Y customers use web-based personal financial management (PFM) tools (primarily those offered by their FIs) to manage expenses, reduce debt, and maximize long-term savings
• More than one-third of Gen Y consumers believe they need assistance managing their financial affairs
 

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The latest report from Javelin Strategy & Research finds that financial alerts have the potential to enable convenient, safe and profit-generating interaction between banks and their customers, but changes must first be made. Today’s financial-alert services fall short, failing to provide specific timely, simple and interactive features that consumers now expect when managing content through electronic channels. Consumers value financial alerts, but adoption has been slow because of these flaws:


• They are difficult to set-up and tailor
• Delays in alert-notification delivery
• Lack of actionable response capabilities
• Absence of integration with other bank services
• Lack of alerts that address the most significant fraud risks to customers and small businesses
• Inadequate education and marketing for alert availability and usage
Javelin offers these recommendations:

• Defaulting customers into alerts
• Recommending alert starter bundles to new and existing customers
• Enabling customers to set or tailor alerts on the fly
• Experimenting with predictive analytics

Guardian Analytics, a provider of online account fraud prevention software, announced the availability of FraudMAP for Business Banking. It is designed to protect against sophisticated, large dollar fraud attempts including Man-In-the-Browser attacks and schemes that leverage networks of mules to execute ACH fraud. The solution speeds the detection and investigation of online account takeover in the multi-user business banking environment, whether attacks occur across multiple logins, or happen as "once-and-done" style attacks.

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JoiBiz, an Atlanta-based business phone service provider, has received Internet Telephony Magazine's 2009 Product of the Year Award for its JoiBiz Hosted PBX. The JoiBiz solution includes unlimited call queues, unlimited lines, unlimited extensions, unlimited call conferencing and more. The service eliminates the need for customers to buy, install and maintain equipment and maintenance contracts. JoiBiz handles everything for $49.95 a month with no per seat or per extension cost.

Smaller banks may want to consider USRobotics' new telephone line sharing device, the USR Call Director. The unit enables users to share a single telephone line with up to four analog devices. The routing of voice, fax and modem calls will be automatically made to the correct equipment. The device automatically answers, then screens and routes all incoming voice, fax and modem calls to the correct equipment. The device can also be used to manually transfer calls.

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Customer Interaction Solutions magazine has given Jacada their 2009 Product of the Year Award for its unified service desktop solution. Jacada WorkSpace is a unified service desktop for the contact center that is capable of delivering a single point of access to the mission-critical applications and tools required by customer service staff for effective customer interactions.

Adapt Telephony Services has been named an Interactive Intelligence Platinum Elite Partner. Interactive Intelligence, a global developer of unified IP business communications solutions, grants Platinum Elite Partner status to resellers that meet the vendor’s most stringent product certification, software sales, renewal, and customer satisfaction requirements. Adapt has been an Interactive Intelligence partner since 1997, assisting with one of the first implementations of the vendor’s all-in-one IP communications software suite, Customer Interaction Center (CIC).

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