BANK tech-trends News
 

February 8, 2010 - February 12, 2010

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Hardware News

Samsung has released a 2 TB hard drive called the EcoGreen F3EG which uses their signature EcoTriangle technology. This technology includes:

- Using eco-friendly components
- Requiring less power (40% less power consumption in idle mode, 10% lower in reading/writing mode)
- Providing a low-noise operation
The EcoGreen F3EG runs $179.

Dell announced a new computer under its enterprise business-focused laptop line, the Latitude 13, which it calls “the world’s thinnest 13-inch commercial client laptop.” Features include:

- Solid-state (SSD) drive
- Full disk encryption
- Trusted Platform Module
- Computrace recovery software
- Preinstalled Citrix client
- Virtualization ready
- Remote manageability
- Optional integrated Webcam/microphone
- Optional WWAN mobile broadband
- Bluetooth
- 802.11g/n wireless LAN
- Support for Broadcom TruManage technology
- Dell ImageDirect service which lets IT create, update and deploy system images 24/7 from a secure online location

Back to Top

Back to Top

ATMs/Kiosks

ATM4MEDIA, an Australia-based ATM advertising company, is making headway with campaigns across Australia, e.g., they have a new anti-drug advertising campaign set to launch in this month across 6,000 ATMs. ATM4MEDIA says it expects 13,000 ATMs to be hosting its third-party advertising campaigns within the next four months. Their next step is the US with their entrance expected later this year.

Back to Top

According to the Mobile Marketing Association and Luth Research, 17 percent of all adults currently use mobile banking, with interest levels suggesting that usage will grow to 22 percent within the next year. The survey showed that consumers' most common forms of mobile banking are in order of popularity:

- mobile Web browser
- SMS
- applications

Over the next 12 months, mobile-Web-based banking and applications will grow, while SMS mobile banking usage will likely remain flat.

French handset manufacturer Sagem Wireless plans to launch a Google Android phone that incorporates fingerprint authentication technology that would help secure mobile financial services. Sagem Wireless, who is working with biometric fingerprint specialist Upek to bring the technology to a range of devices, says biometrics is both more secure and easier to use than current username, password and account number-based systems.

Back to Top

Some security experts are calling the Massachusetts Data Breach Law, passed in 2007, the toughest data security requirements in the nation. Organizations that hold personally identifiable information on Massachusetts residents must be compliant by March 1st. The regulations take into account the size of a business, the amount of resources available to it, the amount of personal data held and the sensitivity of the data. It covers paper and electronic records and requires physical and IT security. Regulations require up-to-date firewall protection and operating system security patches, and up-to-date antivirus tools and signatures. There must be user authentication with passwords or other factors of appropriate strength and least privilege access policies, along with monitoring of systems for unauthorized access. The law also requires at least 128-bit encryption of personal data transmitted via public or wireless networks and stored on laptops or other portable devices.

McAfee announced McAfee Security Quickstart Services for small to medium-size businesses (SMBs), and the services are available as standalone services or in bundles. The standalone services include:


•McAfee Security Quickstart Training: Includes one-year of unlimited access to a library of McAfee product and technology video training modules.

•McAfee Security Quickstart HealthCheck: Helps to automatically assess the security readiness of a SMB's security policies by interpreting security policy settings, comparing them to a selected baseline and providing metrics based on at-risk settings.

•McAfee Security Quickstart Experts-On-Demand: Includes McAfee remote consultants that help take the effort out of implementing, optimizing and configuring McAfee-based security solutions.

Back to Top

Security:

Managing Risk and Security Efficiently and Affordably

Cyveillance - http://www.cyveillance.com Read James Brooks' comments: http://www.banktt.com/Cyveillance.pdf

e-DMZ Security - http://www.e-dmzsecurity.com   Read Kris Zupan's comments:   http://www.banktt.com/e-DMZ.pdf

Guardian Analytics - http://www.guardiananalytics.com Read Terry Austin's comments:     http://www.banktt.com/Guardian.pdf

HEIT - http://www.goheit.com   Read Dan Holt's comments:   http://www.banktt.com/Heit.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/HFS.pdf

Hyland Software - http://www.onbase.com Read Steve Comer's comments: http://www.banktt.com/Hyland.pdf

Innovative Strategic Solutions - http://www.issone.com Read Jon Rhodes' comments: http://www.banktt.com/ISS.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/MVI.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Kirk Drake's comments:   http://www.banktt.com/OGO.pdf

Perimeter E-Security - http://www.perimeterusa.com   Read Kevin Prince's comments:   http://www.banktt.com/Perimeter.pdf

Software and Management Associates - http://www.smausa.com Read Michael W. Taylor's comments: http://www.banktt.com/SMA.pdf

Trusteer - http://www.trusteer.com   Read Rakesh Loonkar's comments:   http://www.banktt.com/Trusteer.pdf

WhiteHat Security - http://www.whitehatsec.com   Read Anurag Agarwal's comments:   http://www.banktt.com/WhiteHat.pdf

Xceedium - http://www.xceedium.com   Read Cheryl Traverse's comments:   http://www.banktt.com/Xceedium.pdf

Back to Top

.A new report from Aite Group analyzes the satisfaction rate of U.S. small businesses, defined at those businesses generating less than $10 million in annual revenues. It reveals declining satisfaction rates of many "Big Four" and super-regional bank customers over the last two years. Among small businesses that are "disappointed" with their large banks, 31% stated they "definitely" or "probably will" switch to a new financial institution over the next two years which should create excellent opportunities for community banks that offer small business services.

Profitability Referral Tracking Full-Contact CRM

MCIF CRA/HMDA Compliance

MARQUIS delivers proven solution to over 750 financial institutions worldwide that are truly Easy, Complete, and Affordable. 

 

What the nation’s leading consultants are saying about Marquis!

“I was absolutely blown away the first time I saw ReferralTrax. Its sheer simplicity of operation masks an unbelievably sophisticated CRM engine that has no rival in the commercial marketplace. ReferralTrax chops the competition off at the knees…”

Randall Putala
SDMI

“Marquis is consistently listed by my clients as the best in class for MCIF software, support and service. I recommend Marquis to any marketing department looking for robust functionality in an MCIF - backed by world-class service.”

Constance Anderson
Consultant/Speaker

“The folks at Marquis truly know what they're doing! And, they are a class act."

Mike Neill
Michael Neill & Associates

Please contact John Kassing @ johnk@gomarquis.com, or call 800-365-4274 to learn more about MCIF, referral tracking or CRM solutions that you can and will actually use!

Back to Top

Trusteer is reporting that the vast majority of online bankers reuse their login credentials to access non-financial and much less secure websites. Trusteer found that 73 percent of online bankers use their online account password to access other websites, and that 47 percent use both their online banking user ID and password to login elsewhere on the Internet. Trusteer based its research on data collected over a 12 month period from millions of Rapport users in North America and Europe. Rapport protects online banking credentials, recognizes when users attempt to submit them to other websites, and warns them not to do so.

Back to Top

XO Communications, a provider of voice, data, Internet, VoIP and managed services, is targeting smaller organizations with their signature IP Flex which is an integrated access product designed for companies that want to improve voice and data communications over a single location. IP Flex is a converged Voice over IP solution that contains a complete package of communications services, including local and long distance voice, Internet access, web hosting, the XO Anywhere Package for unified communications, and business continuity features such as automatic call routing.

Back to Top

nVoq, a developer of speech-based software for call centers, has launched SayIt, a new speech-to-text application for agents. SayIt is a server-based application that can run on the customer's server or nVoq's with a hosted account - there is no desktop software to deploy or manage. SayIt lets agents speak call notes, e-mails and chats instead of typing them. It converts speech to text in real time, and nVoq claims that it works with 98 percent accuracy, versus the 50 to 70 percent typing accuracy of the average call center agent. Also, instead of typing at 20 to 30 words per minute, agents using SayIt talk at an average of 80 to 120 words a minute. As a result, the firm says that average hold time (AHT), average call handling (ACH) and after-call work (ACW) key metrics for call centers, all improve with SayIt.

Back to Top