BANK tech-trends News
 

February 15, 2010 - February 19, 2010

• Hardware News
• Software Updates
• ATMs/Kiosks
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Hardware News

Seagate launched a new 600GB enterprise drive that runs at 10,000 RPM in a 2.5-inch package. The drive is designed for data centers and is called the Savvio 10K.4. It doubles the capacity of previous drives and is designed to deliver 2 million hours Mean Time Between Failure (MTBF) reliability. It also is a self encrypting drive that delivers power savings during idle time.

The Barracuda NG Firewall is a family of hardware and virtual appliances designed to protect network infrastructure, improve site-to-site connectivity and simplify administration of network operations. It is an application-aware firewall solution designed to mitigate threats, enforce policies and optimize traffic flow. At the low end is the Barracuda F100 that starts at $599, while their top of the line model F900 runs $49,000.

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ATMs/Kiosks

Tranax Technologies Inc. recently announced its new name and brand change: Hantle USA. They plan to display some of their new technologies at the ATMIA show in Miami:

- the Windows XP-based x6000 ATM/kiosk includes a customizable sidecar which offers self-service solutions such as card dispensing, bill payment, money transfer, movie ticketing, etc.

- a new line of check scanners, including the ‘all-in-one’ HAO-2000, which can be attached to the c4000 ATM.

- the GCDU which is a bundle-check deposit unit

Morphis, a provider of currency supply chain and payment management software, announced the availability of MorphisONLINE/ATMCash, its new browser-based ATM cash forecasting tool. It is designed to simplify and automate basic cash management tasks for smaller banks that may need to manage as few as one or two ATMs.

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According to the Mercatus Mobile RDC Adoption Research Study, strong consumer interest in Mobile Remote Deposit Capture (Mobile RDC) will dramatically alter the current deposit-taking activities of banks and provide a viable roadmap to banks pursuing 'thin branch' strategies. Likely adopters pointed to several key factors driving interest in mobile remote deposit capture, including:

• Convenience and accessibility of mobile phone-enabled deposits (52%)
• Faster accessibility to funds (45%)
• Lower time cost relative to other deposit options (39%).

"We expect consumers to significantly embrace mobile remote deposit capture and it will be the 'killer app,' said Bob Hedges, Mercatus managing partner. "Mobile RDC definitely levels the playing field across competitors."

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Endace, a provider of security and IT solutions based on network high speed packet capture technology, announced it is offering free health checks for Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS). Their "Capture Replay Challenge" is a free test that helps organizations pinpoint the IT security vulnerabilities that are being missed by their current systems as a result of "dropped" or lost packets. The Capture Replay Challenge is named for the Capture Replay capability of Endace's Probes, which enables the capture and playback of network traffic at increased speeds.

According to Javelin Strategy and Research's annual Identity Fraud Survey Report, the number of U.S. ID theft victims rose 12 percent to 11 million people over the last year, while the total value of the fraud perpetrated against these individuals jumped to roughly $54 billion in losses. The Pleasanton, CA-based research and consulting firm’s seventh annual fraud study also found that the number of fraudulently opened credit card accounts increased to involve 39% of all ID-fraud victims last year, up from 33% in 2008.

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Security:

Managing Risk and Security Efficiently and Affordably

Cyveillance - http://www.cyveillance.com Read James Brooks' comments: http://www.banktt.com/Cyveillance.pdf

e-DMZ Security - http://www.e-dmzsecurity.com   Read Kris Zupan's comments:   http://www.banktt.com/e-DMZ.pdf

Guardian Analytics - http://www.guardiananalytics.com Read Terry Austin's comments:     http://www.banktt.com/Guardian.pdf

HEIT - http://www.goheit.com   Read Dan Holt's comments:   http://www.banktt.com/Heit.pdf

Harland Financial Solutions - http://www.harlandfinancialsolutions.com Read Jeff Marshall's comments: http://www.banktt.com/HFS.pdf

Hyland Software - http://www.onbase.com Read Steve Comer's comments: http://www.banktt.com/Hyland.pdf

Innovative Strategic Solutions - http://www.issone.com Read Jon Rhodes' comments: http://www.banktt.com/ISS.pdf

Millennial Vision - http://www.mviusa.com Read Scott Cowan's comments: http://www.banktt.com/MVI.pdf

Network Box - http://www.networkboxusa.com   Read Pierluigi Stella's comments:   http://www.banktt.com/NetworkBox.pdf

Ongoing Operations - http://www.ongoingoperations.com   Read Kirk Drake's comments:   http://www.banktt.com/OGO.pdf

Perimeter E-Security - http://www.perimeterusa.com   Read Kevin Prince's comments:   http://www.banktt.com/Perimeter.pdf

Software and Management Associates - http://www.smausa.com Read Michael W. Taylor's comments: http://www.banktt.com/SMA.pdf

Trusteer - http://www.trusteer.com   Read Rakesh Loonkar's comments:   http://www.banktt.com/Trusteer.pdf

WhiteHat Security - http://www.whitehatsec.com   Read Anurag Agarwal's comments:   http://www.banktt.com/WhiteHat.pdf

Xceedium - http://www.xceedium.com   Read Cheryl Traverse's comments:   http://www.banktt.com/Xceedium.pdf

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Microsoft Surface enables people to share complex information using touch and simple gestures, rather than a keyboard or a mouse. Surface combines hardware and software technology that allows multiple users to manipulate digital content on a 30 inch tabletop display using touch, gestures and object placement. ANZ bank is in the process of deploying Microsoft Surface technology in Australia, but has is still working out how best to apply the technology to a real-life banking environment. The bank has also been conducting a trial of the touchscreen tables in ANZ buildings.

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American consumers continue to move away from credit cards in droves, as debit cards grow in popularity. Visa reported that the number of debit card transactions increased by 13.8 percent from 2008 to 2009, while MasterCard debit card transactions jumped 10 percent. At the same time, MasterCard credit card transactions in the U.S. fell almost 8 percent during the fourth quarter of 2009. According to Visa, in the U.S., purchases with debit cards now make up 54 percent of the total payment volume.

TSYS has introduced a new patent-pending TSYS Hybrid product that combines credit and checking payment functionality on a single card. The consumer can pre-determine payment preferences by dollar amount, type of transaction or both. Card holders can set preferences for posting transactions to their various accounts using their Web browser - credit, checking and other deposit accounts may be used for payments.

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For banks that have VoIP systems in place, troubleshooting issues is more difficult than traditional with PBXs. A company called Prognosis offers a purpose-built VoIP management tool specifically designed for enhancing diagnostics and performance analysis for VoIP networks using equipment for single or multiple networks. They also offer a white paper, "Troubleshooting the Top VoIP Call Quality Issues" that gives a good description of many of the VoIP issues that organizations are facing – especially for diagnosing problems with mixed-vendor networks.

In a related story, Empirix OneSight Voice Quality Assurance is a powerful tool for actively monitoring bi-directional voice quality across multiple, geographically dispersed sites. It enables organizations to analyze voice quality trends and troubleshoot factors that would impair quality, before they occur; and allows users to correlate voice quality scores with key VoIP system and network component to pinpoint problems.

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Promero announced that it won Best Contact Center Solution award at the recent ITEXPO 2010 East conference. The product, Oracle Contact Center Anywhere call center software, won the award for Promero. Some features of the latest version of Contact Center Anywhere include Multi-Channel ACD Built-In Softswitch, or SIP IP PBX, and TDM Switching that provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route callers in virtual queue, chat and Web-collaboration sessions.

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