BANK tech-trends News
 

September 3 - September 7, 2007

• Hardware News
• Software Updates
• ATMs/Kiosks
• Biometric Digest Highlights
• Wireless World
• Security Section
• Leaders Roundtable
• Technology and Marketing
• Online Banking/E-Commerce/
  Website Design
• Internet Access
• Call Centers

Hardware News

Intel just introduced its latest vPro microprocessors and the chip giant says that they can help IT departments more easily protect and support their desktop systems. The vPro Core 2 Duo chips help extend malware behavior-detection further onto the CPU level and wall off virtualized software systems from attack. By adding new capability for desktops to communicate directly with network access control (NAC) systems, Intel contends it can offer full-fledged security management opportunities that circumvent the need for device-OS interaction. Intel is also touting other systems management and power-efficiency features in the chips.

IBM's new System Storage DS3300 is an iSCSI storage array that is designed to store documents, e-mails, and other data for the smaller businesses that are moving from direct-attached storage to shared network storage. The DS3300 has iSCSI interfaces to the network and Serial-attached SCSI (SAS) technology to the disk drives. The DS3300 supports up to 14.4TB of capacity with 48 hard disk-drives and starts at $5,000. It also includes management software that utilizes installation wizards that guide administrators through setup and configuration. 

A Silicon Valley start-up claims to boost computing security and reduce electricity costs with a virtual desktop PC that uses no software or processor. The firms says its approach improves on the thin-client PC model made popular by Wyse, Hewlett-Packard, Neoware and others. Learn more about these devices in the upcoming issue of BANK tech-trends - subscribe now.

MagTek®’s ExpressCard 1000 is the industry’s first “ALL-IN-ONE” instant issuance and complete card personalization platform forCredit, Debit, ATM, and Financial Gift Cards designed to fit securely and comfortably within a branch location.

For the first time, card personalization features such as color card-printing, magstripe encoding, smartcard encoding, card embossing, indent printing, and foil tipping have been combined into a single device which provides both the physical and logical security features required to meet the demands of a branch or retailer’s card issuing environment.

Equipped with MagnePrint® card authentication technology (www.magneprint.com), the ExpressCard 1000 offers the capability to capture the card's reference MagnePrint at the time of card issuance so that reference value may be used in conjunction with complementary risk management analytics with card present transactions. The ExpressCard 1000 can be connected as a peripheral to MagTek’s IntelliCAT and MCAPS 3000 PIN selection and instant issuance software suites creating a complete and secure card issuing platform.

For more information on ExpressCard 1000, go to www.magtek.com or call your MagTek sales representative at 800-788-6835.

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ATMs/Kiosks

Diebold has spent the last 18 months developing wireless technology that allows mobile phones or personal digital assistants to interact directly with ATMs, and has received five patents for their efforts. The technologies will allow mobile phone owners to find ATMs, order cash withdrawals remotely, generate electronic checks, transmit wireless payments, and conduct other transactions more securely and conveniently than they do now, Diebold said. 

Springboro, OH-based ATM Components & Technology has released a new diagnostic tool for NCR Corp.’s 5305, 56XX and 58XX ATM series dubbed the ATM Doctor. ATM Doctor comprises software that installs on a laptop, cables and an interface box. Technicians can test NCR ATMs by sending selected instructions to the device from their computers to verify proper performance. ATM Doctor costs about $700. 

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Four major European banks are setting new ATM usage standards with the help of Sagem's biometric fingerprint technology. Readers are being incorporated into the ATMs to make them more secure. In action, consumers using these ATMs are issued six-digit pin numbers that represent their birth date (day, month and year). These PINs are entered when the consumer wants to use the ATM. Once this PIN is entered, it brings up the database of those people with similar birth dates. The ATM then asks the consumer to present his or her finger to the fingerprint reader which searches this smaller database of people to positively identify the user in a shorter amount of time, rather than searching the global database. The consumer can then perform the required transactions on the ATM as per usual.

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NCR is partnering with MShift, a leading provider of customizable wireless solutions. Under the companies’ agreement, NCR will offer the MShift Mobile Banking Solution as part of its suite of Internet banking services. The MShift application works with any cell phone or PDA that has Web and/or text messaging capabilities.

Meanwhile, another mobile banking provider, ClairMail, announced ClairMail System Release 3. Their platform supports the “triple play” of all three user interface types available for mobile banking and payments: messaging (SMS and email), mobile web and native client applications. The firm says that encryption is used throughout the ClairMail System, and confidential data is never transmitted or stored on mobile phones. 

The Nokia 6131i is the world's first business mobile phone integrated with Near Field Communication (NFC) technology. Close-range data transfers can be used for beaming media files or making secure mobile payments. NFC operates at 13.56MHz, beaming data at rates as high as 424kbps.

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Fair Isaac announced that it will team up with NYCE Payments Network to deliver device-profiling technology to the debit card industry, providing NYCE Network participants with a comprehensive fraud detection and prevention offering. The system will use fraud analytic technology for account-profiling, custom neural network models for debit transaction data, and comprehensive case and rules management capabilities. The companies say that NYCE participants will be able to detect and stop fraud in real time, during the authorization process and before a loss is incurred, by determining the risk associated with individual devices. 

One company believes that they have developed a better perimeter defense system. It intercepts penetration testing attacks as they occur, conceals network resources from the potential intruder and sends back false information. This defense is known as anti-reconnaissance technology: learn more about it in the upcoming issue of BANK tech-trends - subscribe now.

MAGENSA™ is a trusted verification authority (TVA) that provides real-time remote-hosted credential authentication services. These services enable banks, businesses, and government agencies to integrate PCI DSS and FFIEC multi-factor authentication and end-to-end data encryption capabilities into their existing processing environments without the need for substantial financial investments or massive changes to the existing infrastructure.

Specifically tailored to enhance the security of internet banking and ATM applications, MAGENSA delivers unprecedented security and authentication using the familiar magstripe card credentials (secure tokens) that a bank has already issued to its customers. MAGENSA is powered by the trusted and proven card authentication technology known as MagnePrint® (www.magneprint.com). MagnePrint differentiates a customers’ authentic magstripe card from an altered or counterfeit version, transforming the traditional magstripe card into a powerful security token.

MAGENSA’s Secure Data Center (SDC), a reliable 24x7 operations center that is maintained 365 days a year, simplifies the integration of data decryption and MagnePrint scoring into existing websites, and allows for data federation across institutional domains.

For more information on MAGENSA, please visit www.magensa.net or call 877.MAGENSA.

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ONLINE BANKING: 

Embraced by Customers - The Next Steps

Digital Resolve - http://www.digital-resolve.net Read Dennis Maicon's comments: http://www.banktt.com/roundtable/DigitalResolve.pdf

First Internet Bank - http://www.firstib.com Read David Becker's comments: http://www.banktt.com/roundtable/FirstInternet.pdf

Microsoft - http://www.microsoft.com Read Greg Haislip's comments: http://www.banktt.com/roundtable/Microsoft.pdf

Open Solutions - http://www.opensolutions.com   Read Michael D. Nicastro's comments: http://www.banktt.com/roundtable/OSI.pdf

TowerGroup - http://www.towergroup.com   Read George Tubin's comments:   http://www.banktt.com/roundtable/TowerGroup.pdf

uMonitor - http://www.umonitor.com   Read Dinesh Sheth's comments:   http://www.banktt.com/roundtable/uMonitor.pdf

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According to new data released by Visa USA, an overwhelming majority of both Baby Boomers (79%) and Echo Boomers (74%) believe that our society will one day operate without cash and checks and will conduct all payment transactions electronically. Visa says that evidence of the migration away from cash and checks includes: 

• Debit: More than three-quarters of adults in the U.S. have a debit card, and the Federal Reserve Bank reports that debit cards are the fastest-growing payments type at retailers nationwide. 
• Government Migration: More than 30 states, including California and Texas, are saving millions of taxpayer dollars by switching from cash to reloadable prepaid cards to disburse child care, unemployment, and other social benefits. 
• Contactless and Mobile Payments: Visa implemented a contactless platform that has the flexibility to accommodate a wide range of products, including credit, debit and prepaid, as well as a nontraditional forms of payment such as mobile phones and handheld devices. 

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Some security analysts like to point out that the real threat for online transactions these days comes from intrasession attacks, where a secure session is hijacked without the user's knowledge. These usually occur in two ways - during a piggyback attack or a spoof server attack. We will cover these scenarios in-depth in the upcoming issue of BANK tech-trends - subscribe now.

Revolutionary Convergence of Security Technology for Secure Internet Banking!

MagneSafe^TM P55 is a portable card reader/authenticator with four key technologies for secure online banking: Cardholder Data Encryption, MagnePrint^® card authentication technology, Website Authentication and Track 1, 2 and 3 card reading capabilities. In conjunction with MAGENSA^TM, the MagneSafe P55 is designed to offer secure, multifactor authentication for Internet banking, empowering consumers with the freedom and confidence of knowing that their transactions are protected anytime, anywhere.

MAGENSA, a Trusted Verification Authority that provides real-time, remote-hosted credential authentication services, allows credit unions to integrate PCI DSS and FFIEC compliant multifactor authentication, data encryption, website authentication, and data federation capabilities without the need for substantial financial investments or massive changes to the existing infrastructure.

For more information about the MagneSafe P55 or MAGENSA, visit www.magensa.net, or call 877.MAGENSA.

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Internet Access

Verizon Business has rolled out its Integrated Communications Package to provide unified communications to the company’s Hosted IP Centrex customers (part of Verizon Business’ VoIP portfolio) so subscribers can access voice mail, control incoming and outgoing calls, manage their online presence, send text messages, and synchronize contacts and calendars.

C3IP is a provider of hosted voice, video and data IP solutions for businesses. C3IP touts itself as a one-stop shop that provides small organizations with the insight necessary to identify whether their current network infrastructure will support a move to VoIP, and monitor their network and telephony infrastructure to guarantee that the VoIP solution is operating optimally. They accomplish this via their VoIP Pro Field Services Kit and the VoIP Pro Monitoring Service. Using these two micro-appliances, as well as a hosted Internet call target, integrators are able to perform a variety of LAN, WAN and multi-site network assessments, while also troubleshooting complex VoIP problems.

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Call Centers

The amount of noise a customer hears on the other end of the phone can have a negative impact on their experience and their impression of the bank. A noisy call center can be perceived as disorganized perhaps even too busy to care for the customer's needs, or just be a discomfort for the caller who is fighting be heard over others. A major contributor to noise reduction in the call center is headsets that are equipped with noise cancelling microphones and digital signal processing technology for reducing noise. For example, Sennheiser’s line of call center headsets reject background noise while focusing on the frequency range of speech for telecom equipment.

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